ServiceNow SPM Architect Jobs

Our client, a major transportation organization, is hiring a German-speaking ServiceNow SPM Business Analyst for an urgent contract opportunity in Austria. The successful candidate will partner with business and technology teams to enhance portfolio management and planning, maximize the benefits of ServiceNow Strategic Portfolio Management (SPM) and encourage its adoption across the organization.


Responsibilities

• Work with stakeholders to capture and assess requirements across demand, project and portfolio management, investment planning and strategic planning.

• Turn business requirements into well-defined user stories, acceptance criteria and functional documentation.

• Recommend standard ServiceNow SPM capabilities that meet business needs while limiting unnecessary customization.

• Lead workshops to clarify requirements, refine processes and demonstrate how SPM can support business objectives.

• Encourage platform adoption by explaining its value and securing stakeholder support.

• Constructively challenge requests and guide stakeholders towards effective solutions using existing functionality.

• Partner with product owners, architects and technical teams to agree practical solutions and clarify delivery requirements.

• Help prioritize the backlog and identify improvements to SPM workflows and supporting business processes.

Skillset

• Fluent German is essential.

• Proven experience as a ServiceNow Business Analyst, with a strong focus on Strategic Portfolio Management (SPM).

• In-depth knowledge of standard ServiceNow SPM capabilities and how to apply them with minimal customization.

• Experience across Demand Management, Project Portfolio Management, Investment Planning, Portfolio Planning and Strategic Planning.

• Ability to translate complex business needs into practical solutions, clear user stories and acceptance criteria.

• Strong stakeholder management skills, with experience leading workshops and communicating requirements.

• Confidence influencing business and technical teams, demonstrating SPM's value and encouraging adoption.

• A track record of supporting ServiceNow implementations or transformation programs.

• Relevant ServiceNow certifications, particularly in SPM, would be a bonus.

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

• Participate in technical discovery, requirements gathering and solution design workshops.

• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

• Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.