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Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required
Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.
Responsibilities- Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
- Engage with German-speaking stakeholders to gather and analyse complex business requirements.
- Translate requirements into detailed, developer-ready user stories in English.
- Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
- Collaborate with developers and testers to ensure high-quality delivery.
- Provide expert guidance on best practices, performance optimisation and solution scalability.
Skillset- Proven experience with ServiceNow CSM at architect or senior consultant level.
- Strong communication and documentation skills.
- Fluent in German and English.
- Available for ~20 hours/week over 3 months.
