ITSM Technical Consultant (UI Builder & Source Control)
Location: Remote (within the EU)
Contract: Full-time, 5-week contract
Start Date: Immediate


Our client, a leading retail company, are hiring an ITSM Request Technical Consultant with strong experience configuring and enhancing IT Service Management request workflows and interfaces to join the team. The successful candidate will work with business and IT stakeholders in the retail sector to deliver streamlined, user-centric ITSM service request solutions. The role requires immediate availability and the ability to work remotely within the EU.


Responsibilities

• Design, configure and implement ITSM service request forms and workflows tailored to retail operations.

• Use UI Builder tools to create intuitive, efficient request interfaces for end users.

• Collaborate with process owners and stakeholders to gather requirements and convert them into technical designs.

• Troubleshoot and resolve issues related to form logic, workflows and integrations.

• Prepare documentation covering configurations, design decisions and environment changes.

• Support testing cycles including unit, functional and UAT.

• Utilize source control tools to manage configuration versions and deployment processes.

Skillset

• Proven experience as an ITSM Technical Consultant, ideally supporting retail or high-volume operational environments.

• Hands-on experience with UI builders for ITSM platforms.

• Strong understanding of ITSM processes and service request lifecycle.

• Ability to translate business requirements into clean, functional configurations.

• Source control experience (e.g. Git, Azure DevOps) is a plus.

• Familiarity with ITIL best practices.

• Excellent communication and remote collaboration skills.

• Ability to work independently with tight turnaround times.

Additional Information

This is a time-sensitive, full-time contract lasting 5 weeks, with an immediate start. Candidates must be based in the EU and able to work remotely throughout the engagement.

ServiceNow Custom Integrations Specialist
Location: Remote in EU
Contract: 6 weeks Full-time
Start Date: Immediate


Our client, a global tech organization, are hiring a highly skilled ServiceNow Developer to join the team remotely. The successful candidate will design and build custom integrations linking applications like SuccessFactors with ServiceNow’s AI Search. The role focuses on creating and maintaining custom connectors and integration logic using ServiceNow APIs and scripting.


Responsibilities

• Develop and implement custom connectors between ServiceNow and external systems (SuccessFactors, LeanIX, Arix).

• Integrate data and workflows into the ServiceNow AI Search experience.

• Use IntegrationHub, REST/SOAP APIs and custom scripts to create reliable integrations.

• Document data mappings, workflows and technical designs.

• Troubleshoot and optimize integration performance.

• Ensure security, compliance and scalability of integrations.

Skillset

• 5+ years’ experience as a ServiceNow Developer with a focus on integrations.

• ServiceNow Certified Application Developer (CAD) or Implementation Specialist is a plus.

• Strong knowledge of REST/SOAP APIs, IntegrationHub, and JavaScript scripting in ServiceNow.

• Experience integrating SuccessFactors, LeanIX, or Arix (ideally all three).

• Understanding of authentication protocols (OAuth, SAML, API keys).

• Familiarity with AI Search or Now Assist is a plus.

• Experience in Agile/DevOps environments.

• Excellent problem-solving and documentation skills.

ServiceNow Integrations Specialist
Location: EU Remote
Contract: Part-Time


Our client, a leading retail organization, are hiring an experienced ServiceNow Integrations Specialist to join the team part-time on a remote basis. The successful candidate will be responsible to deliver custom integrations for a self-hosted (on-prem) ServiceNow instance.


Responsibilities

• Develop and maintain custom integrations using REST/SOAP APIs, IntegrationHub and JavaScript.
• Support on-premise ServiceNow configuration, performance and security.
• Troubleshoot and optimize data exchange between ServiceNow and external systems.
• Document and deliver clean, scalable integration solutions.

Skillset

• 5+ years’ experience with ServiceNow integrations (on-prem essential).
• Strong in API development, MID Server and Flow Designer.
• Excellent problem-solving and communication skills.
• Retail experience and ServiceNow certifications a plus.

Technical Project Manager – ServiceNow Cloud Migration (Contract)
Location: Germany (Hybrid)
Duration: 9 months (January – September)
Languages: Fluent German
Start Date: January 2026


Our client, a global IT Services and Consulting company, is hiring an experienced Technical Project Manager / Programme Manager to join the team in Germany on a nine-month contract. Working on a large-scale transformation programme moving from a single-service provider model to a multi-service provider environment, the successful candidate will lead the on-premise to ServiceNow Cloud migration, from initial assessment and planning through to testing, pilot migration and final go-live.


Responsibilities

• Lead the ServiceNow on-prem to cloud migration project as overall Transition Manager / Programme Manager.

• Assess the current landscape (data, modules, and integrations) and plan a detailed, step-by-step migration roadmap.

• Oversee planning, testing and implementation phases, including a controlled pilot and final migration weekend.

• Manage all stakeholder relationships across the company, clients and ServiceNow (triangle management structure).

• Drive governance, quality assurance and risk management across all project stages.

• Ensure alignment with compliance and KRITIS (critical infrastructure) requirements.

• Deliver a stable, scalable and optimised ServiceNow cloud environment.

Skillset

• At least 10 years of experience managing complex IT transformation projects (in Triangular relationship)

• Minimum of 5 years in the role of Transition Manager / Technical Project Manager within the ServiceNow ecosystem.

