ServiceNow Subject Matter Expert Jobs

Our client, a growing IT Consulting firm specializing in the Federal sector, are hiring a Senior ServiceNow Developer  to join the team remotely on a contract basis. The successful candidate will help implement ServiceNow Public Sector Digital Services (PSDS) for a U.S. Department of Defense customer, building case management workflows, self-service portals and system integrations to support the program's day-to-day operations.


Responsibilities

• Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.

• Configure case management in CSM and PSDS, covering intake, routing, assignment, approvals, service-level agreements, escalations, communications and resolution.

• Extend ServiceNow data models and build portals, forms and record producers that let users submit requests, track their cases and find answers in the knowledge base.

• Automate case workflows with Flow Designer and connect ServiceNow to external systems using IntegrationHub, REST and SOAP APIs and Scripted REST APIs.

• Configure Agent Workspace or Configurable Workspace and create reports, dashboards and notifications to help teams manage caseloads and monitor service performance.

• Configure roles, groups and access controls to protect sensitive case data and work with security teams to meet applicable DoD and federal requirements.

• Work with architects, business analysts, product owners and subject matter experts to turn requirements into technical designs.

• Review code, support testing and releases, troubleshoot issues across development, test, production and document platform configurations and integrations.

Skillset

• U.S. citizenship, an active DoD security clearance and the ability to work in a secure federal environment are required.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• At least 7 years of hands-on ServiceNow development and implementation experience across the full development lifecycle, from requirements and technical design through deployment and production support.

• Experience developing ServiceNow CSM or PSDS solutions, with a strong understanding of enterprise case management. Direct PSDS implementation or advanced CSM delivery for government or defense customers is highly desirable.

• Strong JavaScript and Glide API skills, including client- and server-side scripting, custom application development, and ServiceNow data modeling.

• Hands-on experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations. MID Server experience is a plus..

• Experience configuring ServiceNow Workspace, roles, groups, access control lists and data access rules. Experience with portals, digital intake or knowledge management is preferred.

• Familiarity with DoD STIGs, the Risk Management Framework (RMF), NIST standards or Section 508 accessibility requirements is a plus.

• ServiceNow certifications such as CSA, CAD or CIS-CSM are a bonus.

• Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, or ServiceNow DevOps practices.