ServiceNow Developer ITOM Jobs

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Our client, a leading Digital Transformation Consulting company, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will play a key role throughout the entire software development lifecycle, including estimation, technical design, implementation, deployment and ongoing support.


Responsibilities

• Oversee technical planning activities and facilitate requirements gathering sessions.

• Architect, develop, test and implement tailored ServiceNow solutions.

• Provide technical leadership and mentorship to development team members.

• Foster collaborative relationships with cross-functional teams and client stakeholders.

• Drive continuous improvement and optimization of the ServiceNow platform.

• Convert wireframes and conceptual designs into scalable, effective technical solutions.

Skillset

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering or similar.

• Minimum of 7 years of hands-on experience in ServiceNow development.

• Demonstrated success implementing solutions across ITSM, ITOM and ITAM.

• Deep understanding of ITIL practices, CMDB architecture and the Common Service Data Model (CSDM).

• Extensive experience with ITOM Discovery (both on-premises and cloud), Service Mapping, Event Management, and IT Asset Management using SAM Pro and HAM Pro.

• Proficient in scripting and integrations using Glide API, JavaScript, REST and SOAP.

• Skilled in developing dashboards and reports, with a focus on Performance Analytics.

• Solid grasp of networking principles and cloud computing technologies.

• Exceptional communication skills and a strong ability to produce clear technical documentation.

• Strong client engagement and consulting experience, with a proven ability to deliver in customer-facing roles.

ServiceNow Developer (SPM)
Location – Remote (possible occasional travel to Tampa, FL)
Duration - 6 months with the possibility of extension


Our client, a leading IT Consulting organization, are hiring a ServiceNow Developer to join their team remotely on a six-month contract. The successful candidate will apply their expertise in Strategic Portfolio Management (SPM) to address complex challenges, bringing a hands-on, solution-oriented approach to every project.


Responsibilities

• Lead the full implementation lifecycle of ServiceNow SPM solutions for both enterprise and government clients.

• Design and build customized solutions within ServiceNow, focusing on SPM modules.

• Conduct workshops to communicate the value and business impact of SPM.

• Provide expert-level technical support and guidance to both clients and internal teams.

• Manage platform infrastructure to ensure seamless operation of SPM and PPM processes.

• Ensure adherence to compliance standards such as FedRAMP, DoD IL-4/IL-5 and other regulatory requirements.

• Collaborate on technical solution design sessions and actively contribute to process optimization.

• Conduct root cause analysis, troubleshoot complex issues and implement efficient bug fixes.

Skillset

• Active Secret Clearance is required.

• Required Certifications: Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) and ServiceNow Certified System Administrator.

• Bachelor’s degree in Computer Science, Information Technology or similar.

• Minimum of 5 years of experience in IT software consulting, with at least 3 years focused on ServiceNow implementations.

• Strong proficiency in JavaScript and ServiceNow scripting.

• In-depth understanding of Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) concepts, best practices, and practical applications.

• Proven track record in leading large-scale ServiceNow SPM implementations for enterprise clients.

• Expertise in software discovery, normalization, and optimization processes.

• ServiceNow Certified Application Developer and additional ServiceNow certifications (ITOM, SecOps, GRC, ITSM or ITIL) is a plus.

• Experience in government contract work and secure environments is a bonus.

Our client, a global IT organization, is hiring a ServiceNow ITOM Architect to join their Canadian team remotely on a contract basis. The successful candidate will enjoy the opportunity to lead major ITOM implementations, work closely with both business and technical stakeholders, and help define innovative strategies that align with broader enterprise objectives.


Responsibilities

• Take ownership of the end-to-end architecture, design and deployment of ServiceNow ITOM solutions, with a focus on modules such as Discovery, Service Mapping, Event Management, Orchestration and CMDB.

• Analyze client requirements and translate them into scalable, strategic ITOM solutions that align with business goals.

• Implement robust ITOM solutions across diverse environments, including cloud, hybrid and on-premises infrastructures.

• Configure and optimize MID Servers, probes, sensors and patterns to enable accurate and efficient infrastructure discovery.

• Architect and implement integrations between ServiceNow ITOM and external systems, including monitoring platforms, cloud services and third-party CMDBs.

• Lead architectural reviews to ensure alignment with ServiceNow best practices, ITIL standards, and client-specific policies.

• Provide mentorship, guidance, and ITOM expertise to junior consultants, developers and cross-functional teams.

• Design and maintain reusable components, templates and frameworks to enhance delivery efficiency and standardization.

• Manage ITOM project lifecycles from planning through execution, ensuring alignment with defined timelines, scopes, and budgets.

• Continuously monitor industry trends and advancements within the ServiceNow ITOM space, recommending enhancements and innovations.

Skillset

• Minimum of 7 years’ experience in IT Operations Management, including at least 4 years of hands-on work with ServiceNow ITOM solutions.

