Women in ServiceNow E16: People Before Platforms: The Human Side of ServiceNow Transformation with ServiceNow’s Kim Beene

Welcome to episode 16 in our Women in ServiceNow series Alldus podcast, our series dedicated to showcasing the incredible women leading the way in the ServiceNow ecosystem.

Powered by Alldus International, host Ailsa Cassie brings you inspiring conversations with trailblazing women who are driving innovation, breaking barriers, and shaping the future of ServiceNow and the wider-tech community.

Today’s guest is Kim Beene, Solution Sales Executive- Federal ITx at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that enables organizations to automate, optimize and transform digital workflows across IT, HR, customer service and business operations. By connecting people, processes and technology on a single platform, ServiceNow helps businesses improve efficiency, eliminate manual tasks, enhance employee and customer experiences, and accelerate digital transformation at scale.

Kim is a ServiceNow and IT Service Management leader with over 17 years’ experience in the ServiceNow ecosystem and more than 20 years in ITSM. Kim played a key role in the growth of Highmetric (now NewRocket), supporting ServiceNow solution delivery, customer success and platform adoption. Passionate about empowering teams, improving processes and building strong client relationships, Kim combines deep technical expertise with the ability to translate complex technology into meaningful business outcomes.

In the episode, Kim talks about:

Her career journey from service desk analyst to 1,000+ ServiceNow implementations

Helping Army and Air Force modernize projects and assets

Why successful implementations require leadership, change management and clear goals

Advice to create internal champions by using the platform from day one

Why empathetic leadership builds stronger teams and lasting professional relationships

Successful AI adoption depends on people, training and change management

Her advice to believe in yourself and build a career that helps others

Great leaders inspire others through empathy, learning and knowledge sharing

Finding work/life balance to prioritize family, time and life’s moments

Excitement for ServiceNow growth, leadership and future opportunities

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Kim directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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