ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.

ServiceNow AI Expert
Location: Remote (EU Citizens Only)
Contract Type: Full-Time, 4-Month Contract


Our client, a leading automotive company, are hiring a highly skilled ServiceNow AI Expert for a 4-month full-time contract. The role requires hands-on experience in multiple ServiceNow modules, including SPM, ITSM, ITOM, and HRSD, and the ability to deliver AI-driven solutions that optimize processes and improve efficiency.


Responsibilities

• Design, implement, and optimize AI-driven workflows within the ServiceNow platform.
• Apply AI and automation capabilities to enhance products (e.g. SPM, ITSM, ITOM, and HRSD processes).
• Collaborate with stakeholders to gather requirements and translate them into AI-enabled ServiceNow solutions.
• Develop predictive analytics, virtual agents and other intelligent solutions.
• Support integration with third-party applications and other enterprise systems.
• Provide guidance on AI adoption within the ServiceNow platform.

Skillset

• EU citizenship required.
• Proven hands-on experience with multiple ServiceNow modules (3 minimum): SPM, ITSM, ITOM, HRSD.
• Strong knowledge of ServiceNow AI, Virtual Agent, Predictive Intelligence and Automation capabilities.
• Experience implementing AI-driven solutions in a business environment.
• ServiceNow certifications in relevant modules and AI capabilities.
• Knowledge of integration frameworks and scripting within ServiceNow.
• Excellent problem-solving and communication skills.
• Ability to work remotely and collaborate effectively with a cross-functional team.

Interested? Apply now in the link below or reach out to ailsa@alldus.com for more details. 

CSM ServiceNow Technical Architect – Retail
Location: Germany (Remote)
Contract: 3-Month Rolling Contract
Start Date: ASAP


Our client, a leading retail organization, hiring a ServiceNow Technical Architect with strong Customer Service Management (CSM) and retail industry experience to join their team. The successful candidate will lead the technical delivery of ServiceNow CSM solutions, driving improved customer engagement and optimized service operations across all retail channels.


Responsibilities

• Drive end-to-end delivery of ServiceNow CSM implementations, from initial design through to successful deployment.

• Translate complex business requirements into scalable, customer-centric technical solutions.

• Design and implement integrations between ServiceNow and key retail systems including POS, CRM, ERP and eCommerce platforms.

• Provide technical direction and governance, ensuring adherence to platform standards and best practices.

• Manage code reviews, release processes and technical documentation to maintain quality and consistency.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer.

• Hands-on expertise with Customer Service Management (CSM) modules.

• Proven background in the retail sector is essential.

• Hands-on experience with the Retail Service Management (RSM) module is a strong advantage.

• Strong technical proficiency in JavaScript, Glide, REST/SOAP APIs and IntegrationHub.

• ServiceNow CSA certification required; CSM certification is highly desirable.

• Excellent communication skills with the ability to engage and manage stakeholders effectively.

• Proficiency with the German language is a plus.

Our client, a global tech organization, is hiring a ServiceNow UX & Portal Technical Consultant to join the team on a contract basis. The successful candidate will take a hands-on role in bridging design and delivery, as the company rolls out a ServiceNow portal and drives a UX research initiative to deliver a seamless end-user experience.


Responsibilities

• Evaluate ServiceNow portal mockups for technical feasibility and propose effective, practical solutions.

• Advise on modules like Content Delivery, Onboarding and others, ensuring minimal customisation.

• Support portal governance and provide clear, actionable guidance to design teams.

• Address ad-hoc requests by turning concepts into workable, implementable solutions.

Skillset

• Extensive hands-on experience with ServiceNow portals.

• Demonstrated expertise in assessing UX design feasibility and managing portal governance.

• Exceptional communication skills, capable of translating technical concepts for non-technical stakeholders.

ServiceNow HRSD Architect
Location: Germany / Europe (remote possible)
Start Date: November 1, 2025
Duration: 9 months
Language: English


Our client, a leading European enterprise is hiring an experienced ServiceNow HRSD Architect to support a major HR transformation initiative. The successful candidate will have extensive hands-on experience with ServiceNow HR Service Delivery (HRSD), including Pro and Enterprise versions, and a proven ability to lead agile teams in designing and delivering scalable HRSD solutions.


Responsibilities

• Lead the architectural design and roadmap for HRSD implementations.

• Plan, design, and deliver scalable ServiceNow HRSD solutions.

• Define user stories, requirements, and best practices.

• Guide and support agile delivery teams.

• Provide technical leadership on HRSD capabilities and integrations.

Skillset

• Minimum of 5 years’ experience with ServiceNow HRSD (Pro and Enterprise).

• Strong hands-on configuration and implementation skills.

• Proven experience leading agile teams and defining solution architecture.

• Excellent communication skills in English (German is a plus).

• Available to start November 1st for a 9-month engagement.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

Freelance ServiceNow Technical Consultant (HAM / CMDB) – German-speaking
Start: Immediately
Duration: Until March 2026
Location: Remote (occasional on-site possible)
Workload: Full-time


We are hiring an experienced ServiceNow Technical Consultant to join a ServiceNow Partner, delivering a long-term Hardware Asset Management project for a leading pharmaceutical end customer.

Responsibilities

• Hands-on ServiceNow development within the HAM module.

• Full setup and configuration of the CMDB from scratch.

• Designing and implementing best-practice solutions for Hardware Asset Management.

• Providing technical consulting and guidance to the client team.

• Supporting integration and data quality activities across the platform.

Skillset

• Strong hands-on ServiceNow development experience.

• Proven track record with Hardware Asset Management (HAM) and CMDB implementations.

• Solid consulting and solution design skills.

• Fluent German (spoken & written) is essential.

• Experience in pharma / regulated industries is desirable.

What's On Offer

• Long-term freelance engagement until March 2026.

• Exciting opportunity to lead a greenfield HAM / CMDB implementation.

• Work with a trusted ServiceNow Partner and global pharma client.

• Competitive daily rate.
  
   

If this matches your experience and availability, please share your CV, rate and earliest start date. ailsa@alldus.com

ServiceNow Business Process Consultant (CMDB/CSDM)
Contract: 2 days per week until the end of 2025
Start Date: ASAP


Our client, an Elite ServiceNow Partner, are hiring an experienced Business Process Consultant to join the team on a part-time contract. The successful candidate will leverage their expertise in ServiceNow CMDB (Configuration Management Database) and CSDM (Common Service Data Model) to provide advisory and solution design services.


Responsibilities

 

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.
• Support teams in aligning IT and business services through effective configuration management.
   

Skillset

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.
• Ability to work independently and deliver strategic recommendations.

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details.