ServiceNow Developer ITOM Jobs

ServiceNow QA Tester
Location: Remote (US only)
Employment Type: 10 Weeks Part time (20 hrs/week)


Our client, a leading US organization, is hiring an experienced ServiceNow QA Tester to join the remotely on a part-time basis.  The successful candidate will be tasked with designing, developing and executing test plans, test cases and test scripts for ServiceNow platforms and modules, ensuring functionality through functional, regression, integration and end-to-end testing. 


Responsibilities

• Develop comprehensive test plans, cases, and scripts tailored to various ServiceNow modules like ITSM, ITOM, and CSM. 

• Validate that application features meet business requirements and specifications. 
   

• Ensure new updates or patches do not negatively impact existing functionality. 

• Test the flow of data and processes across different systems and within the ServiceNow platform. 

• Test the performance and reliability of APIs integrated with the ServiceNow platform. 

• Identify, document, and track defects, working closely with development teams to verify fixes and ensure timely resolution. 

• Create and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF) to improve efficiency and coverage. 

• Work with business analysts, developers, and stakeholders to understand requirements and provide feedback from a QA perspective. 

• Create clear and concise test reports for stakeholders. 

• Support UAT activities, collaborating with business users to validate solutions before deployment. 

Skillset 

• Deep understanding of ServiceNow modules (ITSM, CSM, ITOM, etc.) and platform configurations. 

• Proficiency in ServiceNow Automated Test Framework (ATF) for developing and maintaining automated test scripts. 

• Participation in agile ceremonies such as sprint planning and daily stand-ups. 

• Experience with tools like JIRA or ServiceNow's internal capabilities for defect management. 

• Ability to create detailed test documentation, including test plans, cases and reports. 

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.


Responsibilities

• Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.

• Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.

• Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.

• Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.

• Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.

• Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.

Skillset

• Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.

• In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.

• Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).

• Certified Implementation Specialist (CIS) certifications are a big plus.

• Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.

• Proven ability to work effectively within Agile development teams.

• Strong communication skills with ability of engaging technical and non-technical audiences.

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Our client, a leading Digital Transformation Consulting company, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will play a key role throughout the entire software development lifecycle, including estimation, technical design, implementation, deployment and ongoing support.


Responsibilities

• Oversee technical planning activities and facilitate requirements gathering sessions.

• Architect, develop, test and implement tailored ServiceNow solutions.

• Provide technical leadership and mentorship to development team members.

• Foster collaborative relationships with cross-functional teams and client stakeholders.

• Drive continuous improvement and optimization of the ServiceNow platform.

• Convert wireframes and conceptual designs into scalable, effective technical solutions.

Skillset

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering or similar.

• Minimum of 7 years of hands-on experience in ServiceNow development.

• Demonstrated success implementing solutions across ITSM, ITOM and ITAM.

• Deep understanding of ITIL practices, CMDB architecture and the Common Service Data Model (CSDM).

• Extensive experience with ITOM Discovery (both on-premises and cloud), Service Mapping, Event Management, and IT Asset Management using SAM Pro and HAM Pro.

• Proficient in scripting and integrations using Glide API, JavaScript, REST and SOAP.

• Skilled in developing dashboards and reports, with a focus on Performance Analytics.

• Solid grasp of networking principles and cloud computing technologies.

• Exceptional communication skills and a strong ability to produce clear technical documentation.

• Strong client engagement and consulting experience, with a proven ability to deliver in customer-facing roles.

ServiceNow Developer (SPM)
Location – Remote (possible occasional travel to Tampa, FL)
Duration - 6 months with the possibility of extension


Our client, a leading IT Consulting organization, are hiring a ServiceNow Developer to join their team remotely on a six-month contract. The successful candidate will apply their expertise in Strategic Portfolio Management (SPM) to address complex challenges, bringing a hands-on, solution-oriented approach to every project.


Responsibilities

• Lead the full implementation lifecycle of ServiceNow SPM solutions for both enterprise and government clients.

• Design and build customized solutions within ServiceNow, focusing on SPM modules.

• Conduct workshops to communicate the value and business impact of SPM.

