HR & AI ServiceNow Consultant
Location: Remote
Contract: Part-time (2 days per week)
Rate: Competitive, dependent on experience


Our client, a global tech organization, is hiring an ServiceNow HR & AI Consultant to join the team remotely on a part-time contract. The successful candidate will support the enhancement and optimization of the ServiceNow HR platform, playing a key role in improving HR Service Delivery processes and ensuring solutions align with business requirements and ServiceNow best practices.


Responsibilities

• Configure, enhance and support the ServiceNow HRSD module in line with organisational needs.

• Work closely with HR and IT stakeholders to gather requirements and translate them into effective functional solutions.

• Drive continuous improvement across HR Service Delivery processes, including Employee Centre Pro.

• Design, build and manage workflows, service catalogue items, case management solutions and knowledge content.

• Perform system testing, deliver user training and provide post-implementation support.

• Ensure all developments adhere to ServiceNow best practices and internal governance standards.

Skillset

• Proven experience in the implementation and ongoing support of ServiceNow HR Service Delivery (HRSD).

• ServiceNow certification (e.g. Certified Implementation Specialist – HRSD) is highly desirable.

• Strong knowledge of HR processes and key ServiceNow HRSD functionality, including case management, lifecycle events and Employee Centre.

• Hands-on experience with ServiceNow integrations, reporting and dashboard development.

• Excellent communication skills, with the ability to collaborate effectively in a fully remote working environment.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow Consultant to join the team on a contract basis in Bayern, Germany. The successful candidate will be instrumental in delivering the company’s Native ServiceNow SaaS solutions, working closely with stakeholders, cross-functional teams and senior management to ensure projects are executed smoothly and aligned with strategic business goals.


Responsibilities

• Oversee multiple projects from initiation to completion, ensuring alignment with scope, timeline and budget.

• Create and maintain comprehensive project plans, schedules and resource allocations.

• Coordinate deliverables and dependencies across internal teams, vendors and stakeholders.

• Lead meetings independently, capturing business requirements and translating them for technical execution.

• Track and report project progress, risks and issues to stakeholders and senior management.

• Elicit and analyse business requirements through interviews, workshops and documentation.

• Convert business needs into detailed functional specifications and user stories.

• Collaborate with developers, solution architects and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Extensive experience in both project management and business analysis.

• Skilled at translating business needs into technical solutions and driving successful execution.

• Confident leading meetings and communicating requirements independently of technical team members.

• Demonstrated success in delivering SaaS or IT projects on time and within scope.

• Completion of CSA training for ServiceNow within 2 months is a big plus.

• Hands-on experience with product demos to enhance understanding and client engagement.

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info. 

ServiceNow Certified Technical Architect (CTA)
Employment: Part-Time Contract
Engagement: 2 days per week
Duration: Up to 6 months

 

Our client, a global tech company, are hiring a ServiceNow Certified Technical Architect (CTA) to provide architectural governance and improve platform quality, efficiency, and long-term health.

Responsibilities

• Enforce ServiceNow and CTA-aligned best practices across development and delivery.

• Improve development efficiency and deployment quality.

• Lead upgrade and patch strategy and execution.

• Identify, quantify, and prioritize technical debt.

• Define and oversee remediation plans to ensure platform scalability and maintainability.

• Apply automation and ServiceNow best practices to platform objects and processes.

Skillset

• ServiceNow CTA (mandatory).

• Proven experience with enterprise-scale ServiceNow architecture.

• Strong expertise in upgrades, release management, and technical debt remediation.

• Telco experience desirable, not essential.

ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate


Our client, an innovator in the automotive industry, are hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.


Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
• Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
• Conduct workshops, solution demos and technical deep dives with customer teams.
• Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
• Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
• Support testing cycles (UAT, SIT) and ensure successful deployment into production.

Skillset

• Provide knowledge transfer and technical documentation for internal teams.
• At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
• Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
• ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
• Strong understanding of ITIL processes and enterprise service management.
• Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
• Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
• Understanding of generative AI use cases and their implementation in enterprise workflows.
• Experience working with large, global or automotive sector customers is highly desirable.
• Excellent communication and problem-solving skills.

Interested? Apply via the link below or reach out to ailsa@alldus.com for more details. 
 

ITSM Technical Consultant (UI Builder & Source Control)
Location: Remote (within the EU)
Contract: Full-time, 5-week contract
Start Date: Immediate


Our client, a leading retail company, are hiring an ITSM Request Technical Consultant with strong experience configuring and enhancing IT Service Management request workflows and interfaces to join the team. The successful candidate will work with business and IT stakeholders in the retail sector to deliver streamlined, user-centric ITSM service request solutions. The role requires immediate availability and the ability to work remotely within the EU.


Responsibilities

• Design, configure and implement ITSM service request forms and workflows tailored to retail operations.

• Use UI Builder tools to create intuitive, efficient request interfaces for end users.

• Collaborate with process owners and stakeholders to gather requirements and convert them into technical designs.

• Troubleshoot and resolve issues related to form logic, workflows and integrations.