• Demonstrated success in architecting and delivering complex, enterprise-scale ITOM implementations.

• In-depth expertise across key ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration and CMDB.

• Strong technical knowledge of MID Server architecture, probe configuration and integration with external systems.

• Practical experience working with major cloud platforms such as AWS, Azure and/or Google Cloud Platform.

• Skilled in JavaScript, Glide scripting and web services integrations using REST and SOAP.

• Preferred certifications include ServiceNow Implementation Specialist – ITOM or Discovery.

• Additional certifications such as ServiceNow Certified System Administrator or Application Developer are a plus.

• Solid understanding of ITIL frameworks and how they align with enterprise IT strategies.

• Exceptional interpersonal and communication skills, with a proven ability to engage and influence both technical teams and business stakeholders.

Our client, a ServiceNow services organization, are hiring a ServiceNow Developer with expertise in IT Operations Management (ITOM) to join the team in New York on a contract basis. The successful candidate will be responsible for designing, developing and implementing ServiceNow solutions with the aim to enhance IT operations across the business.


Responsibilities

• Design, develop and enhance ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management and CMDB.

• Implement and support automated workflows and integrations leveraging APIs, MID Servers and web services to streamline IT operations.

• Collaborate cross-functionally with infrastructure, cloud and application teams to ensure the accuracy, completeness and visibility of configuration item (CI) data.

• Develop automation solutions using Orchestration and Flow Designer to improve efficiency and minimize manual processes.

• Identify, troubleshoot and resolve issues, optimising the performance, scalability and security of ITOM-related functionalities.

• Produce and maintain comprehensive documentation, including technical specs, implementation roadmaps and user support materials.

• Remain up to date with the latest ServiceNow features, enhancements and industry best practices to ensure continuous platform improvement.

Skillset

• At least three years of hands-on experience developing solutions within the ServiceNow platform.

• Deep expertise in ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.

• Proficient in scripting languages such as JavaScript and GlideScript, with solid experience using Flow Designer.

• Skilled in configuring and troubleshooting MID Servers for seamless integrations.

• Strong foundational knowledge of infrastructure components like servers, networks, and cloud technologies.

• Well-versed in ITIL frameworks and CMDB best practices.

• Capable of producing clear, concise technical documentation and implementation plans.

• Certified in ServiceNow ITOM, Discovery, or CMDB (preferred).

• Excellent communication and teamwork skills across technical and non-technical teams.

Job Title: ServiceNow Developer - ITAM / ITOM
Employment Type: Minimum 6 month contract
Location: Remote/Hybrid (USA-based)


Our client, a prominent player in the technology sector, are hiring a ServiceNow Developer to join the team on a minimum 6 month contract. With a focus on IT Asset Management (ITAM) and/or IT Operations Management (ITOM), the successful candidate will play a key role in designing, implementing, and optimizing ServiceNow solutions to meet business objectives.


Responsibilities

• Develop and configure ServiceNow applications with a focus on ITAM (e.g. SAM Pro, HAM) and/or ITOM (e.g. Discovery, Service Mapping, Event Management).

• Customize workflows, scripts, business rules, UI policies and integrations to meet client needs.

• Collaborate with stakeholders to gather requirements and translate them into functional ServiceNow solutions.

• Maintain and optimize the CMDB, ensuring accurate asset and service relationships.

• Implement system integrations using REST/SOAP APIs and troubleshoot technical issues.

• Stay current with ServiceNow releases, best practices and new features to recommend innovative solutions.

• Provide ongoing support for the ServiceNow platform, including performance optimization and defect resolution.

Skillset

• 3+ years of experience as a ServiceNow Developer with expertise in ITAM or ITOM modules.

• Proficiency in JavaScript, GlideScript, HTML/CSS and API integrations.

• Hands-on experience with ServiceNow development tools (e.g. Business Rules, Client Scripts).

• Strong understanding of ITIL processes and frameworks (certification preferred).

• ServiceNow certifications - CSA, CAD or CIS preferred.

Interested? Click Apply and we would be happy to offer more information.

Job Title: ServiceNow CMDB Developer / ITOM Specialist
Location: Utrecht (2 days onsite)
Work Hours: 26-32 hours per week
Start Date: ASAP
Language: Dutch-speaking


Our client, a global tech company, are hiring a ServiceNow CMDB Developer with a focus on ITOM/CMDB to join their team in Utrecht on a contract basis. The successful candidate will have a solid understanding of ITSM development, particularly within the ServiceNow platform, and will be responsible for designing, implementing, and optimizing the company’s CMDB infrastructure.


