Senior ServiceNow Technical Consultant Jobs

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow Senior Technical Consultant (IRM) - German Banking Project
Location: Germany (Remote/Hybrid)
Engagement: Part-time (3 days per week)
Start Date: 2 weeks
Initial Contract: Until end of September (high likelihood of extension)
Language Requirement: Fluent German (mandatory)


Our client, a leading ServiceNow Elite Partner, is hiring an experienced Senior Technical Consultant to join a high-profile German banking client engagement. You will play a key role in leading delivery alongside junior team members, ensuring successful implementation of ServiceNow Integrated Risk Management (IRM) solutions. Requiring both strong technical expertise and the ability to guide and mentor others while engaging with stakeholders.


Responsibilities

• Technical delivery of ServiceNow IRM solutions, working closely with a Delivery Manager.
• Provide mentorship and direction to a junior consultant on the project.
• Design and implement solutions within Audit Management and Risk Management modules.
• Configure out-of-the-box ServiceNow IRM capabilities to meet client requirements.
• Develop and customize workflows, logic and automation for Audit planning, Issue management and Remediation tracking.
• Support and contribute to client workshops, translating requirements into technical solutions.
• Build dashboards and reporting for audit and risk visibility.
• Deliver "show & tell" sessions and support client enablement.
• Collaborate within a multi-vendor environment to ensure project success.

Skillset

• Fluent German (spoken and written).
• Proven experience as a Senior ServiceNow Developer/Technical Consultant.
• Strong hands-on expertise with ServiceNow IRM (Integrated Risk Management).
• Experience delivering at least 3 IRM projects is essential.
• Solid understanding of Audit Management, and Risk Management workflows and processes.
• Ability to lead technical streams and provide guidance to junior team members.
• Experience working in client-facing roles and contributing to workshops.
• ServiceNow Certified System Administrator (CSA) and IRM Certification is a bonus.
• Experience within the banking or financial services sector is a plus.

Interested? Apply Now or contact ailsa@alldus.com with your latest CV for more info. 

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead - SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

Freelance ServiceNow ITOM / CMDB Expert 
Location: Remote (EU-based)
Contract: Freelance, Full-Time (5 days/week)
Start: Immediate


Our client, a global consulting firm, are hiring a Senior ServiceNow ITOM / CMDB expert to design, configure and implement CMDB and Discovery for a large Austrian manufacturing enterprise. This is a hands-on technical role for an experienced consultant who can work independently in a complex environment.


Responsibilities

• Set up and configure ServiceNow CMDB and Discovery.
• Design CI models, relationships and governance processes.
• Configure MID Servers, patterns and discovery schedules.
• Ensure data quality, reconciliation and integration with ITSM/Asset.
• Document setup and provide knowledge transfer.

Skillset

• Strong hands-on experience with ServiceNow ITOM, CMDB and Discovery.
• Experience in large enterprise environments.
• ServiceNow certifications preferred.
• Infrastructure knowledge (Windows, Linux, networks, cloud).
• Manufacturing industry experience is a plus.
• Service Mapping / Event Management experience is a bonus.
• Fluent English; German is a plus.
• Available full-time and EU-based.

Apply via the link below or contact ailsa@alldus.com for more details. 

ServiceNow Senior Consultant - CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the "Apply Now" link below or please contact Nicola at nicolam@alldus.com to discuss further.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow Consultant to join the team on a contract basis in Bayern, Germany. The successful candidate will be instrumental in delivering the company's Native ServiceNow SaaS solutions, working closely with stakeholders, cross-functional teams and senior management to ensure projects are executed smoothly and aligned with strategic business goals.


Responsibilities

• Oversee multiple projects from initiation to completion, ensuring alignment with scope, timeline and budget.

• Create and maintain comprehensive project plans, schedules and resource allocations.

• Coordinate deliverables and dependencies across internal teams, vendors and stakeholders.

• Lead meetings independently, capturing business requirements and translating them for technical execution.

• Track and report project progress, risks and issues to stakeholders and senior management.

• Elicit and analyse business requirements through interviews, workshops and documentation.

• Convert business needs into detailed functional specifications and user stories.

• Collaborate with developers, solution architects and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Extensive experience in both project management and business analysis.

• Skilled at translating business needs into technical solutions and driving successful execution.

• Confident leading meetings and communicating requirements independently of technical team members.

• Demonstrated success in delivering SaaS or IT projects on time and within scope.

• Completion of CSA training for ServiceNow within 2 months is a big plus.

• Hands-on experience with product demos to enhance understanding and client engagement.

Lead Functional Consultant - ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)


Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.


Responsibilities

• Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.

• Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.

• Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.

• Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.

• Oversee functional testing, UAT support and overall solution quality.

• Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.

• Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.

• Deliver documentation including functional designs, process flows, training materials and operational procedures.

• Support change management and user adoption across the business.

Skillset

• Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.

• Strong understanding of governance, risk and compliance processes within enterprise environments.

• Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.

• Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.

• Ability to operate independently and lead small teams or workstreams.

• ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.

• Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.

• Familiarity with Dutch regulatory standards is a plus.

• Ability to work on-site in the Netherlands as required.

How to Apply

Interested candidates should submit a CV outlining relevant ServiceNow IRM experience along with availability and daily rate expectations.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.