ServiceNow (HRSD) Business Process Consultant Jobs

HR & AI ServiceNow Consultant
Location: Remote
Contract: Part-time (2 days per week)
Rate: Competitive, dependent on experience


Our client, a global tech organization, is hiring an ServiceNow HR & AI Consultant to join the team remotely on a part-time contract. The successful candidate will support the enhancement and optimization of the ServiceNow HR platform, playing a key role in improving HR Service Delivery processes and ensuring solutions align with business requirements and ServiceNow best practices.


Responsibilities

• Configure, enhance and support the ServiceNow HRSD module in line with organisational needs.

• Work closely with HR and IT stakeholders to gather requirements and translate them into effective functional solutions.

• Drive continuous improvement across HR Service Delivery processes, including Employee Centre Pro.

• Design, build and manage workflows, service catalogue items, case management solutions and knowledge content.

• Perform system testing, deliver user training and provide post-implementation support.

• Ensure all developments adhere to ServiceNow best practices and internal governance standards.

Skillset

• Proven experience in the implementation and ongoing support of ServiceNow HR Service Delivery (HRSD).

• ServiceNow certification (e.g. Certified Implementation Specialist – HRSD) is highly desirable.

• Strong knowledge of HR processes and key ServiceNow HRSD functionality, including case management, lifecycle events and Employee Centre.

• Hands-on experience with ServiceNow integrations, reporting and dashboard development.

• Excellent communication skills, with the ability to collaborate effectively in a fully remote working environment.

ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025


Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.