ServiceNow ITOM Business Analyst Jobs

ServiceNow QA Tester
Location: Remote (US only)
Employment Type: 10 Weeks Part time (20 hrs/week)


Our client, a leading US organization, is hiring an experienced ServiceNow QA Tester to join the remotely on a part-time basis.  The successful candidate will be tasked with designing, developing and executing test plans, test cases and test scripts for ServiceNow platforms and modules, ensuring functionality through functional, regression, integration and end-to-end testing. 


Responsibilities

• Develop comprehensive test plans, cases, and scripts tailored to various ServiceNow modules like ITSM, ITOM, and CSM. 

• Validate that application features meet business requirements and specifications. 
   

• Ensure new updates or patches do not negatively impact existing functionality. 

• Test the flow of data and processes across different systems and within the ServiceNow platform. 

• Test the performance and reliability of APIs integrated with the ServiceNow platform. 

• Identify, document, and track defects, working closely with development teams to verify fixes and ensure timely resolution. 

• Create and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF) to improve efficiency and coverage. 

• Work with business analysts, developers, and stakeholders to understand requirements and provide feedback from a QA perspective. 

• Create clear and concise test reports for stakeholders. 

• Support UAT activities, collaborating with business users to validate solutions before deployment. 

Skillset 

• Deep understanding of ServiceNow modules (ITSM, CSM, ITOM, etc.) and platform configurations. 

• Proficiency in ServiceNow Automated Test Framework (ATF) for developing and maintaining automated test scripts. 

• Participation in agile ceremonies such as sprint planning and daily stand-ups. 

• Experience with tools like JIRA or ServiceNow's internal capabilities for defect management. 

• Ability to create detailed test documentation, including test plans, cases and reports. 

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.


Responsibilities

• Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.

• Convert business requirements into detailed functional specifications and user stories for development and configuration teams.

• Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.

• Develop and uphold business analysis standards, methodologies and best practices.

• Gather and document requirements from customers and service providers, defining appropriate solution strategies.

• Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.

• Collaborate with QA and training teams to support testing, validation, and end-user training activities.

• Ensure project documentation and business process models are accurate, comprehensive, and up to date.

• Provide mentorship and guidance to junior analysts and project team members.

• Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.

• Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).

• Proven leadership experience in business analysis for complex ServiceNow implementations.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).

• ITIL Foundation Certification (v3 or v4).

• Strong organizational skills to manage multiple priorities in a fast-paced environment.

• Experience in consulting or client-facing roles is a plus.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.