ServiceNow (HRSD) Business Process Consultant Jobs

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

Our client, a forward-thinking ServiceNow solutions provider, is hiring an experienced HRSD Business Process Consultant to join their team in San Diego on a contract basis. The successful candidate be instrumental in designing, implementing and optimizing Human Resource Service Delivery (HRSD) processes, helping to align HR operations with industry best practices.


Responsibilities

• Evaluate existing HR processes to pinpoint opportunities for improvement or automation.

• Collaborate with stakeholders to design and implement streamlined HRSD workflows.

• Convert business requirements into both functional and technical specifications.

• Customize and configure HRSD modules on platforms like ServiceNow.

• Assist with change management efforts, including training, communication and adoption strategies.

• Collaborate with technical teams to ensure business needs align with platform capabilities.

• Create documentation for process designs, user stories, use cases, and test scenarios.

• Conduct interviews and workshops with stakeholders to gather insights and requirements.

• Assess the effectiveness of implemented processes and suggest ongoing improvements.

• Keep current with HR trends, compliance standards and innovations in HR technology.

Skillset

• Bachelor’s degree in Human Resources, Business or similar.

• Minimum of five years of experience in HR process consulting or HR operations.

• Knowledge of HRSD tools, with a preference for experience with ServiceNow HRSD or similar platforms.

• In-depth understanding of core HR functions such as onboarding, offboarding, employee relations and case management.

• Expertise in business analysis and process mapping using tools like Visio or Lucidchart.

• Solid understanding of global HR compliance and labor regulations.

• Strong communication, interpersonal and stakeholder engagement skills.

• ServiceNow HRSD certification or hands-on experience with ServiceNow implementations is a plus.