Responsibilities

• Develop, configure and maintain ServiceNow CMDB and ITOM solutions.
• Ensure configuration management data is accurate and up to date.
• Design and implement automation and integrations within ServiceNow and other systems.
• Collaborate with cross-functional teams to support CMDB and ITOM-related processes.
• Troubleshoot and resolve issues related to ServiceNow CMDB and ITOM tools.
• Provide technical expertise and guidance on CMDB management best practices.

Skillset

• Proven experience as a ServiceNow CMDB Developer or ITOM Specialist.
• Strong knowledge of the ServiceNow platform, specifically CMDB, ITOM and ITSM.
• Hands-on experience developing and configuring ServiceNow applications and modules.
• Experience with integrations and automation within ServiceNow.
• Familiarity with ITIL processes and best practices for Configuration and Change Management.
• Fluent in Dutch (both written and spoken)

Our client, a leading Digital Transformations services company, are hiring a ServiceNow ITSM Process Owner to join the team on a contract basis in California. The successful candidate will be responsible for designing, implementing and continuously enhancing IT Service Management (ITSM) processes within the ServiceNow platform to ensure efficient service delivery and operational excellence.


Responsibilities

• As the ServiceNow ITSM Process Owner, you will own and manage ITSM processes, including Incident, Problem, Change Management, Request Fulfillment, Service Catalog, Service Level Management and Knowledge Management.

• Develop ITSM strategy, policies and governance frameworks to align with ITIL best practices and business objectives.

• Lead the design, implementation and optimization of ITSM processes in ServiceNow to ensure efficient service delivery.

• Collaborate with stakeholders to ensure ITSM processes are effectively implemented and continuously improved.

• Monitor process performance and key metrics, driving continuous improvement to meet SLAs and business goals.

• Work with ServiceNow developers and administrators to configure, customize and enhance ITSM modules.

• Identify and implement automation opportunities using ServiceNow workflows, Flow Designer and integrations.

• Ensure seamless integration of ITSM with other ServiceNow modules, including ITOM, CSM and CMDB.

• Act as the primary point of contact for ITSM processes and ServiceNow ITSM functionality.

• Provide training, documentation and guidance to users and stakeholders on ITSM processes and best practices.

Skillset

• At least ten years of experience working with the ServiceNow platform.

• Minimum of seven years of expertise in ITSM processes and governance.

• At least five years of hands-on experience in configuring, implementing and optimizing ServiceNow ITSM.

• Deep understanding of the ITIL framework and ITSM best practices.

• Proven experience in defining, streamlining and automating ITSM processes using ServiceNow workflows.

• Strong analytical skills to assess ITSM metrics, KPIs and dashboards for continuous improvement.

• Experience integrating ServiceNow ITSM with other IT systems, including monitoring tools, CMDB, ITOM, and third-party applications.

• ITIL v4 Foundation certification required; ITIL Managing Professional or ITIL Strategic Leader preferred.

• ServiceNow Certified System Administrator (CSA) and ServiceNow ITSM Implementation Specialist (CIS-ITSM) certifications preferred.

• Excellent communication skills, with project management and stakeholder engagement abilities.

Interested? Apply Now!

Alldus has partnered with a global IT service provider who are looking for a skilled ServiceNow Technical Architect with expertise in Customer Service Management (CSM) on a 6-month contract. This remote role offers the opportunity to lead the design and implementation of ServiceNow solutions, ensuring seamless integration and optimal functionality for our customers.


Responsibilities:

• Lead the architectural design, configuration, and implementation of ServiceNow CSM solutions.

• Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow solutions.

• Provide expert guidance on ServiceNow best practices, with a focus on scalability, performance, and user experience.

• Develop integration strategies and ensure smooth data flow between ServiceNow and other enterprise systems.

• Troubleshoot and resolve complex technical issues related to CSM workflows, integrations, and automation.

• Deliver documentation, including architectural blueprints, solution design, and technical specifications.

• Ensure compliance with industry standards, security protocols, and company guidelines.

Qualifications:

• Proven experience as a ServiceNow Technical Architect with a strong focus on Customer Service Management (CSM).

• In-depth understanding of ServiceNow platform, particularly in areas of architecture, workflows, integrations, and customization.

• Experience with ServiceNow ITSM, ITOM, and other related modules is a plus.

• Strong understanding of cloud architecture and integration methods (REST/SOAP, APIs, etc.).

• Ability to work autonomously in a remote setting, managing multiple priorities and projects simultaneously.

• Excellent problem-solving skills with a focus on delivering innovative solutions.

• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are preferred.

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


Responsibilities

• As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

• Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

• Perform gap analysis to identify opportunities for process improvements within ServiceNow.

• Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

• Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

• Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

• Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

• Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

• Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

• Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

• In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

• Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

• Proficient in ServiceNow reporting, dashboards and Performance Analytics.

• Strong understanding of Agile and ITIL frameworks.

• Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

• ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

• ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.

Interested? Apply Now!