• Provide expert-level technical support and guidance to both clients and internal teams.

• Manage platform infrastructure to ensure seamless operation of SPM and PPM processes.

• Ensure adherence to compliance standards such as FedRAMP, DoD IL-4/IL-5 and other regulatory requirements.

• Collaborate on technical solution design sessions and actively contribute to process optimization.

• Conduct root cause analysis, troubleshoot complex issues and implement efficient bug fixes.

Skillset

• Active Secret Clearance is required.

• Required Certifications: Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) and ServiceNow Certified System Administrator.

• Bachelor’s degree in Computer Science, Information Technology or similar.

• Minimum of 5 years of experience in IT software consulting, with at least 3 years focused on ServiceNow implementations.

• Strong proficiency in JavaScript and ServiceNow scripting.

• In-depth understanding of Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) concepts, best practices, and practical applications.

• Proven track record in leading large-scale ServiceNow SPM implementations for enterprise clients.

• Expertise in software discovery, normalization, and optimization processes.

• ServiceNow Certified Application Developer and additional ServiceNow certifications (ITOM, SecOps, GRC, ITSM or ITIL) is a plus.

• Experience in government contract work and secure environments is a bonus.

Our client, a global IT organization, is hiring a ServiceNow ITOM Architect to join their Canadian team remotely on a contract basis. The successful candidate will enjoy the opportunity to lead major ITOM implementations, work closely with both business and technical stakeholders, and help define innovative strategies that align with broader enterprise objectives.


Responsibilities

• Take ownership of the end-to-end architecture, design and deployment of ServiceNow ITOM solutions, with a focus on modules such as Discovery, Service Mapping, Event Management, Orchestration and CMDB.

• Analyze client requirements and translate them into scalable, strategic ITOM solutions that align with business goals.

• Implement robust ITOM solutions across diverse environments, including cloud, hybrid and on-premises infrastructures.

• Configure and optimize MID Servers, probes, sensors and patterns to enable accurate and efficient infrastructure discovery.

• Architect and implement integrations between ServiceNow ITOM and external systems, including monitoring platforms, cloud services and third-party CMDBs.

• Lead architectural reviews to ensure alignment with ServiceNow best practices, ITIL standards, and client-specific policies.

• Provide mentorship, guidance, and ITOM expertise to junior consultants, developers and cross-functional teams.

• Design and maintain reusable components, templates and frameworks to enhance delivery efficiency and standardization.

• Manage ITOM project lifecycles from planning through execution, ensuring alignment with defined timelines, scopes, and budgets.

• Continuously monitor industry trends and advancements within the ServiceNow ITOM space, recommending enhancements and innovations.

Skillset

• Minimum of 7 years’ experience in IT Operations Management, including at least 4 years of hands-on work with ServiceNow ITOM solutions.

• Demonstrated success in architecting and delivering complex, enterprise-scale ITOM implementations.

• In-depth expertise across key ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration and CMDB.

• Strong technical knowledge of MID Server architecture, probe configuration and integration with external systems.

• Practical experience working with major cloud platforms such as AWS, Azure and/or Google Cloud Platform.

• Skilled in JavaScript, Glide scripting and web services integrations using REST and SOAP.

• Preferred certifications include ServiceNow Implementation Specialist – ITOM or Discovery.

• Additional certifications such as ServiceNow Certified System Administrator or Application Developer are a plus.

• Solid understanding of ITIL frameworks and how they align with enterprise IT strategies.

• Exceptional interpersonal and communication skills, with a proven ability to engage and influence both technical teams and business stakeholders.

Our client, a ServiceNow services organization, are hiring a ServiceNow Developer with expertise in IT Operations Management (ITOM) to join the team in New York on a contract basis. The successful candidate will be responsible for designing, developing and implementing ServiceNow solutions with the aim to enhance IT operations across the business.


Responsibilities

• Design, develop and enhance ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management and CMDB.

• Implement and support automated workflows and integrations leveraging APIs, MID Servers and web services to streamline IT operations.

• Collaborate cross-functionally with infrastructure, cloud and application teams to ensure the accuracy, completeness and visibility of configuration item (CI) data.

