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Our client, a global technology leader, is hiring a ServiceNow Technical Product Manager to join their team in Virginia on a 6 month contract. The successful candidate will support Customer Journeys with a strong focus on execution, solutioning and delivery, while helping to accelerate planning and ensure seamless releases.
Responsibilities-
Deliver L1/L2 solutioning on the ServiceNow platform, supporting scalable and efficient implementations.
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Partner with architects and designers to refine requirements and assess technical feasibility.
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Convert PRDs into clear, structured user stories with defined acceptance criteria and UX considerations.
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Define end-to-end user experience requirements, including edge cases and interaction flows.
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Maintain a high-quality backlog, ensuring stories are prioritized, refined and ready for development.
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Track delivery progress and proactively engage with engineering teams to ensure timely execution.
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Develop low- to mid-fidelity prototypes using Figma and AI-assisted tools to accelerate design alignment.
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Translate business needs into wireframes and interactive mockups for rapid stakeholder feedback.
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Lead UAT activities, validating feature outcomes and ensuring readiness for release.
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Support post-go-live stabilization, including incident triage, tracking and performance reporting.
Skillset-
At least 4 years of experience as a Technical Product Manager or in a similar role within SaaS or enterprise platforms.
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Hands-on experience with ServiceNow, including the ability to solution complex requirements.
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Strong capability to translate PRDs into clear, actionable user stories, including end-to-end UX flows.
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Proficiency in Figma and/or AI-assisted design tools (e.g. Claude) for prototyping and mock-ups.
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Demonstrated expertise in backlog management and delivery tracking.
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Familiarity with Agile delivery tools such as Jira or ServiceNow Agile.
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Excellent communication skills, with the ability to distil complex concepts into clear insights.
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Experience supporting hypercare and post-release environments.
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Exposure to Customer Success workflows or ServiceNow CSP modules is a plus.
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Experience leveraging AI tools to rapidly prototype and iterate on features.
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Senior ServiceNow Technical Lead – SAM (Financial Services)
Location: France
Contract: Up to 5 years
Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.
Responsibilities- Lead workshops, guide stakeholders and shape platform design.
- Build solution components, oversee technical delivery and conduct peer reviews.
- Maintain HLD/architecture docs and write clear technical stories.
- Deliver demos and support UAT to capture feedback.
Skillset- ServiceNow SAM Implementation Specialist certified.
- Extensive hands-on experience with ITAM/SAM modules.
- Proven track record as a Technical Lead / Principal Consultant.
- Strong platform architecture, design and best-practice expertise.
- Skilled at workshops, demos, UAT support and high-quality story writing.
- Experience in financial services or regulated industries is a plus.
Please reach out to ailsa@alldus.com with your latest CV for more information. -
Location: France
Contract: Up to 5 years
Our client, an established IT Consulting firm, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in the financial services sector. The successful candidate will lead workshops, design solutions, build key components and ensure platform excellence end-to-end.
Responsibilities- Lead workshops, guide stakeholders and shape platform design.
- Build solution components, oversee technical delivery and conduct peer reviews.
- Maintain HLD/architecture docs and write clear technical stories.
- Deliver demos and support UAT to capture feedback.
Skillset- ServiceNow SAM Implementation Specialist certified.
- Extensive hands-on experience with ITAM/SAM modules.
- Proven track record as a Technical Lead / Principal Consultant.
- Strong platform architecture, design and best-practice expertise.
- Skilled at workshops, demos, UAT support and high-quality story writing.
- Experience in financial services or regulated industries is a bonus.
Please reach out to ailsa@alldus.com with your latest CV for more information. -
Our client, a leading IT Consulting organization, is hiring a ServiceNow Technical Architect to join their team in Maryland. The successful candidate will act as a subject matter expert across a range of internal and client-facing projects, delivering technical leadership and architectural guidance for the ServiceNow platform.
Responsibilities-
Serve as the Enterprise Architect across a range of technologies, with a primary focus on the ServiceNow platform.
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Perform code reviews to ensure solutions align with best practices and established platform standards.