Job Title: ServiceNow Developer with AI Ops Experience
Location: Remote


Our client, a leading IT services organization, is hiring a ServiceNow AI Ops Developer for a contract role. The successful candidate will be responsible for designing, customizing and maintaining ServiceNow solutions, while utilizing AI Ops tools to enhance IT operations and automate workflows.


Responsibilities

• As the ServiceNow Developer, you will design, develop, and implement ServiceNow applications and solutions such as ITSM, ITOM and ITBM.

• Customize ServiceNow modules to align with business processes and ITIL best practices.

• Create, configure and manage workflows, business rules, UI policies and data models.

• Develop integrations with third-party applications and services using REST, SOAP and other integration technologies.

• Implement AI Ops solutions to enhance IT operations, incident management and IT service optimization.

• Leverage AI, machine learning and predictive analytics to automate event correlation, anomaly detection and incident response.

• Integrate AI Ops tools with ServiceNow to enable automation, intelligent ticket routing and improved decision-making.

• Work closely with IT teams (infrastructure, security, operations) to ensure seamless ServiceNow integration.

• Troubleshoot, debug and optimize ServiceNow applications for performance, availability and scalability.

• Implement automation solutions to reduce manual intervention and improve efficiency in IT service management.

Skillset

• Bachelor’s degree in Computer Science, IT or similar,

• At least three years of hands-on ServiceNow development, specializing in ITSM, ITOM and related modules.

• Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) preferred.

• Demonstrated experience with AI Ops tools such as Splunk, Moogsoft, and BigPanda, including their integration with ServiceNow.

• Deep understanding of ITIL best practices, particularly in incident management, change management and service catalog workflows.

• Strong background in web services, including REST and SOAP, with experience integrating external systems.

• Proficiency in ServiceNow scripting (JavaScript, Glide), workflows, UI policies, and data modeling.

• Hands-on experience with ServiceNow Studio, Service Portal, and other ServiceNow development utilities.

• Familiarity with AI/ML concepts, automation, and event management within AI Ops environments.

• Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow and AI Ops tools.

Interested? Apply Now!

Alldus is hiring on behalf of our client for a ServiceNow Developer specializing in ITOM (IT Operations Management) and ITAM (IT Asset Management). This is a 6-month contract role with a hybrid work setup, requiring 3 days on-site in New York.

 

Responsibilities

• Develop, configure, and implement ServiceNow solutions with a focus on ITOM and ITAM.
• Collaborate with stakeholders to optimize ServiceNow functionality.
• Ensure best practices and efficiency in platform development.

Skillset

• Proven experience as a ServiceNow Developer with expertise in ITOM and ITAM.
• Ability to work on-site in New York (3 days per week).
• US Citizenship required (due to project requirements).

Contract Details

• Duration: 6 months 
• Location: New York (Hybrid – 3 days on-site)
• Type: Contract

Our client, a leading IT Solutions provider, are hiring a ServiceNow Architect to join their team in California on a contract basis. The successful candidate will leverage their expertise in Field Service Management (FSM) to design, architect and implement FSM solutions, driving improved field service delivery, operational efficiency and customer satisfaction.


Responsibilities

• As the ServiceNow Architect, you will lead the architecture and design of ServiceNow FSM solutions, ensuring alignment with business objectives, industry standards and best practices.

• Convert business requirements into technical specifications, workflows and seamless integrations.

• Design and implement workflows, resource allocation and technician scheduling to enhance field operations.

• Serve as the subject matter expert for the FSM module, providing guidance on its capabilities, limitations and configuration options.

• Configure FSM applications, including Dispatch Console, Work Order Management, Asset & Inventory Management and Mobile App setup.

• Ensure seamless integration of FSM with other ServiceNow modules such as ITSM, CSM and Asset Management.

• Implement and customize ServiceNow FSM solutions, including scripting, configuration and integration with external systems (ERP, CRM, IoT platforms).

• Develop custom workflows, automation and mobile functionalities to enhance field technician efficiency.

• Establish and enforce best practices for ServiceNow FSM implementations, covering data model design, security and change management.

Skillset

• Deep experience with Dispatch Console, FSM Mobile App, Work Order Management and Inventory Management.

• Strong proficiency in ITSM, CSM, ITOM, Asset Management and CMDB.

• Advanced skills in JavaScript, AngularJS and ServiceNow scripting (business rules, client scripts, UI policies).

• Hands-on experience with REST, SOAP, and APIs, integrating FSM with platforms like ERP and IoT.

• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) required; FSM-specific certifications are a plus.

• Strong understanding of field service workflows, scheduling, inventory management, and resource allocation.

• Proven experience leading ServiceNow projects in Agile environments.

• Experience with IoT integrations in FSM for asset monitoring and predictive maintenance is a plus.

• Familiarity with ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM metrics is an advantage.

• Excellent communication and stakeholder management skills.

Interested? Apply Today!