ServiceNow SPM Business Process Consultant Jobs

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

ServiceNow (SPM) Business Process Consultant
Contract
Remote (USA)


Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant specializing in Strategic Portfolio Management (SPM). The successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology. This is on a contract basis for 12 months, working fully remotely.


Responsibilities

• Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.

• Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.

• Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.

• Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.

• Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.

• Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.

• Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.

• Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.

• Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.

• Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.

• Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds interesting, apply now in the link below or email your resume directly to myself jonathan@alldus.com for consideration.

Our client, an elite ServiceNow partner, is hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Cambridge, MA. The successful candidate will be responsible to help the company optimize processes through ServiceNow SPM solutions.


Responsibilities

• Analyze and optimize business processes within ServiceNow SPM.

• Facilitate stakeholder workshops to define requirements and implement best practices.

• Create process documentation and change management strategies.

• Support organizations in achieving digital transformation goals.

Skillset

• 5+ years of business process consulting experience.

• Deep knowledge of ServiceNow SPM (ITBM) and ITSM workflows.

• Strong facilitation and communication skills.

• ServiceNow certifications preferred.

• US Citizen with Active Secret Clearance required.

Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant on a 6-month contract basis working remotely in the U.S. Specializing in Strategic Portfolio Management (SPM), the successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology.


Responsibilities

• Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.

• Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.

• Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.

• Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.

• Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.

• Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.

• Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.

• Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.

• Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.

• Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.

• Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.