Welcome to episode 135 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Victor Chen, Principal Product Manager – Conversational and Generative AI at ServiceNow. Based in San Francisco, Victor is experienced in product, customer success and technical marketing in cloud enterprise software, chatbot and mobile platforms. He has shipped highly adopted features, released and managed mobile apps, and created technical content and videos used by thousands of developers, partners and customers. In his spare time, he enjoys reading, running and playing the piano.

In this episode, Victor will discuss:

An overview of his current work with ServiceNow

ServiceNow’s AI history, acquisitions and customer focus

How Customer needs drove AI solutions for productivity

His Generative AI solution in the Vancouver release

Implementing “text to report” for simplified custom report generation

Integrating AI into existing products for enhanced problem-solving

Customer trust, transparency and feedback-driven improvement focus

Code assist and Generative AI enhancing the developer experience

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Victor directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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