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Our client, an established IT Services & Consulting organization, is hiring an experienced ServiceNow Business Process Consultant to join the team in New York. Focusing on the ITOM (IT Operations Management) module, the successful candidate will play a key role in delivering high-impact transformation projects, from helping clients understand their business processes, translating requirements into effective ServiceNow solutions and supporting smooth implementation and adoption.
Responsibilities-
Advise clients and internal teams on industry standards and ServiceNow best practices.
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Understand and effectively communicate the company’s products and service offerings.
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Conduct product demonstrations and facilitating collaborative client workshops.
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Gather, analyze and document business requirements.
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Identify gaps, inefficiencies or opportunities for process improvement.
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Translate business requirements into detailed Agile user stories.
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Support User Acceptance Testing (UAT) to ensure solution quality.
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Assist with Organizational Change Management (OCM) activities to drive adoption.
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Serve as a trusted advisor to business stakeholders, ensuring solutions are aligned with organizational objectives and deliver real business value.
Skillset-
Bachelor’s degree with at least 4 years of experience as a Business Process Consultant or Business Analyst.
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Strong knowledge of the ITOM (IT Operations Management) module.
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Hands-on experience with ServiceNow as a System Administrator.
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ServiceNow System Administrator Certification. Additional certifications is a bonus.
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Demonstrated experience gathering and documenting business requirements for ServiceNow configuration.
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Ability to clearly explain ServiceNow solutions to non-technical business stakeholders.
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Strong knowledge of the ITIL framework. ITL certification is a plus.
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Experience working in Agile environments, including story refinement, testing and Scrum practices.
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Excellent interpersonal, communication and stakeholder management skills.
Benefits-
Salary: Circa. $150k
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Comprehensive benefits package.
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ServiceNow Freelance Role
2 Days per week
Immediate Start - until EOY
Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role. The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).
Responsibilities-
Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.
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Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.
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Perform hands-on configuration and validation of CMDB data quality and relationships.
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Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.
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Act as a trusted advisor to stakeholders, translating technical outcomes into business value.
Skillset-
Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.
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Solid understanding of the Common Service Data Model (CSDM) and how to implement it.
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Hands-on experience with CMDB governance, data quality and service mapping.
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Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.
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Previous experience in pharmaceutical or regulated industries is a plus.
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Availability to commit 2 days per week on a freelance basis through end of year.
Interested? Please apply with latest CV through the link below or email ailsa@alldus.com. -
