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Our client, a growing Govtech organization, are hiring ServiceNow Developers with active Secret Clearance to join their team. The successful candidates will be responsible for maintaining the ServiceNow platform, developing workflows, resolving bugs, implementing enhancements and upgrades and supporting the technical implementation of the tool.
Responsibilities- Implement and maintain ServiceNow solutions, including system integrations and workflow development.
- Support ITOM and ITAM applications, including Discovery, Asset Management, Service Mapping and Event Management.
- Monitor system stability and conduct risk assessments to prevent service disruptions.
- Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, including Agile, Demand, Project, Portfolio and Resource Management.
- Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
- Collaborate with stakeholders to evaluate and deliver advanced ITSM processes and tooling solutions.
- Apply best practices from ITIL and Agile frameworks to support enterprise IT service delivery.
- Troubleshoot and resolve ServiceNow issues for end users, configuring fields, forms, views, email notifications, roles and access controls.
- Modify and customize core ServiceNow applications (Incident, Problem, Change, Requests, Service Catalog) while adhering to best practices.
- Maintain customer relationships and support IT hardware lifecycle replacement across the enterprise.
Skillset- Bachelor’s degree in Computer Science, Information Systems or similar.
- At least 5 years of experience as a ServiceNow Systems Engineer.
- Solid understanding of ITIL processes, including Incident, Problem, Change, Knowledge Management, and Request Fulfillment.
- Hands-on experience with ServiceNow technologies, including HTML, CSS, AngularJS, Jelly scripts and RESTful API web services.
- ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer.
- ServiceNow ITSM Implementer and ITIL v4 Foundation certifications.
- Proficiency in JavaScript, HTML and CSS.
- Applicable DoD 8140 or DoD 8570 certification.
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Our client, a global IT Consulting firm, is hiring a Senior ServiceNow Developer to join the team in New York on a contract basis. The successful candidate will be integral to all stages of the software development lifecycle, including estimating, designing, implementing, testing, deploying and providing ongoing support for client applications.
Responsibilities- Engage actively in technical planning and requirements gathering sessions.
- Design, develop, test, debug and document software solutions.
- Maintain compliance with established development processes and industry standards.
- Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
- Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.
Skillset- Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
- Minimum of 5 years of hands-on ServiceNow development experience.
- Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
- Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
- Solid understanding of CMDB (Configuration Management Database).
- Proficiency with Glide API and JavaScript on the ServiceNow platform.
- Experience integrating ServiceNow with external systems using REST and SOAP APIs.
- Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.
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ServiceNow Developer (SPM)
Location – Remote (possible occasional travel to Tampa, FL)
Duration - 6 months with the possibility of extension
Our client, a leading IT Consulting organization, are hiring a ServiceNow Developer to join their team remotely on a six-month contract. The successful candidate will apply their expertise in Strategic Portfolio Management (SPM) to address complex challenges, bringing a hands-on, solution-oriented approach to every project.
Responsibilities-
Lead the full implementation lifecycle of ServiceNow SPM solutions for both enterprise and government clients.
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Design and build customized solutions within ServiceNow, focusing on SPM modules.
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Conduct workshops to communicate the value and business impact of SPM.
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Provide expert-level technical support and guidance to both clients and internal teams.
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Manage platform infrastructure to ensure seamless operation of SPM and PPM processes.
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Ensure adherence to compliance standards such as FedRAMP, DoD IL-4/IL-5 and other regulatory requirements.
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Collaborate on technical solution design sessions and actively contribute to process optimization.
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Conduct root cause analysis, troubleshoot complex issues and implement efficient bug fixes.
Skillset-
Active Secret Clearance is required.
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Required Certifications: Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) and ServiceNow Certified System Administrator.
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Bachelor’s degree in Computer Science, Information Technology or similar.
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Minimum of 5 years of experience in IT software consulting, with at least 3 years focused on ServiceNow implementations.
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Strong proficiency in JavaScript and ServiceNow scripting.
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In-depth understanding of Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) concepts, best practices, and practical applications.
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Proven track record in leading large-scale ServiceNow SPM implementations for enterprise clients.
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Expertise in software discovery, normalization, and optimization processes.
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ServiceNow Certified Application Developer and additional ServiceNow certifications (ITOM, SecOps, GRC, ITSM or ITIL) is a plus.
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Experience in government contract work and secure environments is a bonus.
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