ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August


Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.


Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact ailsa@alldus.com for more info. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)


Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.


Responsibilities

• Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.

• Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.

• Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.

• Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).

• Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.

Skillset

• Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.

• Experience working with software asset data from distributed systems and large device inventories.

• Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.

• Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.

• Retail project experience is a strong plus.

Contact ailsa@alldus.com for more info. 

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information. 

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.

Our client, an exciting ServiceNow partner, is hiring a German-Speaking ServiceNow Consultant (FSM) for a 6 month freelance project.


Responsibilities

• Speak German to project teams & customers.

• Lead, develop and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advise, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• Minimum of 4 years of experience of ServiceNow development and implementation.

• At least four years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrated experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow 

Please get in touch ailsa@alldus.com.

Job Title: ServiceNow Business Process Consultant (CSM – Retail)
Location: EU - Remote
Duration: 6 months
Language Requirement: German-speaking preferred


Our client, a global IT organization, are hiring a ServiceNow Business Process Consultant (BPC) to join the team remotely on a six-month contract. With deep expertise in Customer Service Management (CSM) and exposure to Retail Service Management, the successful candidate will support a strategic project aimed at transforming Retail Task Management processes using the ServiceNow platform.


Responsibilities

• Analyze and map business requirements to ServiceNow CSM capabilities.
• Design, document and optimize end-to-end service processes, especially in the context of Retail Task Management.
• Collaborate with technical teams and stakeholders to translate business needs into scalable ServiceNow solutions.
• Guide clients through best practices in Retail Service Management and CSM configurations.
• Facilitate workshops, gather feedback and lead business process improvements.
• Ensure alignment with industry standards and ServiceNow CSM frameworks.

• Fluency in German.
• Proven experience as a Business Process Consultant working with ServiceNow CSM.
• Strong knowledge of Retail Task Management and Retail Service Management use cases.
• Ability to bridge the gap between business needs and technical implementation.
• Skilled in stakeholder engagement, requirement gathering and process documentation.
• Familiarity with ServiceNow’s Industry Frameworks and Service Model Foundation.
• Prior consulting experience in Retail or similar industry verticals is a bonus.
• ServiceNow certifications (e.g. Certified Implementation Specialist – CSM).
• Understanding of the ServiceNow platform’s broader capabilities (e.g. App Engine, Reporting).

Job Opportunity: ServiceNow Migration Specialist (Non-PROD Migration – On-Prem to Cloud)
Location: Remote
Contract Type: Freelance
Start Date: ASAP


Our client, a global tech organization, are hiring an experienced ServiceNow Migration Specialist to lead and support a non-production (non-PROD) environment migration from a Managed Service Provider (MSP)-hosted instance to the ServiceNow Cloud. This is a critical transitional project for our client and requires strong technical expertise and coordination skills.


Responsibilities

• Provision new non-PROD environment for client in ServiceNow Cloud.

• Set up sFTP server for data exchange (including access for Operations Services).

• Perform initial configuration setup for data upload.

• Provide team members with access to the new instance.

• Execute First Load and Final Load of data.

• Apply configuration changes, including: Locking out all users, Disabling integrations and Setting platform to read-only mode.

Skillset

• Proven experience with ServiceNow migrations, specifically from on-premise to cloud environments.

• Experience working with MSP-hosted ServiceNow environments.

• Ability to collaborate with customer stakeholders and database operations/support teams.

• Strong understanding of data transfer protocols, configuration best practices, and system provisioning.

• Excellent problem-solving skills and attention to detail.

• Strong communication and stakeholder management skills.

If you’re a motivated ServiceNow professional with migration experience and are ready to take on a high-impact project, we’d love to hear from you!

Job Title: ServiceNow Lead Developer (Contract)
Location: Remote (European Union)
Duration: 8 hours per week initially and can extend
Job Type: Contract


Our client, a global tech organization, are hiring an experienced ServiceNow Lead Developer to join their team for a contract position. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on UI/UX design, Service Portal, and Employee Centre. The successful candidate will also lead and host workshops, providing guidance to team members and stakeholders on best practices for the ServiceNow platform.


Responsibilities

• Lead the design, development and implementation of ServiceNow applications and modules, including Service Portal and Employee Centre.
• Collaborate with cross-functional teams to create engaging, user-friendly and effective interfaces for ServiceNow applications.
• Build and customize Service Portal widgets, themes and pages, ensuring they meet the needs of the business while maintaining a seamless user experience.
• Leverage ServiceNow’s Employee Centre to streamline employee interactions, creating intuitive and efficient solutions for various internal services.
• Host and lead workshops for internal teams and business stakeholders to share ServiceNow development knowledge, best practices and platform features.
• Work closely with business analysts, project managers, and other stakeholders to gather requirements, manage expectations and deliver solutions that align with organizational needs.
• Provide ongoing support for ServiceNow implementations, including troubleshooting and resolving technical issues, and ensuring smooth operations.
• Stay up to date with the latest trends and best practices in ServiceNow development, UI/UX, and service delivery, and suggest improvements to optimize workflows and user experience.

Skillset

• 5+ years of experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, and UI/UX design.
• Advanced knowledge of ServiceNow platform (Scripting, APIs, Service Portal widgets, and themes).
• Strong experience with UI/UX principles and design for web and mobile applications.
• Familiarity with ServiceNow’s Employee Center and its configuration.
• Proficient in HTML, CSS, JavaScript, and AngularJS.
• Experience with integrations and custom applications within ServiceNow.
• Demonstrated ability to lead workshops, training sessions, and knowledge-sharing activities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications are preferred.
• Strong troubleshooting skills and the ability to think critically to solve complex problems.