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Our client, a growing IT Services company, are hiring a ServiceNow Business Analyst with active secret clearance to join their team in Virginia. The successful candidate will be responsible to serve as the primary liaison between business stakeholders and technical teams to ensure effective delivery of ServiceNow solutions.
Responsibilities- Gather, analyze and translate business requirements into functional specifications and user stories.
- Support the design, configuration and optimisation of ServiceNow ITSM, ITOM and CMDB modules.
- Conduct workshops, discovery sessions and process reviews to identify improvements and streamline workflows.
- Collaborate with developers to validate solutions, clarify requirements and ensure alignment with platform standards.
- Create and maintain process maps, documentation, reporting dashboards and knowledge articles.
- Provide training, demos and onboarding support to end users and stakeholders.
Skillset- Active Secret Clearance is required.
- ServiceNow Certified System Administrator or other relevant certifications is a plus.
- Bachelor’s degree in Computer Science, Information Systems or similar.
- Minimum of 5 years of Business Analyst experience, including at least 2 years of hands-on work with ServiceNow.
- Deep knowledge of ITSM, ITOM and CMDB modules, and overall platform capabilities.
- Experience working within Agile environments, using tools such as JIRA or Azure DevOps.
- Strong skills in requirements gathering, process mapping and documentation.
- Familiarity with ServiceNow scripting (JavaScript, Glide API) and dashboard/report development.
- Excellent analytical and communication abilities, with a proven track record of building trust across both technical and business teams.
Benefits- Salary: $160k
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Our client, an IT Services company who specializes in federal government, is hiring a ServiceNow Architect to join their team in Virginia. The successful candidate will lead the design, development and optimization of their enterprise ServiceNow ecosystem, delivering scalable, future-ready solutions that enhance workflows and elevate service delivery.
Responsibilities- Lead the architecture, deployment and optimization of the ServiceNow platform across key modules such as ITSM, ITOM, HRSD and SecOps.
- Convert organizational objectives into scalable, high-value ServiceNow solutions that enhance processes and drive productivity.
- Design secure, efficient integrations between ServiceNow and external systems using established protocols and integration tools.
- Provide technical direction to development teams on configuration, customization and automation, ensuring adherence to best practices and governance standards.
- Maintain platform excellence through effective data management, workflow optimization and performance tuning.
- Manage technical reviews, testing cycles, deployment activities and ongoing enhancements to the platform.
- Mentor developers and analysts in architecture principles, scripting and DevOps methodologies to strengthen team capability.
- Partner with federal stakeholders to ensure solutions align with modernization goals, compliance mandates and security frameworks.
Skillset- Active Secret Clearance is required; Top Secret eligibility is a plus.
- Minimum of 5 years’ experience architecting and implementing enterprise-level ServiceNow solutions.
- ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or higher preferred.
- Extensive expertise across ITSM, ITOM, HRSD and Security Operations modules.
- Demonstrated ability to design and implement integrations using REST/SOAP APIs and other third-party technologies.
- Strong knowledge of ServiceNow data models, workflows, scripting (JavaScript, Glide API) and automation tools.
- Proven experience in custom application development, platform upgrades and troubleshooting complex technical issues.
- Familiarity with ITOM, Service Catalog and reporting functionalities.
- Experience working with cloud environments (AWS, Azure) and DevOps toolchains such as Jira, Jenkins and GitHub.
Benefits- Salary: $170k
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Our client, a global insurance organization, are hiring a skilled ServiceNow Integrations Engineer to join their team on a contract basis in Illinois. The successful candidate will design, develop, and maintain seamless integrations between ServiceNow and enterprise systems, playing a crucial role in driving automation, workflow connectivity and efficient data exchange across the business.
Responsibilities-
Design, develop and maintain integrations between ServiceNow and enterprise systems such as Azure DevOps and Jira DevOps.
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Enable automated work item creation, CI/CD updates and release workflow management.
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Build bi-directional integrations to synchronise incidents, changes, tasks, stories and sprint metrics.
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Implement Dynatrace integrations for event ingestion, alert normalisation, CMDB enrichment and automated ticket creation.
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Configure and manage Workday integrations for HRSD, user provisioning and lifecycle events.
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Leverage IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and scripted APIs to deliver tailored integration solutions.
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Design secure, scalable integration architectures following platform best practices and enterprise security standards.
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Develop integration logic for data transformation, normalisation, error handling and retry mechanisms.
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Monitor, troubleshoot and resolve integration issues to ensure reliable system performance.
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Collaborate with architects, developers, HR, DevOps and IT operations teams to support ongoing automation initiatives.
Skillset-
Minimum of 3 years of hands-on experience with ServiceNow integrations.
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CSA certification is mandatory; additional certifications such as CIS-ITSM, CAD, or IntegrationHub is a bonus.
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Strong expertise with REST and SOAP APIs, JSON, XML, OAuth, Basic Auth and token-based authentication.
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Proven track record integrating ServiceNow with Azure DevOps, Jira DevOps, Dynatrace and Workday.
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Proficient in ServiceNow IntegrationHub, Flow Designer, Scripted REST APIs and MID Server configuration.
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Solid understanding of ITSM, ITOM and HRSD processes that support integration use cases.
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Excellent troubleshooting and analytical skills for diagnosing and resolving complex integration issues.
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ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP
Our client, a leading banking organisation, is hiring an ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will play a hands-on role in delivering high-quality IT Operations Management (ITOM) solutions across the full suite of ServiceNow modules. This role involves close collaboration with technical teams, stakeholders, and ServiceNow platform owners to design, configure and implement robust ITOM capabilities.
Responsibilities-
Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
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Integrate ITOM with other ServiceNow modules (e.g. ITSM, ITAM, CMDB).
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Develop and maintain Discovery patterns, probes and sensors.
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Ensure CMDB data integrity and normalization.
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Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
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Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
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Deliver documentation, configuration guides and operational handover materials.
Skillset-
At least 3 years of hands-on ServiceNow ITOM implementation experience.
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Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
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ServiceNow certifications such as Certified Implementation Specialist – ITOM, ServiceNow System Administrator are a big plus.
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Proven experience with CMDB data modeling, reconciliation and maintenance.
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Familiarity with cloud and infrastructure environments (AWS, Azure, VMware, etc.)
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Scripting experience using JavaScript, PowerShell or Python.
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Excellent troubleshooting, communication and stakeholder management skills.
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ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP
Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.
Responsibilities- Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
- Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
- Develop and maintain Discovery patterns, probes and sensors.
- Ensure CMDB data integrity and normalization.
- Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
- Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
- Deliver documentation, configuration guides and operational handover materials.
Skillset- At least 3 years of hands-on ServiceNow ITOM implementation experience.
- Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
- ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
- Proven experience with CMDB data modeling, reconciliation and maintenance.
- Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
- Scripting experience using JavaScript, PowerShell or Python.
- Excellent troubleshooting, communication and stakeholder management skills.
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ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.
Responsibilities
- Lead architectural design and delivery of ServiceNow solutions across multiple modules.
- Translate business requirements into technical designs and provide best practice guidance.
- Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
- Oversee integration of ServiceNow with other enterprise systems.
- Provide mentorship to technical teams and support client workshops.
- Ensure adherence to ServiceNow platform governance and standards.
Skillset
- Proven experience as a ServiceNow Architect with multiple successful implementations.
- Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
- Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
- Bilingual (English/French) – professional working proficiency in both languages.
- Excellent communication and stakeholder management skills.
- Must be a Canadian citizen or permanent resident.
