ServiceNow Subject Matter Expert Jobs

Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.


Responsibilities

• Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.

• Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.

• Deliver technical expertise in scripting, system integrations and overall platform architecture.

• Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.

• Support user acceptance testing (UAT), deployment activities, documentation and training sessions.

• Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.

Skillset

• At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.

• Mandatory CIS-Risk and Compliance (CIS-R&C) certification.

• Possession of further ServiceNow certifications is a plus.

• Proven track record of delivering at least one complete end-to-end IRM implementation.

• In-depth understanding of industry risk frameworks and compliance standards.

• Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.

• Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.

• Strong communication skills with the ability to engage and manage stakeholders effectively.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

ServiceNow ITOM Consultant
Location- Springfield, VA or Tampa, FL
Duration- 6 months with the possibility of extension


Our client, a leading IT Consulting organization, are hiring a ServiceNow ITOM Consultant to join their team on a six-month contract. The successful candidate will collaborate with forward-thinking customers to design and optimize network, storage and compute infrastructures within the ServiceNow CMDB.


Responsibilities

• Define solution requirements, architect integrations, and lead implementation efforts.

• Provide both hands-on configuration and leadership across project teams.

• Provide expert guidance on CMDB and Service Mapping design, modeling and strategy.

• Perform current-state evaluations and define target-state architectural solutions.

• Lead the configuration and deployment of ServiceNow CMDB, Discovery and Service Mapping capabilities.

• Drive integration initiatives across application, infrastructure and cloud environments.

• Offer technical leadership and mentorship to implementation teams and junior consultants.

• Act as a trusted advisor and subject matter expert on CSDM 4.0 and ITSM/ITIL best practices.

Skillset

• Must hold an Active Secret Security Clearance or higher.

• Bachelor’s degree in Computer Science, Information Systems or similar.

• Over 3 years of hands-on experience with ServiceNow, focusing on CMDB, Discovery, Service Mapping, Enterprise Architecture and integrations.

• Possess ServiceNow Mainline Certifications in Discovery and Service Mapping.

• Hold ServiceNow Micro-certification in CMDB.

• Proven expertise in Common Service Data Model (CSDM) 4.0, including modeling of network, storage and compute infrastructures.

• Strong understanding of application and infrastructure architectures, including cloud platforms, container technologies, and application services.

• Strong experience implementing ITSM/ITIL® processes and CMDB solutions.

• Previous experience in professional services or IT consulting roles.

• Expertise in defining tool requirements based on future-state (To-Be) process documentation.

Our client, a global leader in Digital Transformation, is hiring a ServiceNow ITOM Technical Consultant to join their Canda-based team remotely on a contract basis. The successful candidate will collaborate with enterprise clients to deliver tailored implementations, configurations and optimizations of the ServiceNow ITOM suite, aligning solutions with complex and evolving business requirements.


Responsibilities

• Design and implement scalable solutions across ServiceNow ITOM modules, ensuring alignment with business and technical objectives.

• Facilitate client workshops and perform needs assessments to translate business requirements into actionable technical plans.

• Set up and maintain MID Servers, probes, sensors and discovery patterns to enable accurate infrastructure mapping.

• Develop seamless integrations between ServiceNow and external monitoring systems, cloud services and infrastructure tools.

• Partner with platform architects and development teams to ensure adherence to best practices and maintain high coding standards.

• Identify, diagnose and resolve technical issues affecting ITOM performance, reliability and integrations.

• Act as a trusted advisor and subject matter expert on ServiceNow ITOM solutions, trends and implementation strategies.

• Produce clear and comprehensive documentation for system configurations, processes and project deliverables.

• Deliver training and knowledge transfer sessions to internal teams and client stakeholders, supporting long-term solution adoption.

Skillset

• At least 3 years of practical experience with ServiceNow specializing in ITOM solutions.

• Proven expertise in two or more key ITOM components e.g. Discovery, Service Mapping, Event Management, Orchestration or Cloud Management.

• Strong proficiency in JavaScript, Glide API, API integrations and MID Server configuration.

• Solid grasp of enterprise infrastructure technologies, including networking, cloud environments, virtualization and containers.

• In-depth understanding of CMDB structure, architecture and data modeling within ServiceNow.

• ServiceNow Certified Implementation Specialist – ITOM or Discovery certification is preferred.

• Familiarity with ITIL methodologies and service management best practices.

• Hands-on experience integrating cloud platforms such as AWS, Azure, or GCP into the ServiceNow ecosystem.

