ServiceNow Presales Solution Consultant

London, Greater London

ServiceNow - Consultant

Permanent

Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience.

Responsibilities

As the ServiceNow Presales Solution Consultant, you will lead sales and business development initiatives, uncovering new opportunities for ServiceNow solutions.
Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs.
Partner with sales teams to define and present ServiceNow solutions to potential clients.
Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders.
Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration.
Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs.
Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs.

Skillset

Master’s or Bachelor’s degree in Information Technology or similar.
Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics.
Proficient in system integration, data migration, automation, scripting and ServiceNow customization.
Understanding of HR processes, employee engagement strategies and workflow design.
Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction.
Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation.
Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions.
Proven experience in driving adoption of new technology and training end-users for smooth transitions.
Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams.
Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).