ServiceNow HRSD Architect Jobs

Job Title: ServiceNow Solutions Architect – HRSD
Location: Remote (US only, must be based on US soil)
Employment Type: 6-Month Contract

Alldus is hiring on behalf of a ServiceNow Partner for an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. This is a high-impact opportunity to drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.

Responsibilities:

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.
• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.
• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.
• Provide technical and functional guidance to development teams and business process consultants.
• Support governance, change management, and platform optimization initiatives.

Requirements:

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.
• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.
• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.
• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).
• Excellent communication, documentation, and stakeholder management skills.
• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

 

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team in Cambridge, MA on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor’s degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information. 

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

ServiceNow Architect (HRSD, LSD)
Location - Remote
Duration - 6 months with the possibility of extension


Our client, a leading IT Consulting organization, are hiring a ServiceNow Architect to join their team remotely on a six-month contract. Leveraging your skills in Legal Services Delivery (LSD) and HRSD,  the successful candidate will work on a critical government implementation project, responsible for tackling complex technical challenges, delivering innovative solutions and making a meaningful impact.


Responsibilities

• Take the lead in delivering and supporting all technical components of complex ServiceNow implementations.
• Offer expert guidance on ServiceNow architecture, ensuring alignment with industry best practices.
• Guarantee compliance with relevant standards, including FedRAMP and DoD IL-4/IL-5.
• Collaborate with distributed Agile teams, contributing to key project deliverables such as documentation, testing and training.
• Build scalable, high-quality solutions leveraging the company’s established methodologies.
• Identify and develop reusable components and innovative approaches to streamline future projects.
• Maintain up-to-date knowledge of the ServiceNow platform and actively support their internal knowledge-sharing and thought leadership initiatives.

Skillset

• Active Secret Security Clearance (or higher).
• Required certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – HRSD.
• At least five years’ hands-on experience in ServiceNow implementation.
• Proven expertise in HR Service Delivery (HRSD) with proficiency in at least one additional ServiceNow module such as IRM, WSD, LSD or ITSM.
• Strong background in Agile methodologies, particularly within remote or virtual teams.
• Completion of Legal Services Delivery (LSD) Essentials training, with implementation experience a bonus.
• Knowledge of enterprise-level service workflows, including areas like contracts, HR issues, privacy, and content review.
• Additional certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Advanced skills in JavaScript and ServiceNow scripting.
• Exceptional communication abilities and experience working in client-facing roles.

Our client, a global Healthcare organization, are hiring a Secret Cleared ServiceNow Architect with experience in HRSD (Human Resources Services Delivery), WSD (Workplace Service Delivery) and/or Legal Services Delivery (LSD) to support a government agency LSD implementation.  


Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.

• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5).

• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.

• Contribute on multiple Agile engagements, utilizing the company's methodology and tools to enhance project efficiency.

• Demonstrate flexibility by delivering on a variety of project roles including documentation, testing and training.

• Innovate and identify solutions that can be reused on future engagements.

Skillset

• Active Secret Security Clearance or higher is required.

• 5 years of experience implementing ServiceNow.

• Implementation experience and comprehensive understanding of HRSD.

• Required Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist - HRSD 

• Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD or ITSM. 

• Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. 

• Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review etc.  

• Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS.

• Strong proficiency in JavaScript and ServiceNow scripting

• Experience with Government contracts and implementations is a plus.

Our client, an innovative IT solutions company, are hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance and promote employee well-being.


Responsibilities

• Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events and Document Management.

• Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges and operational workflows.

• Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.

• Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.

• Develop comprehensive documentation, including process flows, use cases, user stories and test scenarios.

• Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.

• Coordinate with developers, QA testers and ServiceNow architects to ensure high-quality and timely delivery of solutions.

• Track system performance, identify areas for improvement and recommend enhancements for ongoing optimization.

• Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

• Bachelor’s degree in Human Resources, Information Systems, Business Administration or similar.

• Minimum of 3 years of experience in HR process consulting, ServiceNow implementation or HR systems analysis.

• Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.

• Hands-on experience of ServiceNow configuration, workflow design and form creation.

• A solid grasp of HR operations and modern service delivery frameworks.

• Exceptional communication skills with a proven ability to create clear, concise documentation.

• Demonstrated experience operating within Agile/Scrum project environments.

• ServiceNow Certified Implementation Specialist – HRSD certification is a plus.

• Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.