ServiceNow Business Process Consultant ITOM Jobs

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

Our client, a global leader in Digital Transformation, is hiring a ServiceNow ITOM Technical Consultant to join their Canda-based team remotely on a contract basis. The successful candidate will collaborate with enterprise clients to deliver tailored implementations, configurations and optimizations of the ServiceNow ITOM suite, aligning solutions with complex and evolving business requirements.


Responsibilities

• Design and implement scalable solutions across ServiceNow ITOM modules, ensuring alignment with business and technical objectives.

• Facilitate client workshops and perform needs assessments to translate business requirements into actionable technical plans.

• Set up and maintain MID Servers, probes, sensors and discovery patterns to enable accurate infrastructure mapping.

• Develop seamless integrations between ServiceNow and external monitoring systems, cloud services and infrastructure tools.

• Partner with platform architects and development teams to ensure adherence to best practices and maintain high coding standards.

• Identify, diagnose and resolve technical issues affecting ITOM performance, reliability and integrations.

• Act as a trusted advisor and subject matter expert on ServiceNow ITOM solutions, trends and implementation strategies.

• Produce clear and comprehensive documentation for system configurations, processes and project deliverables.

• Deliver training and knowledge transfer sessions to internal teams and client stakeholders, supporting long-term solution adoption.

Skillset

• At least 3 years of practical experience with ServiceNow specializing in ITOM solutions.

• Proven expertise in two or more key ITOM components e.g. Discovery, Service Mapping, Event Management, Orchestration or Cloud Management.

• Strong proficiency in JavaScript, Glide API, API integrations and MID Server configuration.

• Solid grasp of enterprise infrastructure technologies, including networking, cloud environments, virtualization and containers.

• In-depth understanding of CMDB structure, architecture and data modeling within ServiceNow.

• ServiceNow Certified Implementation Specialist – ITOM or Discovery certification is preferred.

• Familiarity with ITIL methodologies and service management best practices.

• Hands-on experience integrating cloud platforms such as AWS, Azure, or GCP into the ServiceNow ecosystem.

• Working knowledge of DevOps tools, automation frameworks, and CI/CD pipelines.

• Excellent analytical thinking, with strong communication and stakeholder engagement skills.

Job Title: ServiceNow Business Process Consultant
Employment Type: Minimum 6-month contract
Location: Remote/Hybrid (USA-based)


Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join the team on a six-month contract. The successful candidate will design, implement and optimize ITAM and ITOM processes on the ServiceNow platform to enhance their IT infrastructure, operations and asset management strategies.


Responsibilities

• Lead workshops to define, re-engineer and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement.

• Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value.

• Provide guidance on ITAM processes (e.g. SAM, HAM) and ITOM modules (e.g. Discovery, Service Mapping, Event Management).

• Develop and maintain essential documentation such as process flow diagrams, gap analysis reports and project charters.

• Oversee CMDB design and governance, ensuring accurate asset and service relationships.

• Identify areas for process improvement, outlining solutions with associated benefits, risks and trade-offs.

• Act as a functional lead during engagements, ensuring successful implementation of processes.

• Mentor team members and provide training to clients on ServiceNow best practices.

Skillset

• Proven experience with ServiceNow implementations for both ITAM (e.g. SAM Pro, HAM) and ITOM (e.g. Discovery, Service Mapping).

• Strong knowledge of ITIL frameworks (certification preferred).

• Ability to manage CMDB design, governance, and optimization.

• Excellent communication skills for stakeholder collaboration.

• CSA, CAD or CIS certifications desirable.

Interested? Click Apply and we would be happy to offer more information.

Our client is a global IT service provider and they are hiring a ServiceNow Business Process Consultant to join their team on a contract basis. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients.


Responsibilities

• Develop and maintain a strong working relationship with clients and understand their business challenges and propose optimal solutions.

• Conduct comprehensive needs analyses to understand client requirements.

• Establish project specifications and identify appropriate solutions to address business challenges.

• Gather and analyze business data using industry-specific knowledge.

• Gain insights into the client's business organization and operational structure.

• Lead business process definition, re-engineering, improvement, and gap analysis workshops with key client sponsors and stakeholders.

• Guide clients on best practices and ensure alignment with their business objectives.

• Manage and communicate process and business requirements to the delivery team.

• Ensure proposed solutions align with client expectations and requirements.

• Provide support, training, and mentoring to team members to enhance their skills and knowledge.

Skillset

• Bachelor’s degree in business administration, Management Information Systems or similar.

• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist - ITSM, CSM, ITOM (preferred).

• 5 years’ ServiceNow experience in process definition, improvement and re-engineering

• 5 years’ ServiceNow experience in developing requirements documentation, project artifacts and process documents.

• 2 years’ recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc.

• Proven experience in communicating complex ideas with stakeholders and building collaborative relationships.

• Experience with ServiceNow platform technologies.

• ITIL v3 or v4 Certification preferred.

• Business Process Management (BPM) training/certification preferred.

• Agile Scrum Master Business Process Management (BPC) training/certification is a plus.
   

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client, an IT Consulting firm specializing in Digital Transformation services, are hiring a ServiceNow ITOM Technical Consultant to join the team on a contract basis in Chicago, IL. The successful candidate will be responsible for designing, implementing, and managing ITSM and ITOM processes, while promoting best practices to enhance business alignment and operational efficiency.


Responsibilities

• As the ServiceNow ITOM Technical Consultant, you will develop and implement IT strategies to drive ITSM and ITOM adoption.

• Lead architectural design efforts and oversee a high-performing technical team.

• Build and maintain strong relationships to promote knowledge sharing and collaboration.

• Create and execute a strategic roadmap for ITSM excellence.

• Advocate for ITSM and ITOM best practices, covering Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.

• Track service performance metrics and drive continuous process improvements.

• Ensure adherence to IT governance, risk management and security policies.

• Provide technical leadership in ITSM/ITOM tool integration and development.

• Mentor and support service and process managers in ITSM and ITOM principles.

Skillset

• Experience mapping infrastructure components to business and technical services.

• Strong expertise in ITSM frameworks.

• Extensive hands-on experience with ServiceNow and SolarWinds.

• Proficiency in key technologies such as Web Services, LDAP, and JavaScript.

• Ability to advise on technical solutions and best practices with a consultative approach.

• Proven track record in leading process improvements and organizational change initiatives.

• Deep knowledge of customer service, contact center operations, and next-generation technologies.

• Excellent communication skills.

• Strong presentation, time management and teamwork abilities.

Interested? Apply Today!