ServiceNow Business Process Consultant ITOM Jobs

ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.