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Our client, a global tech organization, is hiring a ServiceNow Program Manager to join the team on a 12-month contract in California. The successful candidate will lead a key transformation program focused on CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) capabilities on the ServiceNow platform.
Responsibilities-
Lead and oversee the ServiceNow CRM and CPQ transformation program, ensuring successful delivery across all workstreams.
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Report to the VP of Strategic Business Initiatives, providing regular updates to executive leadership.
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Coordinate end-to-end program delivery across business stakeholders, vendors, third-party partners and technical teams.
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Develop and execute the CRM and CPQ program roadmap.
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Manage and coordinate the migration of selected capabilities from Salesforce to ServiceNow.
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Work closely with teams delivering ServiceNow implementation and support services.
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Ensure program delivery aligns with business objectives and overall platform strategy.
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Develop strategic roadmaps for future adoption and expansion of the ServiceNow platform.
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Define and support the strategic direction for CRM and CPQ initiatives.
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Establish and drive key business use cases for ServiceNow across the organization.
Skillset-
Extensive senior-level program or portfolio management experience in large-scale enterprise technology initiatives.
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Proven track record of leading ServiceNow platform programs or implementations.
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Deep knowledge of CRM and CPQ processes, tools and technologies.
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Experience with Salesforce migrations or transformation projects is highly desirable.
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Demonstrated ability to coordinate cross-functional teams, vendors and executive stakeholders effectively.
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Excellent communication skills, including experience presenting updates and reports to executive leadership.
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Our client, an Elite ServiceNow Partner, is hiring a ServiceNow Sales Director to join their team full-time in Virginia. The successful candidate will lead growth, retention and expansion across mid-to-large enterprise accounts, taking ownership of the sales strategy for their territory by cultivating long-term relationships and consistently achieving revenue targets.
Responsibilities-
Lead and mentor a high-performing Sales Executive team to drive business growth.
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Develop and execute regional sales strategy in partnership with Sales Operations.
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Plan territories, build relationships and identify high-value opportunities.
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Retain and expand the existing customer base with proactive engagement.
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Engage in C-level discussions to understand client needs and position the company as a trusted advisor.
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Collaborate with Consulting, Professional Services, Marketing, Partners and the ServiceNow executive team.
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Expand the organization’s presence in strategic accounts and influence client strategy with outcome-focused recommendations.
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Drive new client acquisition and overall revenue growth.
Skillset-
Minimum of 7 years of consultative sales experience in high-technology services, ideally within ServiceNow, ITSM/ITOM or Enterprise Management.
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Proven success selling to mid-to-large enterprises, consistently engaging with C-suite executives.
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Track record of $3M–$5M+ annual consulting revenue through new business and account expansion.
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Strong executive presence, business acumen and ability to design integrated, value-driven enterprise solutions.
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Expertise managing complex, full-lifecycle sales processes and delivering compelling business cases.
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Deep understanding of relevant enterprise verticals within your territory.
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Skilled in executive-level presentations, discussions and relationship-building.
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Proficient with CRM and pipeline management tools, preferably in Salesforce.
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Motivated, strategic and results-driven, with high integrity and a strong work ethic.
Benefits-
Salary: Max. $250k.
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Uncapped commission opportunities, offering significant earning potential.
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Our client, a ServiceNow-focused organization, is hiring a hands-on VP of Implementation & Support to join the team in Indianapolis, Indiana. The successful candidate will take a hands-on role in leading customer implementations while growing and optimizing the implementation and support organization, which will shape the customer experience, deliver exceptional results and drive enterprise growth.
Responsibilities-
Lead end-to-end customer implementations, from initial discovery through go-live and early operational stability.
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Build, mentor and manage the Implementation & Support team, promoting a culture of excellence and high performance.
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Develop and execute scalable implementation and support strategies that drive enterprise growth.
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Facilitate discovery sessions and translate business requirements into robust, scalable ServiceNow solutions.
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Architect and oversee complex ServiceNow implementations, including workflows, integrations, data migrations and customizations.
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Create and continuously refine delivery playbooks, methodologies, templates and processes to accelerate time-to-value.
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Act as the executive escalation point for implementation and support challenges, ensuring timely resolution and transparent customer communication.
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Collaborate closely with Product, Engineering, QA and Sales to ensure delivery readiness, smooth handoffs and continuous improvement.
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Stay up to date with ServiceNow platform capabilities and releases, incorporating new features and best practices into all delivery processes.
Skillset-
At least 10 years of experience in enterprise software implementation, consulting or technical delivery.
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Minimum of 5 years of hands-on experience implementing ServiceNow in enterprise environments.
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Demonstrated success in personally leading complex, high-impact implementations.
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Strong technical expertise across ServiceNow, including architecture, scripting, Flow Designer and Integration Hub.
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Proven experience with integrations, data migrations, and connecting enterprise systems.
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Exceptional discovery, planning, and customer-facing skills.
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Operationally minded, with a proactive approach to problem-solving, risk management, and continuous improvement.
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Experience working within Agile or iterative delivery models.
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ServiceNow certifications: CSA required; CIS and/or CAD highly desirable.
Benefits-
Salary: $175k – $200k DOE
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Comprehensive benefits package.
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