ServiceNow Sales Executive Jobs

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.

Our client, a growing ServiceNow services organization, is hiring a Director of Business Processes to join their New York team on a contract basis. The successful candidate will be responsible for overseeing and enhancing the Business Process Consulting function, driving consulting excellence, developing and mentoring high-performing teams, establishing best practices, and acting as a strategic advisor to senior client stakeholders and executives.


Responsibilities

• Lead, mentor and develop a high-performing team of Business Process Consultants, nurturing a culture of collaboration, accountability and continuous improvement.

• Define, implement and evolve consulting methodologies, standards, frameworks and best practices across the Business Process Consulting function.

• Act as a trusted advisor to senior client stakeholders, providing strategic guidance on business transformation and ServiceNow adoption.

• Provide leadership and governance across client engagements, ensuring successful delivery, value realization and high levels of customer satisfaction.

• Facilitate executive workshops, discovery sessions, roadmap planning activities and strategic stakeholder engagements.

• Ensure business requirements are effectively captured, prioritized and translated into scalable ServiceNow solutions that align with organizational objectives.

• Partner with Sales and Solution Consulting teams to support pre-sales activities, including solution shaping, proposals, customer presentations and opportunity development.

• Drive capability development, workforce planning, recruitment and career progression initiatives to support the growth of the consulting practice.

• Champion Agile delivery principles, ServiceNow best practices and organizational change management strategies across all engagements.

• Monitor delivery performance, customer feedback and operational metrics to drive continuous improvement and consulting excellence.

Skillset

• Bachelor's degree with a minimum of 8 years' experience delivering ServiceNow consulting engagements.

• Strong background in business process analysis, design and transformation.

• Previous experience leading, mentoring and managing Business Process Consultants or comparable consulting teams.

• ServiceNow Certified Implementation Specialist (CIS) certification(s) required.

• ITIL Foundation certification would be an advantage.  

• Agile certifications, such as SAFe or equivalent methodologies, are highly desirable.

• Extensive knowledge of ServiceNow ITSM, complemented by experience in one or more additional areas such as SPM, ITOM, SAM/HAM, HRSD, CSM or related platform capabilities.

• Proven ability to facilitate complex client workshops and engage effectively with senior stakeholders and executive leadership teams.

• Background working within a consultancy, professional services environment or ServiceNow partner ecosystem.