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Provide technical guidance and architectural direction for ServiceNow implementations and platform enhancements.
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Act as a subject matter expert for both the company’s clients and the internal ServiceNow development team.
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Produce high-level estimates and work breakdown structures to support ServiceNow project planning and delivery.
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Work closely with the development team to present and demonstrate potential technical solutions where required.
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Identify opportunities to enhance, optimize and streamline the overall ServiceNow platform.
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Offer advice and oversight on platform security, ensuring strong governance and best-practice security standards are maintained.
Skillset-
U.S. Citizenship is required.
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Bachelor’s degree in Computer Science or a related field.
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At least 5 years of experience developing on the ServiceNow platform, ideally within medium to large enterprise environments.
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Minimum of 7 years of application development experience, including working with SDLC methodologies and Agile/Scrum frameworks.
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Certifications in ITIL Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist.
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Strong background in developing scalable custom applications and solutions.
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Experience with JavaScript and open-source technologies.
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Comprehensive knowledge of technical implementations across multiple ServiceNow modules.
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Solid understanding of networking principles and infrastructure best practices.
- Demonstrated ability to lead and collaborate within a team, providing technical guidance and mentorship where needed.
Benefits- Salary: Circa. $200k
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ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract
Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.
Responsibilities-
Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.
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Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.
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Develop detailed process maps, documentation and functional specifications.
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Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.
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Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.
Skillset-
Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.
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ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.
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Strong understanding of field service lifecycle workflows and industry best practices.
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Excellent analytical, documentation and stakeholder engagement skills.
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Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
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Our client, a ServiceNow-focused organization, is hiring a hands-on VP of Implementation & Support to join the team in Indianapolis, Indiana. The successful candidate will take a hands-on role in leading customer implementations while growing and optimizing the implementation and support organization, which will shape the customer experience, deliver exceptional results and drive enterprise growth.
Responsibilities-
Lead end-to-end customer implementations, from initial discovery through go-live and early operational stability.
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Build, mentor and manage the Implementation & Support team, promoting a culture of excellence and high performance.
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Develop and execute scalable implementation and support strategies that drive enterprise growth.
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Facilitate discovery sessions and translate business requirements into robust, scalable ServiceNow solutions.
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Architect and oversee complex ServiceNow implementations, including workflows, integrations, data migrations and customizations.
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Create and continuously refine delivery playbooks, methodologies, templates and processes to accelerate time-to-value.
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Act as the executive escalation point for implementation and support challenges, ensuring timely resolution and transparent customer communication.
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Collaborate closely with Product, Engineering, QA and Sales to ensure delivery readiness, smooth handoffs and continuous improvement.
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Stay up to date with ServiceNow platform capabilities and releases, incorporating new features and best practices into all delivery processes.
Skillset-
At least 10 years of experience in enterprise software implementation, consulting or technical delivery.
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Minimum of 5 years of hands-on experience implementing ServiceNow in enterprise environments.
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Demonstrated success in personally leading complex, high-impact implementations.
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Strong technical expertise across ServiceNow, including architecture, scripting, Flow Designer and Integration Hub.
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Proven experience with integrations, data migrations, and connecting enterprise systems.
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Exceptional discovery, planning, and customer-facing skills.
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Operationally minded, with a proactive approach to problem-solving, risk management, and continuous improvement.
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Experience working within Agile or iterative delivery models.
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ServiceNow certifications: CSA required; CIS and/or CAD highly desirable.
Benefits-
Salary: $175k – $200k DOE
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Comprehensive benefits package.
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ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026
Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider’s OSS (Operations Support Systems) landscape.
Responsibilities-
Own and evolve the ServiceNow platform roadmap and target architecture.
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Define and enforce platform architecture, development and integration standards.
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Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.
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Manage releases, environments and CI/CD pipelines.
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Ensure platform governance, security, performance and operational stability.
Skillset-
Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.
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Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).
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Telecommunications / OSS experience.
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Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.
