Our client, a global IT consulting organization, are hiring a ServiceNow Architect - Employee Workflows to join the team in Berlin, Germany on a full-time or part-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.


Responsibilities

• Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.

• Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.

• Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.

• Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.

• Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.

• Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.

Skillset

• Professional fluency in German and English.

• Degree in Computer Science, Business Informatics or similar.

• Proven experience in ServiceNow architecture, consulting or technical leadership positions.

• Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.

• Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.

• Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.

• ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.

Benefits

• Flexible and hybrid working arrangements.

• Structured career development frameworks and leadership pathways.

• Access to extensive learning and certification resources.

• Comprehensive wellbeing and employee support programs.

• Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.

Contract steven@alldus.com or rhiannon@alldus.com for more details with your latest CV. 

Our client, a leading ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Business Analyst to join their newly established Centre of Excellence in Berlin. Leveraging your skills in HR Service Delivery (HRSD) and Customer Service Management (CSM), the successful candidate will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.


Responsibilities

• Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.
• Lead workshops and advise stakeholders on best-practice customer and employee service processes.
• Design end-to-end ServiceNow solutions, considering integrations, governance and platform standards.
• Identify and deliver AI-enabled use cases including intelligent automation, virtual agents and self-service capabilities.
• Support project delivery from discovery through to go-live, managing key stakeholder relationships throughout.
• Contribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.
• Help shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.

Skillset

• Fluent German and English.
• Proven experience as a ServiceNow Business Analyst or Consultant with a strong focus on CSM and HRSD.
• Strong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.
• Experience supporting sales and business development activities, including RFPs, bids, proposals, and client-facing presentations.
• ServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.
• Excellent communication, stakeholder management and workshop facilitation skills.