ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.

Freelance ServiceNow Technical Consultant (HAM / CMDB) – German-speaking
Start: Immediately
Duration: Until March 2026
Location: Remote (occasional on-site possible)
Workload: Full-time


We are hiring an experienced ServiceNow Technical Consultant to join a ServiceNow Partner, delivering a long-term Hardware Asset Management project for a leading pharmaceutical end customer.

Responsibilities

• Hands-on ServiceNow development within the HAM module.

• Full setup and configuration of the CMDB from scratch.

• Designing and implementing best-practice solutions for Hardware Asset Management.

• Providing technical consulting and guidance to the client team.

• Supporting integration and data quality activities across the platform.

Skillset

• Strong hands-on ServiceNow development experience.

• Proven track record with Hardware Asset Management (HAM) and CMDB implementations.

• Solid consulting and solution design skills.

• Fluent German (spoken & written) is essential.

• Experience in pharma / regulated industries is desirable.

What's On Offer

• Long-term freelance engagement until March 2026.

• Exciting opportunity to lead a greenfield HAM / CMDB implementation.

• Work with a trusted ServiceNow Partner and global pharma client.

• Competitive daily rate.
  
   

If this matches your experience and availability, please share your CV, rate and earliest start date. ailsa@alldus.com

ServiceNow Business Process Consultant (CMDB/CSDM)
Contract: 2 days per week until the end of 2025
Start Date: ASAP


Our client, an Elite ServiceNow Partner, are hiring an experienced Business Process Consultant to join the team on a part-time contract. The successful candidate will leverage their expertise in ServiceNow CMDB (Configuration Management Database) and CSDM (Common Service Data Model) to provide advisory and solution design services.


Responsibilities

 

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.
• Support teams in aligning IT and business services through effective configuration management.
   

Skillset

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.
• Ability to work independently and deliver strategic recommendations.

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

ITOM ServiceNow Consultant (German Speaking)
Location: Germany (Remote)
Contract: 6 months (extension highly likely)
Start Date: ASAP


Our client, an Elite ServiceNow Partner, is hiring an experienced ITOM ServiceNow Consultant to support a major project in Germany. The role involves implementing and optimising IT Operations Management processes and integrating ServiceNow solutions within a complex enterprise environment.


Responsibilities

• Lead the implementation and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping and Event Management.
• Design and deliver scalable ITOM solutions aligned with client requirements and best practices.
• Integrate ServiceNow ITOM with existing enterprise tools and systems.
• Collaborate with stakeholders to gather requirements, translate them into technical designs and ensure successful delivery.
• Act as a subject matter expert, advising on ITOM best practices and driving continuous improvement.

Skillset

• Proven expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Strong technical background with hands-on implementation experience.
• Fluent German and English communication skills.
• Ability to work with stakeholders and provide best practice guidance.

How to Apply
If you are an experienced ITOM ServiceNow Consultant with German language skills, please apply below or send your CV and availability to ailsa@alldus.com.

ServiceNow CMDB/Configuration Manager
Location: Remote (1 day per month onsite max in Frankfurt, Germany)
Duration: Long-term project
Industry: Pharmaceutical / Life Sciences
Language: German (Fluent) 


Our client, an elite ServiceNow partner, are hiring a German-speaking ServiceNow CMDB/ Configuration Manager to join their Frankfurt team remotely. The successful candidate will drive the design, governance and operation of the Configuration Management Database (CMDB) for a leading pharmaceutical customer. This role ensures CMDB quality, compliance and alignment with ITIL and pharma regulatory standards.


Responsibilities

• Lead CMDB strategy, governance and operations in ServiceNow.

• Ensure accuracy and integrity of configuration item (CI) data.

• Oversee discovery, service mapping and reconciliation processes.

• Align CMDB with ITSM processes (Incident, Change, Problem, Asset).

• Ensure compliance with GxP and audit readiness requirements.

• Provide reporting on CMDB health, KPIs, and compliance metrics.

• Act as SME for ServiceNow CMDB and guide stakeholders.

Skillset

• Strong ServiceNow CMDB expertise (Discovery, Service Mapping).

• Solid ITIL / Configuration Management background.

• Experience in regulated industries (pharma/life sciences).

• Knowledge of compliance frameworks (CSV, GxP, audit controls).

• Excellent stakeholder management and communication skills.

Apply Now or reach out to ailsa@alldus.com for more details.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info. 

ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August


Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.


Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact ailsa@alldus.com for more info.