ServiceNow FSM Business Process Consultant

New York

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, a Fortune 500 company, is hiring a ServiceNow FSM Business Process Consultant to join the team remotely on a contract basis. The successful candidate will be instrumental in driving digital transformation and achieving business outcomes through the effective delivery of field service solutions on the ServiceNow platform.

Responsibilities

Collaborate directly with customers to understand their strategic goals and how the organization’s solutions can support them.
Lead workshops to define, re-engineer and optimize business processes for ServiceNow Field Service Management (FSM) implementations.
Analyze customer objectives and challenges to deliver targeted, high-impact recommendations.
Develop detailed documentation, including process designs, use cases and stakeholder roles.
Identify opportunities for process improvement and recommend data-driven solutions with clear benefits and risks.
Present insights and strategic recommendations aligned with business objectives and transformation goals.
Define and recommend KPIs and metrics to measure the impact of FSM solutions and drive continual service improvement.
Deliver transformation roadmaps to accelerate adoption and maturity of Enterprise Service Management.
Create and present tailored proposals incorporating ServiceNow products and services.
Collaborate with internal ServiceNow teams to share best practices and provide thought leadership.

Skillset

Demonstrated experience in business process consulting, with a focus on Field Service Management and/or the ServiceNow platform.
Skilled in facilitating workshops, producing clear documentation and engaging effectively with stakeholders at all levels.
Proven track record of translating complex business needs into practical, technology-driven solutions.
Customer-centric approach with a strong emphasis on delivering tangible, measurable outcomes.
Exceptional communication, teamwork and organizational abilities.
Comfortable navigating and adapting within a dynamic, fast-changing technology environment.