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ServiceNow SPM Business Process Consultant
Location: Remote
Contract: Freelance
Duration: 3 months
Start: ASAP
Our client, a global tech organization, are hiring an experienced Business Process Consultant to support a ServiceNow Strategic Portfolio Management (SPM) project for one of their aviation customers. The successful candidate will serve as the process subject matter expert for ServiceNow SPM, ensuring business requirements are effectively aligned with the platform’s capabilities.
Responsibilities- Act as the process SME for ServiceNow SPM, ensuring alignment of business requirements with platform capabilities.
- Analyze, design and optimize processes related to portfolio, demand, project and resource management.
- Conduct workshops with stakeholders to capture requirements and define target operating models.
- Support the integration of business processes with the ServiceNow SPM implementation roadmap.
- Provide best-practice guidance and ensure process adoption within the aviation domain.
Skillset- Strong consulting experience in ServiceNow SPM & certified.
- Proven background in business process design, gap analysis and optimization.
- Experience within aviation or highly regulated industries is a plus.
- Excellent stakeholder engagement and communication skills.
- Availability for a freelance/contract engagement.
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ServiceNow SPM Senior Technical Consultant
Location: Remote
Contract: Freelance
Duration: 3 months
Start: ASAP
Our client, a global tech company, is hiring a Senior Technical Consultant to support a three-month freelance assignment on a ServiceNow Strategic Portfolio Management (SPM) project for one of their aviation sector customers. The successful candidate will be responsible for configuring and customizing ServiceNow SPM applications to meet business requirements and ensure effective alignment with organizational needs.
Responsibilities- Act as a technical SME for the ServiceNow SPM module.
- Configure, customise and extend ServiceNow SPM applications, ensuring alignment with business requirements.
- Integrate SPM with other ServiceNow modules and third-party systems.
- Collaborate with functional consultants and business stakeholders to translate requirements into scalable technical solutions.
- Provide guidance on technical best practices, performance optimization and ServiceNow standards.
- Support testing, deployment and knowledge transfer activities.
Skillset- Proven experience as a ServiceNow Technical Consultant, with strong expertise in SPM/ITBM.
- Hands-on experience in ServiceNow configuration, scripting (Glide, JavaScript), workflows, Flow Designer and integrations (REST/SOAP APIs).
- Familiarity with portfolio, demand, project and resource management processes.
- ServiceNow certifications (CSA, CIS-PPM/SPM, CAD) are highly desirable.
- Experience working in aviation or highly regulated industries is a plus.
- Strong communication and collaboration skills.
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Responsibilities- Serve as a strategic advisor, ensuring alignment between client business objectives and the ServiceNow platform.
- Facilitate client workshops to develop roadmaps, enhance processes and champion best practices.
- Partner with technical teams to translate business needs into effective ServiceNow solutions.
- Lead the gathering and documentation of business requirements through structured stakeholder collaboration.
- Oversee and refine user stories following Agile methodologies and ServiceNow development standards.
- Support all stages of Agile delivery, including sprint planning, demonstrations, quality assurance, and retrospectives.
- Coordinate user acceptance testing (UAT), create training documentation and conduct end-user training sessions.
- Drive continuous improvement by contributing to the company’s Centre of Excellence.
- Assist with pre-sales efforts such as proposal development, solution demonstrations and requirements gathering.
Skillset- Minimum of 4 years of hands-on ServiceNow experience, with a solid emphasis on ITSM.
- Proven track record of delivering implementations involving at least one additional ServiceNow product suite, such as SPM, ITOM, SAM/HAM, HRSD or CSM.
- Demonstrated expertise in leading client-facing ServiceNow workshops.
- Strong consultative abilities, capable of influencing stakeholders at all levels, from technical teams to executive leadership.
- ServiceNow CSA certification is required; CIS-ITSM certification or higher is a plus.
Benefits- Competitive Salary.
- Comprehensive benefits package.
- Remote working options.
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Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.
Responsibilities-
Partner with business stakeholders to elicit, define and document comprehensive business requirements.
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Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.
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Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).
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Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.
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Collaborate with development teams to convert functional requirements into precise technical specifications.
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Oversee solution testing, validation and quality assurance to guarantee successful implementation.
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Conduct user training and facilitate change management to support adoption and process improvements.
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Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.
Skillset-
Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.
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In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.
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Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.
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Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.
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Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.
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Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.
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Experience in project management activities including planning, scheduling, risk mitigation, and reporting.
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Skilled in delivering user training and leading change management efforts.
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Excellent analytical thinking, problem-solving abilities and thorough documentation skills.
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Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.
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