• Prepare documentation covering configurations, design decisions and environment changes.

• Support testing cycles including unit, functional and UAT.

• Utilize source control tools to manage configuration versions and deployment processes.

Skillset

• Proven experience as an ITSM Technical Consultant, ideally supporting retail or high-volume operational environments.

• Hands-on experience with UI builders for ITSM platforms.

• Strong understanding of ITSM processes and service request lifecycle.

• Ability to translate business requirements into clean, functional configurations.

• Source control experience (e.g. Git, Azure DevOps) is a plus.

• Familiarity with ITIL best practices.

• Excellent communication and remote collaboration skills.

• Ability to work independently with tight turnaround times.

Additional Information

This is a time-sensitive, full-time contract lasting 5 weeks, with an immediate start. Candidates must be based in the EU and able to work remotely throughout the engagement.

ServiceNow Integrations Specialist
Location: EU Remote
Contract: Part-Time


Our client, a leading retail organization, are hiring an experienced ServiceNow Integrations Specialist to join the team part-time on a remote basis. The successful candidate will be responsible to deliver custom integrations for a self-hosted (on-prem) ServiceNow instance.


Responsibilities

• Develop and maintain custom integrations using REST/SOAP APIs, IntegrationHub and JavaScript.
• Support on-premise ServiceNow configuration, performance and security.
• Troubleshoot and optimize data exchange between ServiceNow and external systems.
• Document and deliver clean, scalable integration solutions.

Skillset

• 5+ years’ experience with ServiceNow integrations (on-prem essential).
• Strong in API development, MID Server and Flow Designer.
• Excellent problem-solving and communication skills.
• Retail experience and ServiceNow certifications a plus.

ServiceNow Custom Integrations Specialist
Location: Remote in EU
Contract: 6 weeks Full-time
Start Date: Immediate


Our client, a global tech organization, are hiring a highly skilled ServiceNow Developer to join the team remotely. The successful candidate will design and build custom integrations linking applications like SuccessFactors with ServiceNow’s AI Search. The role focuses on creating and maintaining custom connectors and integration logic using ServiceNow APIs and scripting.


Responsibilities

• Develop and implement custom connectors between ServiceNow and external systems (SuccessFactors, LeanIX, Arix).

• Integrate data and workflows into the ServiceNow AI Search experience.

• Use IntegrationHub, REST/SOAP APIs and custom scripts to create reliable integrations.

• Document data mappings, workflows and technical designs.

• Troubleshoot and optimize integration performance.

• Ensure security, compliance and scalability of integrations.

Skillset

• 5+ years’ experience as a ServiceNow Developer with a focus on integrations.

• ServiceNow Certified Application Developer (CAD) or Implementation Specialist is a plus.

• Strong knowledge of REST/SOAP APIs, IntegrationHub, and JavaScript scripting in ServiceNow.

• Experience integrating SuccessFactors, LeanIX, or Arix (ideally all three).

• Understanding of authentication protocols (OAuth, SAML, API keys).

• Familiarity with AI Search or Now Assist is a plus.

• Experience in Agile/DevOps environments.

• Excellent problem-solving and documentation skills.

Technical Project Manager – ServiceNow Cloud Migration (Contract)
Location: Germany (Hybrid)
Duration: 9 months (January – September)
Languages: Fluent German
Start Date: January 2026


Our client, a global IT Services and Consulting company, is hiring an experienced Technical Project Manager / Programme Manager to join the team in Germany on a nine-month contract. Working on a large-scale transformation programme moving from a single-service provider model to a multi-service provider environment, the successful candidate will lead the on-premise to ServiceNow Cloud migration, from initial assessment and planning through to testing, pilot migration and final go-live.


Responsibilities

• Lead the ServiceNow on-prem to cloud migration project as overall Transition Manager / Programme Manager.

• Assess the current landscape (data, modules, and integrations) and plan a detailed, step-by-step migration roadmap.

• Oversee planning, testing and implementation phases, including a controlled pilot and final migration weekend.

• Manage all stakeholder relationships across the company, clients and ServiceNow (triangle management structure).

• Drive governance, quality assurance and risk management across all project stages.

• Ensure alignment with compliance and KRITIS (critical infrastructure) requirements.

• Deliver a stable, scalable and optimised ServiceNow cloud environment.

Skillset

• At least 10 years of experience managing complex IT transformation projects (in Triangular relationship)

• Minimum of 5 years in the role of Transition Manager / Technical Project Manager within the ServiceNow ecosystem.

• Proven track record delivering on-prem to ServiceNow Cloud migrations end-to-end.

• Strong technical understanding of ServiceNow instances, integrations, and infrastructure.

• Prior experience as a ServiceNow Technical Consultant or equivalent highly desirable.

• Knowledge of KRITIS-relevant environments and associated compliance frameworks.

• Project Management Certification (PMI, PRINCE2 Practitioner, PRINCE2 Agile, Scrum, or equivalent).

• Excellent communication and stakeholder management skills.

• Fluent in German (C2/native) and proficient in English.

Apply now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.