ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM’s Wessel van Enk

Welcome to episode 219 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation.

Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations.

In the episode, Wessel talks about:

His journey from service desk agent to Employee Workflows specialist

Joining KLM to help lead its Employee Workflows transformation

Earning two MVP awards through community leadership and content creation

Giving back to the ServiceNow community through knowledge sharing

How Hands-on learning and scripting skills accelerated career growth

Navigating complex global HR transformations across countries and cultures

How AI accelerates ServiceNow adoption and empowers teams

Excited about AI making ServiceNow more human-centered and efficient

To find out more about all the great work happening at KLM, check out the website www.klm.nl or follow them on LinkedIn, Instagram and X @KLM. You can also connect with Wessel directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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