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Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract
Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.
Responsibilities-
Lead and support the implementation of ServiceNow FSM modules.
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Customize workflows, mobile interfaces, dispatching tools and asset tracking features.
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Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.
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Perform configuration, integration, testing and documentation.
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Provide support during and after deployment.
Skillset-
ServiceNow CSA (Certified System Administrator) is required.
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ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.
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Proven hands-on experience with ServiceNow FSM in enterprise environments.
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6+ years of ServiceNow development and configuration experience.
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Strong understanding of field operations and mobile workforce enablement.
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Excellent problem-solving and communication skills.
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Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.
Responsibilities-
Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.
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Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.
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Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.
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Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.
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Collaborate with developers and technical teams to implement and validate process improvements.
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Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.
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Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.
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Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.
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Create and deliver user training sessions and comprehensive documentation for end users and support staff.
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Remain current on the latest ServiceNow CSM updates, features, and emerging trends.
Skillset-
Bachelor’s degree in Business, Information Technology, Computer Science or similar.
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Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).
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ServiceNow Certified Implementation Specialist - CSM certification is required.
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Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.
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Proven experience in designing, streamlining and optimizing customer service processes.
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Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.
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Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.
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Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.
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Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.
Responsibilities-
Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
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Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
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Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
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Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
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Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
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Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
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Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
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Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
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Create and maintain thorough documentation for configurations, customizations and system integrations.
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Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.
Skillset-
Bachelor’s degree in Computer Science, IT or similar.
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Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
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Proven track record delivering complex ServiceNow implementations and integrations.
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ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
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ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
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Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
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Hands-on expertise with ServiceNow CSM and/or FSM modules.
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Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
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Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
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Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
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Senior ServiceNow Business Analyst (CSM & FSM)
Location: Remote in United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to connect business requirements with technical solutions, driving successful ServiceNow implementations.
Responsibilities-
Facilitate discovery workshops to gather and refine business requirements and user stories aligned with client objectives.
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Translate business needs into detailed functional specifications and user stories for development teams.
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Collaborate closely with technical teams to design scalable and effective ServiceNow solutions.
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Act as the lead business analyst on multiple client projects, ensuring high-quality deliverables.
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Capture requirements from customers and service providers and partner with delivery teams to implement solutions.
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Establish and maintain standards, tools and best practices for the business analysis function.
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Mentor and guide junior analysts and team members throughout the project lifecycle.
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Communicate complex technical concepts clearly to non-technical stakeholders and client executives.
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Support testing, validation and user training in collaboration with QA and training teams.
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Stay current with ServiceNow platform capabilities and industry best practices, particularly in CSM and FSM.
Skillset-
Bachelor’s degree in Computer Science, Information Systems, Business Administration or similar.
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At least 5 years of ServiceNow experience, with around 3 years specializing in CSM and/or FSM modules.
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Proven leadership in business analysis on complex ServiceNow implementation projects.
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Strong interpersonal skills to negotiate priorities and manage stakeholder expectations.
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Excellent organizational skills, able to manage multiple priorities in a fast-paced environment.
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Implementation Specialist – CSM (CIS-CSM).
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ITIL v3 or v4 Foundation Certification.
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Experience in consulting or client-facing roles is a bonus.
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Strong analytical, problem-solving and communication skills with the ability to translate technical concepts for diverse audiences.
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Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.
Responsibilities-
Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.
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Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.
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Design and architect robust ServiceNow solutions tailored to address complex business challenges.
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Interpret client requirements and develop scalable, sustainable technical implementations.
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Manage story estimation, guide backlog refinement and oversee delivery timelines.
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Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.
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Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.
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Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.
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Explore and evaluate third-party and partner technologies for integration opportunities.
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Drive ongoing improvements to technical delivery processes and overall service excellence.
Skillset-
Bachelor’s degree in Computer Science, Information Technology or related.
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Minimum of 5 years’ experience working with the ServiceNow platform.
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ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.
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Proven track record of successfully implementing FSM solutions in client-facing environments.
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Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.
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Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.
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Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.
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Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.
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Excellent communication, leadership and consulting abilities with a focus on delivering client value.
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We have a fantastic opportunity to work for a Specialist Partner of ServiceNow. Working at this partner allows you to truly make an impact and work collaboratively from the top down, with a flat hierarchy and endless opportunities.
Our client offers Business Consulting and ServiceNow implementation services, working with companies ranging from medium sized to large. Including some of the world’s largest retail companies and market leading manufacturing companies.
Responsibilities
- Consulting customers through requirements gathering, leading workshops, requirements documentation and analysing technical requirements
- Creating solutions and implementation concepts, while coordinating with key stakeholders
- Design and development of solutions based on the ServiceNow platform: SPM/PPM, CSM, FSM & individual solutions
- Independent and collaborative management of projects
Skillset
- German & English fluent
- SPM/PPM Implementation experience: consulting on solution design and ability to translate technical requirements
- Completed training in Business Consulting, Computer Science or comparable knowledge
- Agile development background
- ServiceNow certifications
What you get?
- Collaborative and friendly working environment, with flat hierarchy
- Strong international team
- Training and further education
Please apply with your most recent CV and reach out to ailsa@alldus.com for more information!
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Our client, a global IT Service provider, is hiring a ServiceNow FSM Specialist to join the team in New York. The successful candidate will be responsible for designing and implementing ServiceNow solutions, including configuring and personalizing various ITSM modules.
Responsibilities-
As the ServiceNow FSM Specialist, you will be responsible to drive the design and execution of ServiceNow solutions.
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Configure and personalize ServiceNow ITSM modules, including Incident, Problem, Change, Configuration and Knowledge Management.
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Enhance the ServiceNow schema by creating custom applications tailored to client needs.
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Develop, oversee and optimize workflows, scripts and integrations within the ServiceNow platform.
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Apply expertise in technologies like XML, HTML, CSS, AJAX, REST/SOAP and JavaScript to ensure smooth and effective system integrations.
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Create and manage Business Rules, Script Includes, UI Actions and Scheduled Jobs for streamlined processes.
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Leverage proficiency in ServiceNow APIs, ServiceWatch and/or Discovery tools to enhance system functionality.
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Customize the ServiceNow user interface using UI Pages, Macros and CMS for a more intuitive experience.
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Deploy ITSM, ITIL or CMDB solutions aligned with the specific requirements of clients.
Skillset-
Masters of Bachelors degree in Computer Science, Information Science or similar.
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At least three years of experience designing and implementing ServiceNow soliutions.
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Demonstrated expertise in ServiceNow implementation, customization, and integration.
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Knowledge of various ITSM platforms such as BMC, Cherwell, Landesk and others.
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Strong skills in scripting languages like JavaScript, Python, Perl, or Shell.
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Extensive experience with web services and related technologies.
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Proficiency in ServiceNow client-side and server-side scripting.
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Practical experience with SSO-SAML configuration and application integration.
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Solid understanding of ITSM processes and ITIL frameworks.
Salary: TBC
Interested? Apply Now!! -