ITOM ServiceNow Consultant (German Speaking)
Location: Germany (Remote)
Contract: 6 months (extension highly likely)
Start Date: ASAP


Our client, an Elite ServiceNow Partner, is hiring an experienced ITOM ServiceNow Consultant to support a major project in Germany. The role involves implementing and optimising IT Operations Management processes and integrating ServiceNow solutions within a complex enterprise environment.


Responsibilities

• Lead the implementation and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping and Event Management.
• Design and deliver scalable ITOM solutions aligned with client requirements and best practices.
• Integrate ServiceNow ITOM with existing enterprise tools and systems.
• Collaborate with stakeholders to gather requirements, translate them into technical designs and ensure successful delivery.
• Act as a subject matter expert, advising on ITOM best practices and driving continuous improvement.

Skillset

• Proven expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Strong technical background with hands-on implementation experience.
• Fluent German and English communication skills.
• Ability to work with stakeholders and provide best practice guidance.

How to Apply
If you are an experienced ITOM ServiceNow Consultant with German language skills, please apply below or send your CV and availability to ailsa@alldus.com.

ServiceNow CMDB/Configuration Manager
Location: Remote (1 day per month onsite max in Frankfurt, Germany)
Duration: Long-term project
Industry: Pharmaceutical / Life Sciences
Language: German (Fluent) 


Our client, an elite ServiceNow partner, are hiring a German-speaking ServiceNow CMDB/ Configuration Manager to join their Frankfurt team remotely. The successful candidate will drive the design, governance and operation of the Configuration Management Database (CMDB) for a leading pharmaceutical customer. This role ensures CMDB quality, compliance and alignment with ITIL and pharma regulatory standards.


Responsibilities

• Lead CMDB strategy, governance and operations in ServiceNow.

• Ensure accuracy and integrity of configuration item (CI) data.

• Oversee discovery, service mapping and reconciliation processes.

• Align CMDB with ITSM processes (Incident, Change, Problem, Asset).

• Ensure compliance with GxP and audit readiness requirements.

• Provide reporting on CMDB health, KPIs, and compliance metrics.

• Act as SME for ServiceNow CMDB and guide stakeholders.

Skillset

• Strong ServiceNow CMDB expertise (Discovery, Service Mapping).

• Solid ITIL / Configuration Management background.

• Experience in regulated industries (pharma/life sciences).

• Knowledge of compliance frameworks (CSV, GxP, audit controls).

• Excellent stakeholder management and communication skills.

Apply Now or reach out to ailsa@alldus.com for more details.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader in semiconductors are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info. 

ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August


Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.


Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact ailsa@alldus.com for more info. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)


Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.


Responsibilities

• Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.

• Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.

• Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.

• Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).

• Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.

Skillset

• Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.

• Experience working with software asset data from distributed systems and large device inventories.

• Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.

• Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.

• Retail project experience is a strong plus.

Contact ailsa@alldus.com for more info. 

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information.