ServiceNow Business Process Consultant

Colorado

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, an innovative IT solutions company, are hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance and promote employee well-being.

Responsibilities

Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events and Document Management.
Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges and operational workflows.
Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.
Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.
Develop comprehensive documentation, including process flows, use cases, user stories and test scenarios.
Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.
Coordinate with developers, QA testers and ServiceNow architects to ensure high-quality and timely delivery of solutions.
Track system performance, identify areas for improvement and recommend enhancements for ongoing optimization.
Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

Bachelor’s degree in Human Resources, Information Systems, Business Administration or similar.
Minimum of 3 years of experience in HR process consulting, ServiceNow implementation or HR systems analysis.
Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.
Hands-on experience of ServiceNow configuration, workflow design and form creation.
A solid grasp of HR operations and modern service delivery frameworks.
Exceptional communication skills with a proven ability to create clear, concise documentation.
Demonstrated experience operating within Agile/Scrum project environments.
ServiceNow Certified Implementation Specialist – HRSD certification is a plus.
Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.