• Develop automation solutions using Orchestration and Flow Designer to improve efficiency and minimize manual processes.

• Identify, troubleshoot and resolve issues, optimising the performance, scalability and security of ITOM-related functionalities.

• Produce and maintain comprehensive documentation, including technical specs, implementation roadmaps and user support materials.

• Remain up to date with the latest ServiceNow features, enhancements and industry best practices to ensure continuous platform improvement.

Skillset

• At least three years of hands-on experience developing solutions within the ServiceNow platform.

• Deep expertise in ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.

• Proficient in scripting languages such as JavaScript and GlideScript, with solid experience using Flow Designer.

• Skilled in configuring and troubleshooting MID Servers for seamless integrations.

• Strong foundational knowledge of infrastructure components like servers, networks, and cloud technologies.

• Well-versed in ITIL frameworks and CMDB best practices.

• Capable of producing clear, concise technical documentation and implementation plans.

• Certified in ServiceNow ITOM, Discovery, or CMDB (preferred).

• Excellent communication and teamwork skills across technical and non-technical teams.

Job Title: ServiceNow Developer - ITAM / ITOM
Employment Type: Minimum 6 month contract
Location: Remote/Hybrid (USA-based)


Our client, a prominent player in the technology sector, are hiring a ServiceNow Developer to join the team on a minimum 6 month contract. With a focus on IT Asset Management (ITAM) and/or IT Operations Management (ITOM), the successful candidate will play a key role in designing, implementing, and optimizing ServiceNow solutions to meet business objectives.


Responsibilities

• Develop and configure ServiceNow applications with a focus on ITAM (e.g. SAM Pro, HAM) and/or ITOM (e.g. Discovery, Service Mapping, Event Management).

• Customize workflows, scripts, business rules, UI policies and integrations to meet client needs.

• Collaborate with stakeholders to gather requirements and translate them into functional ServiceNow solutions.

• Maintain and optimize the CMDB, ensuring accurate asset and service relationships.

• Implement system integrations using REST/SOAP APIs and troubleshoot technical issues.

• Stay current with ServiceNow releases, best practices and new features to recommend innovative solutions.

• Provide ongoing support for the ServiceNow platform, including performance optimization and defect resolution.

Skillset

• 3+ years of experience as a ServiceNow Developer with expertise in ITAM or ITOM modules.

• Proficiency in JavaScript, GlideScript, HTML/CSS and API integrations.

• Hands-on experience with ServiceNow development tools (e.g. Business Rules, Client Scripts).

• Strong understanding of ITIL processes and frameworks (certification preferred).

• ServiceNow certifications - CSA, CAD or CIS preferred.

Interested? Click Apply and we would be happy to offer more information.

Job Title: ServiceNow CMDB Developer / ITOM Specialist
Location: Utrecht (2 days onsite)
Work Hours: 26-32 hours per week
Start Date: ASAP
Language: Dutch-speaking


Our client, a global tech company, are hiring a ServiceNow CMDB Developer with a focus on ITOM/CMDB to join their team in Utrecht on a contract basis. The successful candidate will have a solid understanding of ITSM development, particularly within the ServiceNow platform, and will be responsible for designing, implementing, and optimizing the company’s CMDB infrastructure.


Responsibilities

• Develop, configure and maintain ServiceNow CMDB and ITOM solutions.
• Ensure configuration management data is accurate and up to date.
• Design and implement automation and integrations within ServiceNow and other systems.
• Collaborate with cross-functional teams to support CMDB and ITOM-related processes.
• Troubleshoot and resolve issues related to ServiceNow CMDB and ITOM tools.
• Provide technical expertise and guidance on CMDB management best practices.

Skillset

• Proven experience as a ServiceNow CMDB Developer or ITOM Specialist.
• Strong knowledge of the ServiceNow platform, specifically CMDB, ITOM and ITSM.
• Hands-on experience developing and configuring ServiceNow applications and modules.
• Experience with integrations and automation within ServiceNow.
• Familiarity with ITIL processes and best practices for Configuration and Change Management.
• Fluent in Dutch (both written and spoken)