ServiceNow HRSD Architect Jobs

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information. 

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

• Take the lead in delivering and supporting all technical components of complex ServiceNow implementations.
• Offer expert guidance on ServiceNow architecture, ensuring alignment with industry best practices.
• Guarantee compliance with relevant standards, including FedRAMP and DoD IL-4/IL-5.
• Collaborate with distributed Agile teams, contributing to key project deliverables such as documentation, testing and training.
• Build scalable, high-quality solutions leveraging the company’s established methodologies.
• Identify and develop reusable components and innovative approaches to streamline future projects.
• Maintain up-to-date knowledge of the ServiceNow platform and actively support their internal knowledge-sharing and thought leadership initiatives.

• Active Secret Security Clearance (or higher).
• Required certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – HRSD.
• At least five years’ hands-on experience in ServiceNow implementation.
• Proven expertise in HR Service Delivery (HRSD) with proficiency in at least one additional ServiceNow module such as IRM, WSD, LSD or ITSM.
• Strong background in Agile methodologies, particularly within remote or virtual teams.
• Completion of Legal Services Delivery (LSD) Essentials training, with implementation experience a bonus.
• Knowledge of enterprise-level service workflows, including areas like contracts, HR issues, privacy, and content review.
• Additional certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Advanced skills in JavaScript and ServiceNow scripting.
• Exceptional communication abilities and experience working in client-facing roles.

Our client, a global Healthcare organization, are hiring a Secret Cleared ServiceNow Architect with experience in HRSD (Human Resources Services Delivery), WSD (Workplace Service Delivery) and/or Legal Services Delivery (LSD) to support a government agency LSD implementation.  


Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.

• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5).

• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.

• Contribute on multiple Agile engagements, utilizing the company's methodology and tools to enhance project efficiency.

• Demonstrate flexibility by delivering on a variety of project roles including documentation, testing and training.

• Innovate and identify solutions that can be reused on future engagements.

Skillset

• Active Secret Security Clearance or higher is required.

• 5 years of experience implementing ServiceNow.

• Implementation experience and comprehensive understanding of HRSD.

• Required Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist - HRSD 

• Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD or ITSM. 

• Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. 

• Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review etc.  

• Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS.

• Strong proficiency in JavaScript and ServiceNow scripting

• Experience with Government contracts and implementations is a plus.

Our client, an innovative IT solutions company, are hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance and promote employee well-being.


Responsibilities

• Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events and Document Management.

• Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges and operational workflows.

• Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.

• Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.

• Develop comprehensive documentation, including process flows, use cases, user stories and test scenarios.

• Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.

• Coordinate with developers, QA testers and ServiceNow architects to ensure high-quality and timely delivery of solutions.

• Track system performance, identify areas for improvement and recommend enhancements for ongoing optimization.

• Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

• Bachelor’s degree in Human Resources, Information Systems, Business Administration or similar.

• Minimum of 3 years of experience in HR process consulting, ServiceNow implementation or HR systems analysis.

• Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.

• Hands-on experience of ServiceNow configuration, workflow design and form creation.

• A solid grasp of HR operations and modern service delivery frameworks.

• Exceptional communication skills with a proven ability to create clear, concise documentation.

• Demonstrated experience operating within Agile/Scrum project environments.

• ServiceNow Certified Implementation Specialist – HRSD certification is a plus.

• Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.

Our client are looking for a ServiceNow Developer to work on our client’s key operations and business solutions. You will analyze, design, and develop client's information systems and program specifications. You'll also be involved in creation of specification/requirements, and maintenance/ design/build /test phases of systems and applications.


Responsibilities

• Provide technical support and analysis of infrastructure projects and production environment.

• Develop upgrade/improvement recommendations.

• Code, test and debug applications and programs.

• Participate in the application design of systems, including use of analytical techniques.

• Develop program specifications and detail design documents and assist in testing, training and preparation of operations.

Skillset

• At least 3 years of experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge.

• At least 2 years of experience in ServiceNow development, configuring administration, operating and/or troubleshooting experience.

• At least 3 years of experience with HRSD products.

• Ability to create formal documentation for systems administration operations and maintenance.

• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) - CSM (preferred) or HRSD.

• Excellent communication and teamwork skills.

If you are interested in a new position & meet the above criteria, please send me a copy of your resume to jonathan@alldus.com

Our client is hiring a ServiceNow Architect to serve as a leader responsible for delivering high-quality ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.


Responsibilities

• Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.

• Act as a key technical interface between clients and development teams.

• Conduct workshops to gather technical and business requirements.

• Develop and enforce technical design standards, best practices and patterns.

• Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.

• Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.

• Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP and web services.

• Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD or CSM and complex integrations.

Skillset

• Certified System Administrator and Certified Technical Architect.

• Experience in ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions.

• Experience implementing and integrating ServiceNow.

• Proven expertise as a technical consultant in client environments.

• Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).

• Strong analytical, creative problem-solving, and consultative influencing skills.

• Strong interpersonal and communication skills, with a focus on customer-centric solutions.

If you are in the market seeking a new opportunity & meet the above criteria, please send me across your updated resume to jonathan@alldus.com.

Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote


Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.


Responsibilities

• As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.

• Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.

• Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.

• Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.

• Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.

• Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.

• Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.

• Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.

• Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.

• Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.

Skillset

• Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.

• ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.

• Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.

• In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.

• Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.

• Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.

• Prior experience working in or with HR departments or HR software solutions.

• Experience in managing client relationships and driving sales cycles to close.

Interested? Apply Today!

Job Title: Dutch-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Duration: 12 months (with potential for extension)
Language Requirements: Fluent in Dutch and English


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation, and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management, and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation, and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations, and system changes for future reference.

Skillset

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows, and service delivery models.

• Fluency in Dutch and English is mandatory.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please get in touch if you would like to hear more - brogan@alldus.com