• Working knowledge of DevOps tools, automation frameworks, and CI/CD pipelines.

• Excellent analytical thinking, with strong communication and stakeholder engagement skills.

Our client, an established IT Services company, are hiring a Senior ServiceNow Configuration Manager to join the team in Virginia on a contract basis. The successful candidate will play a key role in the Operations, Sustainment, Maintenance, Repair and Defense of projects within the DoD industry.  


Responsibilities

• As the ServiceNow Subject Matter Expert, you will everage extensive expertise in Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Order Management Telecommunications (OMT) modules.

• Support the setup, configuration, and deployment of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.

• Assist in designing, creating, and maintaining ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles.

• Improve and maintain Dashboards and reporting, including managing scheduled reports.

• Architect and integrate ServiceNow with other platforms like Elastic, Netcool, Kafka, etc.

• Collaborate with the ServiceNow development team to ensure solutions align with business requirements.

• Configure ServiceNow features to optimize operational workflows.

• Support business process re-engineering efforts by transitioning ticketing and order management into ServiceNow.

• Analyze unstructured and semi-structured customer data to enhance network performance and customer experience.

• Engage with customers to resolve technical challenges, issues, and conflicts.

Skillset

• Must possess an active DoD Secret Security Clearance at the time of hire

• Ability to obtain a DoD Top Secret clearance

• Security+ certification (or equivalent DoD 8570 IAT II certification) must be acquired within 14 days of employment start date

• Bachelor's or Master's degree in Systems Engineering, Computer Science, Information Systems, or similar.

• Over 5 years of hands-on experience in ServiceNow setup, configuration and maintenance.

• At least 2 years of direct experience with ServiceNow Telecommunications modules.

• Understanding of ITIL principles or ITIL certification.

• Proven experience in designing and implementing data-driven operational solutions in a DoD environment.

• Experience with JIRA, Git, and Confluence.

• Experience with ServiceNow applications, including TSM, TNI, TSOM, and OMT modules.

Interested? Apply Now!

Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote


Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.


Responsibilities

• As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.

• Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.

• Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.

• Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.

• Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.

• Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.

• Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.

• Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.

• Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.

• Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.

Skillset

• Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.

• ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.

• Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.

• In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.

• Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.

• Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.

• Prior experience working in or with HR departments or HR software solutions.

• Experience in managing client relationships and driving sales cycles to close.

Interested? Apply Today!

Our client, a leading IT Solutions provider, are hiring a ServiceNow Architect to join their team in California on a contract basis. The successful candidate will leverage their expertise in Field Service Management (FSM) to design, architect and implement FSM solutions, driving improved field service delivery, operational efficiency and customer satisfaction.


Responsibilities

• As the ServiceNow Architect, you will lead the architecture and design of ServiceNow FSM solutions, ensuring alignment with business objectives, industry standards and best practices.

• Convert business requirements into technical specifications, workflows and seamless integrations.

• Design and implement workflows, resource allocation and technician scheduling to enhance field operations.

• Serve as the subject matter expert for the FSM module, providing guidance on its capabilities, limitations and configuration options.

• Configure FSM applications, including Dispatch Console, Work Order Management, Asset & Inventory Management and Mobile App setup.

• Ensure seamless integration of FSM with other ServiceNow modules such as ITSM, CSM and Asset Management.

• Implement and customize ServiceNow FSM solutions, including scripting, configuration and integration with external systems (ERP, CRM, IoT platforms).

• Develop custom workflows, automation and mobile functionalities to enhance field technician efficiency.

• Establish and enforce best practices for ServiceNow FSM implementations, covering data model design, security and change management.

Skillset

• Deep experience with Dispatch Console, FSM Mobile App, Work Order Management and Inventory Management.

• Strong proficiency in ITSM, CSM, ITOM, Asset Management and CMDB.

• Advanced skills in JavaScript, AngularJS and ServiceNow scripting (business rules, client scripts, UI policies).

• Hands-on experience with REST, SOAP, and APIs, integrating FSM with platforms like ERP and IoT.

• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) required; FSM-specific certifications are a plus.

• Strong understanding of field service workflows, scheduling, inventory management, and resource allocation.

• Proven experience leading ServiceNow projects in Agile environments.

• Experience with IoT integrations in FSM for asset monitoring and predictive maintenance is a plus.

• Familiarity with ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM metrics is an advantage.

• Excellent communication and stakeholder management skills.

Interested? Apply Today!