ServiceNow SPM Business Process Consultant Jobs

ServiceNow SPM Solution Architect / Functional Consultant (SAFe Implementation)
Location: E.U. (EU Resident & Passport is Essential)
Capacity: 20 hours per week


Our client, a leading European organization, is hiring a SAFe and ServiceNow SPM Consulant to join the team on a freelance basis to support the ServiceNow implementation team. The successful candidate will bridge the gap between business and technology  to drive the successful rollout of SAFe methodology within the existing SPM environment.


Responsibilities

• Lead business-side management of the SAFe implementation project (go-live: Jan 2026).
• Conduct workshops with users to gather, refine, and validate requirements.
• Analyse feedback and recommend process and configuration improvements.
• Update and tailor user manuals to ensure clarity and relevance.
• Collaborate closely with HR IT Head, IT Project Lead, and technical implementation teams.
  
   

Skillset

• EU Residence & Passport is Essential.

• Proven SAFe implementation experience, ideally within a ServiceNow SPM environment.
• Strong background in large, cross-functional, complex, and regulated global programmes.
• Certified ServiceNow SPM expert with deep functional and technical understanding.
• Experience as a functional/solution consultant, adept at bridging business and technology teams.

Apply now in the link below or reach out to ailsa@alldus.com for more details.

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.