ServiceNow (SPM) Business Process Consultant Jobs

Senior Business Process Consultant – ServiceNow (French Speaking)
Location: Remote (France)
Contract Type: Freelance, 4 months
Start Date: ASAP


Our client, a leading sports retail company in France, are hiring a highly skilled Senior Business Process Consultant with deep expertise in ServiceNow and a proven track record in Strategic Portfolio Management (SPM). This is a fully-remote 4-month freelance assignment, designed for an experienced professional who can act as a subject matter expert (SME), guide process improvements, and deliver high-value recommendations.


Responsibilities

• Serve as a Subject Matter Expert in Strategic Portfolio Management within ServiceNow.
• Analyse, design and optimise business processes to align with strategic objectives.
• Collaborate with key stakeholders to capture requirements and translate them into ServiceNow solutions.
• Support the implementation and configuration of ServiceNow modules related to portfolio, program and project management.
• Provide thought leadership on best practices, governance and process standardisation.
• Deliver clear documentation, training and guidance for end-users and internal teams.

Skillset

• Fluent in French (spoken and written).
• Extensive experience as a Business Process Consultant or ServiceNow Subject Matter Expert.
• Strong expertise in Strategic Portfolio Management (SPM).
• Proven experience implementing or optimizing ServiceNow solutions in a corporate environment.
• ServiceNow certifications in SPM is a plus.
• Experience in agile or SAFe frameworks.
• Ability to work independently in a remote setting and manage multiple priorities.
• Excellent communication and stakeholder management skills.
   

Our client, a growing IT Services and Consulting firm, are hiring a Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to join the team remotely on a 3-6 month contract. The successful candidate will lead enterprise-wide migrations to ServiceNow SPM, collaborating with multiple business units and departments to navigate varying and occasionally conflicting priorities.


Responsibilities

• Drive full lifecycle implementation of ServiceNow SPM for government and commercial clients.

• Partner with stakeholders across business units to gather requirements, identify gaps and design effective solutions.

• Oversee migration from legacy platforms, including PlanView and Jira, to ServiceNow SPM.

• Ensure seamless integration of processes, data and reporting across departments.

• Advise on best practices to align ServiceNow SPM with enterprise strategy.

• Act as a trusted consultant, delivering exceptional client engagement and communication.

Skillset

• Demonstrated expertise in implementing ServiceNow SPM within large, complex organizations.

• Deep knowledge of portfolio, program and project management processes.

• Hands-on experience migrating from PlanView, Jira or comparable platforms.

• Excellent problem-solving, analytical and communication abilities.

• Proven ability to balance competing priorities and drive results in a fast-paced environment.