Senior ServiceNow Architect (CSM) Jobs

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required
 

We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.
 

You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.
 

Requirements:

• Proven experience with ServiceNow CSM at architect or senior consultant level

• Strong communication and documentation skills

• Fluent in German and English

• Available for ~20 hours/week over 3 months

Start date: ASAP
Send profiles immediately – fast turnaround.

Position: Senior ServiceNow Architect (CSM)
Location: 100% Remote (Canada-based)
Contract Duration: 6-12 months


Our client, an IT Consulting firm focused in Digital Transformation, are hiring experienced Senior ServiceNow Architects with expertise in Customer Service Management (CSM) for a 6-12 month contract. You will collaborate with one of our top-tier clients to design, implement and optimize ServiceNow CSM solutions that align with their business needs. This role is 100% remote and ideal for Canadian-based professionals who excel in driving ServiceNow transformations and delivering scalable solutions.


Responsibilities

• Lead the architecture, design, and development of ServiceNow Customer Service Management (CSM) modules.

• Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.

• Provide technical leadership and guidance for ServiceNow implementation projects.

• Ensure solutions are scalable, aligned with best practices, and deliver measurable business outcomes.

• Conduct system reviews, troubleshoot issues, and optimize ServiceNow CSM workflows.

• Collaborate with cross-functional teams, including developers, project managers, and business analysts.
  
   

Skillset

• Proven experience as a Senior ServiceNow Architect with strong expertise in Customer Service Management (CSM).

• Deep understanding of ServiceNow architecture, configuration, and integrations.

• Ability to design scalable solutions and implement ServiceNow best practices.

• Strong communication and stakeholder management skills.

• Prior experience in delivering enterprise-level ServiceNow projects.

• ServiceNow certifications are a strong advantage (e.g., Certified Implementation Specialist - CSM).