ServiceNow Subject Matter Expert Jobs

Our client, a leading transportation organization, is hiring an experienced German-speaking ServiceNow Strategic Portfolio Management (SPM) Business Analyst on a contract basis in Austria. The successful candidate will connect business stakeholders with the ServiceNow platform, translating business requirements into effective SPM solutions and clearly demonstrating their value across the business.


Responsibilities

• Serve as the Business Analyst and subject matter expert for ServiceNow Strategic Portfolio Management (SPM).

• Engage with business and technology stakeholders to understand portfolio, investment, demand, project and strategic planning requirements.

• Analyze business processes and identify opportunities to use ServiceNow SPM's out-of-the-box functionality.

• Translate business requirements into practical, scalable SPM solutions while minimizing unnecessary customization.

• Define and optimize SPM processes, workflows and ways of working.

• Lead stakeholder workshops, clearly communicating SPM capabilities, benefits and best practices.

• Promote the value of ServiceNow SPM, building stakeholder buy-in and supporting adoption across the organization.

• Challenge requirements constructively and demonstrate how existing ServiceNow functionality can address business needs.

• Collaborate with product owners, architects and technical teams to develop clear user stories, acceptance criteria and functional documentation.

• Support backlog prioritization and drive continuous improvement of the SPM platform and associated business processes.

Skillset

• Fluency in German is mandatory.

• Strong hands-on experience as a ServiceNow Business Analyst, with significant expertise in Strategic Portfolio Management (SPM).

• ServiceNow SPM certification or other relevant ServiceNow certifications are highly desirable.

• In-depth knowledge of ServiceNow SPM's out-of-the-box functionality and capabilities.

• Experience across Demand Management, Project Portfolio Management, Investment Planning, Portfolio Planning and Strategic Planning.

• Proven ability to translate business requirements into practical and scalable ServiceNow SPM solutions.

• Strong stakeholder management, workshop facilitation and requirements-gathering skills.

• Ability to clearly communicate and promote the value of SPM to business and technology stakeholders.

• A pragmatic approach to solution design, prioritising out-of-the-box functionality over unnecessary customisation.

• Excellent communication, influencing and interpersonal skills.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.