ServiceNow ITOM Business Analyst Jobs

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  • Managed Services Business Analyst
    Location: Remote (U.S. Only)
    Employment: Contract
    Clearance Requirement: U.S. Citizenship


    Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


    Responsibilities

    • Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

    • Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

    • Mentor and support developers by providing detailed context, requirements and design guidance.

    • Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

    • Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

    • Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

    • Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

    • Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

    • Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

    • Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.



    Skillset

    • Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

    • Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

    • ServiceNow Certified System Administrator (CSA) is a must.

    • Certified ScrumMaster (CSM) or equivalent Agile certification.

    • ITIL v4 Foundation Certification.

    • Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

    • Understanding of responsible AI practices and data governance principles.

    • Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

    • Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

    • U.S. Citizenship is required for work with federal clients.

  • Senior ServiceNow Business Analyst (ITOM & ITAM)
    Location: Remote in United States
    Employment Type: Contract


    Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.


    Responsibilities

    • Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.

    • Convert business requirements into detailed functional specifications and user stories for development and configuration teams.

    • Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.

    • Develop and uphold business analysis standards, methodologies and best practices.

    • Gather and document requirements from customers and service providers, defining appropriate solution strategies.

    • Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.

    • Collaborate with QA and training teams to support testing, validation, and end-user training activities.

    • Ensure project documentation and business process models are accurate, comprehensive, and up to date.

    • Provide mentorship and guidance to junior analysts and project team members.

    • Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.



    Skillset

    • Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.

    • Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).

    • Proven leadership experience in business analysis for complex ServiceNow implementations.

    • ServiceNow Certified System Administrator (CSA).

    • ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).

    • ITIL Foundation Certification (v3 or v4).

    • Strong organizational skills to manage multiple priorities in a fast-paced environment.

    • Experience in consulting or client-facing roles is a plus.

    • Familiarity with Agile/Scrum methodologies.

    • Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.

  • Our client, a leading IT Solutions provider, is hiring a Principal Architect to join the team on a contract basis in Las Vegas. The successful candidate will lead the design and implementation of scalable, AI-powered ServiceNow-based ERP solutions, ensuring seamless integration with enterprise systems to enhance operational efficiency, decision-making and customer satisfaction.


    Responsibilities

    • Lead the design and implementation of ServiceNow-based ERP solutions, ensuring smooth integration with existing enterprise systems.

    • Drive the creation and execution of AI-powered ERP solutions that enhance operational efficiency, decision-making, and customer satisfaction.

    • Offer technical expertise in the architecture of complex ERP and ServiceNow solutions, ensuring scalability, performance and reliability.

    • Design and implement automated workflows to optimize ERP processes, improve user experiences and increase overall business performance.

    • Collaborate with cross-functional teams, including developers, business analysts and stakeholders, to ensure alignment between business goals and technical requirements.

    • Perform solution assessments, reviews and validate the technical effectiveness of ServiceNow and ERP integrations.

    • Lead and mentor teams throughout the entire project lifecycle, from initial requirements gathering to deployment and continuous optimization.

    • Develop and maintain comprehensive technical documentation, including architecture diagrams, integration blueprints and system configurations.

    • Serve as a trusted advisor to clients, offering thought leadership and best practices in ERP modernization, ServiceNow integrations and AI technology implementation.

    • Ensure compliance with internal policies, security protocols, privacy standards and regulatory requirements.



    Skillset

    • At least 10 years of experience in solution architecture, with a minimum of 5 years specializing in ServiceNow and ERP systems integration.

    • Demonstrated success in delivering ERP modernization and AI-driven solutions on the ServiceNow platform.

    • Desired certifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS). Additional certifications in SAP, Oracle ERP or AI are a plus.

    • Proficient in IntegrationHub, ERP Canvas, Flow Designer, App Engine and NowAssist AI.

    • Extensive knowledge of ServiceNow’s core modules, including ITSM, ITOM, HRSD and GRC.

    • In-depth experience with SAP and Oracle ERP systems, particularly in finance, procurement and supply chain management modules.

    • Expertise in modernizing ERP workflows to improve usability and operational efficiency.

    • Skilled in designing and deploying AI-driven solutions, such as predictive analytics, conversational AI and machine learning.

    • Proven experience in developing middleware solutions that integrate diverse enterprise systems.

    • Strong leadership capabilities, including managing cross-functional teams, driving stakeholder alignment and balancing competing priorities.

  • ServiceNow Business Analyst
    Location: Mainly remote with occasional travel
    Contract Duration: 6 Months (Potential Extension)
    Day Rate: Flexible
    Start Date: ASAP


    Our client, a leading ServiceNow Consulting and Implementation Partner, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will work closely with IT, security and compliance teams to support ServiceNow implementation, enhance processes and ensure regulatory compliance within a high-profile financial institution.


    Responsibilities

    • Engage with stakeholders to collect, document and evaluate business requirements for ServiceNow implementations.

    • Convert business needs into clear functional specifications and user stories.

    • Work closely with technical teams to assist in the design, development and rollout of ServiceNow modules.

    • Ensure ServiceNow solutions comply with regulatory standards and industry best practices.

    • Lead process enhancements and streamline workflows within the ServiceNow platform.

    • Conduct workshops, stakeholder meetings and training sessions to drive successful adoption of ServiceNow solutions.

    • Offer continuous support, maintain documentation and provide guidance throughout the project lifecycle.



    Skillset

    • Proven experience as a Business Analyst working on ServiceNow projects.

    • In-depth knowledge of ServiceNow modules, including ITSM, SecOps, IRM and ITOM.

    • Relevant business analysis certifications such as BCS, IIBA (ECBA, CCBA, CBAP), CSPO or equivalent.

    • Practical experience with Agile frameworks (Scrum/Kanban) and/or PRINCE2 methodologies.

    • Strong stakeholder management skills, effectively translating business requirements into technical solutions.



    If interested, apply via the link below or send your CV to Nicola at nicolam@alldus.com.

  • Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


    Responsibilities

    • As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

    • Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

    • Perform gap analysis to identify opportunities for process improvements within ServiceNow.

    • Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

    • Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

    • Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

    • Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

    • Support compliance and governance by ensuring adherence to best practices and security policies.



    Skillset

    • Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

    • Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

    • In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

    • Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

    • Proficient in ServiceNow reporting, dashboards and Performance Analytics.

    • Strong understanding of Agile and ITIL frameworks.

    • Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

    • ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

    • ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.



    Interested? Apply Now!

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