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Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.
Responsibilities-
Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.
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Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.
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Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.
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Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.
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Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.
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Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.
Skillset-
US Citizenship is required.
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Bachelor’s degree in Computer Science, Engineering or similar.
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Minimum of 5 years of experience within a professional services or consulting organisation.
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At least 3 years of hands-on experience delivering ServiceNow consulting engagements.
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Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.
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Prior experience working within Healthcare and/or Federal sectors.
Benefits-
Salary: $150,000
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Comprehensive Benefits Package.
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