ServiceNow Business Process Consultant

New York, New York

ServiceNow - Business Analyst / Process Consultant

Contract

Job Title: ServiceNow Business Process Consultant
Employment Type: Minimum 6-month contract
Location: Remote/Hybrid (USA-based)

Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join the team on a six-month contract. The successful candidate will design, implement and optimize ITAM and ITOM processes on the ServiceNow platform to enhance their IT infrastructure, operations and asset management strategies.

Responsibilities

Lead workshops to define, re-engineer and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement.
Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value.
Provide guidance on ITAM processes (e.g. SAM, HAM) and ITOM modules (e.g. Discovery, Service Mapping, Event Management).
Develop and maintain essential documentation such as process flow diagrams, gap analysis reports and project charters.
Oversee CMDB design and governance, ensuring accurate asset and service relationships.
Identify areas for process improvement, outlining solutions with associated benefits, risks and trade-offs.
Act as a functional lead during engagements, ensuring successful implementation of processes.
Mentor team members and provide training to clients on ServiceNow best practices.

Skillset

Proven experience with ServiceNow implementations for both ITAM (e.g. SAM Pro, HAM) and ITOM (e.g. Discovery, Service Mapping).
Strong knowledge of ITIL frameworks (certification preferred).
Ability to manage CMDB design, governance, and optimization.
Excellent communication skills for stakeholder collaboration.
CSA, CAD or CIS certifications desirable.