ServiceNow Technical Consultant – CSM

Frankfurt, Rheinland-Pfalz

ServiceNow - Consultant

Contract

Job Title: ServiceNow Technical Consultant (Contract)
Location: EU – Remote
Duration: 6 months
Language: German-speaking preferred

Our client, a global IT organization, are hiring a ServiceNow Technical Consultant to join the team on a six-month contract. The successful candidate will bring strong technical expertise across the ServiceNow platform, particularly in Customer Service Management (CSM), to support a high-impact Retail Service Management implementation.

Responsibilities

Deliver and configure solutions on the ServiceNow platform tailored to Retail Service Management needs.
Implement and customize CSM capabilities including case types, Service Model Foundation and industry frameworks.
Develop and enhance user interfaces using UI Builder and Mobile App Builder.
Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations and workflows.
Support integration with other systems and ensure alignment with industry best practices.
Participate in technical design reviews, testing and documentation.

Skillset

Proven experience as a ServiceNow Technical Consultant, ideally in contract or project-based roles.
Hands-on experience with Retail Service Management modules within ServiceNow.
Strong knowledge of Customer Service Management (CSM) including Case types, Service Model Foundation and Industry framework
Proficiency in UI Builder and Mobile App Builder on the ServiceNow platform.
Ability to work both independently and as part of a cross-functional team.
Experience working with ServiceNow Industry Solutions is a plus.
ServiceNow certifications related to CSM, App Engine, or industry-specific modules are an advantage.
Familiarity with agile project methodologies.
Excellent problem-solving and communication skills.