• Proven track record delivering on-prem to ServiceNow Cloud migrations end-to-end.

• Strong technical understanding of ServiceNow instances, integrations, and infrastructure.

• Prior experience as a ServiceNow Technical Consultant or equivalent highly desirable.

• Knowledge of KRITIS-relevant environments and associated compliance frameworks.

• Project Management Certification (PMI, PRINCE2 Practitioner, PRINCE2 Agile, Scrum, or equivalent).

• Excellent communication and stakeholder management skills.

• Fluent in German (C2/native) and proficient in English.

Apply now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow AI Expert
Location: Remote (EU Citizens Only)
Contract Type: Full-Time, 4-Month Contract


Our client, a leading automotive company, are hiring a highly skilled ServiceNow AI Expert for a 4-month full-time contract. The role requires hands-on experience in multiple ServiceNow modules, including SPM, ITSM, ITOM, and HRSD, and the ability to deliver AI-driven solutions that optimize processes and improve efficiency.


Responsibilities

• Design, implement, and optimize AI-driven workflows within the ServiceNow platform.
• Apply AI and automation capabilities to enhance products (e.g. SPM, ITSM, ITOM, and HRSD processes).
• Collaborate with stakeholders to gather requirements and translate them into AI-enabled ServiceNow solutions.
• Develop predictive analytics, virtual agents and other intelligent solutions.
• Support integration with third-party applications and other enterprise systems.
• Provide guidance on AI adoption within the ServiceNow platform.

Skillset

• EU citizenship required.
• Proven hands-on experience with multiple ServiceNow modules (3 minimum): SPM, ITSM, ITOM, HRSD.
• Strong knowledge of ServiceNow AI, Virtual Agent, Predictive Intelligence and Automation capabilities.
• Experience implementing AI-driven solutions in a business environment.
• ServiceNow certifications in relevant modules and AI capabilities.
• Knowledge of integration frameworks and scripting within ServiceNow.
• Excellent problem-solving and communication skills.
• Ability to work remotely and collaborate effectively with a cross-functional team.

Interested? Apply now in the link below or reach out to ailsa@alldus.com for more details. 

Our client, a global tech organization, is hiring a ServiceNow UX & Portal Technical Consultant to join the team on a contract basis. The successful candidate will take a hands-on role in bridging design and delivery, as the company rolls out a ServiceNow portal and drives a UX research initiative to deliver a seamless end-user experience.


Responsibilities

• Evaluate ServiceNow portal mockups for technical feasibility and propose effective, practical solutions.

• Advise on modules like Content Delivery, Onboarding and others, ensuring minimal customisation.

• Support portal governance and provide clear, actionable guidance to design teams.

• Address ad-hoc requests by turning concepts into workable, implementable solutions.

Skillset

• Extensive hands-on experience with ServiceNow portals.

• Demonstrated expertise in assessing UX design feasibility and managing portal governance.

• Exceptional communication skills, capable of translating technical concepts for non-technical stakeholders.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.

ServiceNow HRSD Architect
Location: Germany / Europe (remote possible)
Start Date: November 1, 2025
Duration: 9 months
Language: English


Our client, a leading European enterprise is hiring an experienced ServiceNow HRSD Architect to support a major HR transformation initiative. The successful candidate will have extensive hands-on experience with ServiceNow HR Service Delivery (HRSD), including Pro and Enterprise versions, and a proven ability to lead agile teams in designing and delivering scalable HRSD solutions.


Responsibilities

• Lead the architectural design and roadmap for HRSD implementations.

• Plan, design, and deliver scalable ServiceNow HRSD solutions.

• Define user stories, requirements, and best practices.

• Guide and support agile delivery teams.

• Provide technical leadership on HRSD capabilities and integrations.

Skillset

• Minimum of 5 years’ experience with ServiceNow HRSD (Pro and Enterprise).

• Strong hands-on configuration and implementation skills.

• Proven experience leading agile teams and defining solution architecture.

• Excellent communication skills in English (German is a plus).

• Available to start November 1st for a 9-month engagement.

Freelance ServiceNow Technical Consultant (HAM / CMDB) – German-speaking
Start: Immediately
Duration: Until March 2026
Location: Remote (occasional on-site possible)
Workload: Full-time


We are hiring an experienced ServiceNow Technical Consultant to join a ServiceNow Partner, delivering a long-term Hardware Asset Management project for a leading pharmaceutical end customer.

Responsibilities

• Hands-on ServiceNow development within the HAM module.

• Full setup and configuration of the CMDB from scratch.

• Designing and implementing best-practice solutions for Hardware Asset Management.

• Providing technical consulting and guidance to the client team.

• Supporting integration and data quality activities across the platform.

Skillset

• Strong hands-on ServiceNow development experience.

• Proven track record with Hardware Asset Management (HAM) and CMDB implementations.

• Solid consulting and solution design skills.

• Fluent German (spoken & written) is essential.

• Experience in pharma / regulated industries is desirable.

What's On Offer

• Long-term freelance engagement until March 2026.

• Exciting opportunity to lead a greenfield HAM / CMDB implementation.

• Work with a trusted ServiceNow Partner and global pharma client.

• Competitive daily rate.
  
   

If this matches your experience and availability, please share your CV, rate and earliest start date. ailsa@alldus.com