ServiceNow Engagement Manager

Virginia

ServiceNow - Engagement / Project Manager

Contract

Our client, a growing IT Consulting organization, are hiring a ServiceNow Engagement Manager to join the team remotely. The successful candidate will drive high-impact projects with cross-functional teams and executives, ensuring exceptional client experiences and successful delivery across all engagement phases.

Responsibilities

Lead cross-functional teams while managing high-impact projects with senior executives and key stakeholders.
Ensure an exceptional client experience across every stage of the engagement.
Deliver consistent and insightful updates to clients and internal leadership teams.
Manage all phases of project execution, effectively coordinating across complex team structures.
Lead strategic initiatives that influence the direction and success of engagements.
Clearly articulate the value and impact of the engagement to drive stakeholder alignment and enthusiasm.
Provide mentorship and guidance to internal teams and partners, promoting excellence in delivery.
Proactively identify challenges or misalignments and implement practical, results-driven solutions.

Skillset

At least 3 years of experience in customer engagement or project management roles.
Demonstrated success in implementing or supporting ServiceNow within enterprise environments.
Solid background in cross-functional project management, including planning, execution and stakeholder reporting.
Proven ability to lead strategic initiatives from concept through to successful delivery.
Proficient in interpreting data, metrics and KPIs to inform decisions and measure success.
Skilled in data analysis and critical thinking to evaluate options and guide decision-making.
Strong skills in communication, documentation and presenting to diverse audiences.