Interested? Apply via the link below or contact ailsa@alldus.com for more details. -
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Our client, an established IT Services & Consulting organization, is hiring an experienced Solutions Architect with skills in ServiceNow CSM (Customer Service Management) to join the team in New York. The successful candidate will provide architectural leadership across ServiceNow implementations, mentor technical teams and help drive successful customer outcomes through best-practice design and delivery.
Responsibilities-
Own the architectural vision and technical delivery for large-scale ServiceNow implementations from concept through to completion.
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Establish, govern and evolve solution architectures that align with customer needs, industry best practices and organizational standards.
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Architect, build and oversee integrations between ServiceNow and a wide range of third-party systems.
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Serve as a trusted technical authority for customers, providing guidance on complex design decisions and enabling successful platform adoption.
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Plan and lead technical workshops, architecture reviews and customer-facing presentations.
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Provide technical leadership and mentoring to junior and mid-level team members.
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Review and assure solution designs, configurations, and code to ensure high standards of quality, performance, and security.
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Drive continuous improvement across delivery approaches, architectural standards, and reusable technical assets.
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Support and influence product development initiatives through architectural leadership and innovation across the ServiceNow platform.
Skillset-
Demonstrated experience leading the architectural design and technical development of large-scale enterprise solutions, preferably within a ServiceNow environment.
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At least two Certified Implementation Specialist certifications or similar.
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Proven capability in designing, building and delivering integrations between ServiceNow and third-party applications.
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A strong track record of advising customers through complex technical challenges and enabling successful platform adoption.
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Experience delivering customer-facing workshops, technical deep dives, and formal presentations.
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In-depth knowledge of the ServiceNow platform and its core product offerings.
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Excellent analytical, leadership, and communication skills, with the ability to influence both technical and non-technical stakeholders.
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Ability to design, document, and support complex solution architectures and system integrations.
Benefits-
Salary: $180k - $200k DOE
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Strong benefits package.
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Our client, an established IT Services & Consulting organization, is hiring an experienced Solutions Architect with expertise in ITOM (IT Operations Management) to join the team in New York. The successful candidate will lead the architectural design and technical delivery of large-scale ServiceNow implementations, from shaping their platform strategy, designing complex integrations, and guiding customers through technical decision-making and product adoption.
Responsibilities-
Lead the architectural design and delivery of complex, enterprise-scale ServiceNow solutions.
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Design, implement and maintain integrations between ServiceNow and third-party systems.
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Act as a trusted technical advisor, providing expert guidance on complex challenges and platform adoption.
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Plan, facilitate and lead technical workshops and customer-facing presentations.
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Produce and maintain high-quality technical designs and architectural documentation.
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Mentor and develop junior team members, supporting both technical capability and professional growth.
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Champion industry best practices, delivery methodologies and ServiceNow platform standards.
Skillset-
Proven experience leading architectural design and development for large-scale initiatives, preferably within a ServiceNow environment.
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A minimum of two Certified Implementation Specialist certifications or similar.
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Proven capability in designing and delivering integrations between ServiceNow and external systems.
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Strong track record of guiding customers through complex technical discussions and platform adoption.
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Experience delivering workshops, presentations and technical sessions for a range of stakeholders.
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In-depth knowledge of the ServiceNow platform and its core solutions.
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Ability to design, document, and maintain complex technical architectures and integrations.
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Demonstrated experience mentoring and developing junior team members.
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Excellent analytical, leadership and communication skills.
Benefits-
Salary: $180k - $200k DOE
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Strong benefits package.
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ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months
Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.
Responsibilities-
Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.
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Provide technical and functional guidance across CSM and SOM modules.
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Translate business and process requirements into scalable ServiceNow configurations.
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Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
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Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.
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Collaborate with business stakeholders, product owners, and technical teams across Europe.
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Support solution design decisions and ensure alignment with enterprise architecture.
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Contribute to documentation, knowledge transfer and solution handover.
Skillset-
Senior-level experience as a ServiceNow Consultant.
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ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.
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Strong hands-on experience with Customer Service Management (CSM).
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Proven experience with Sales and Order Management (SOM).
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Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.
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Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
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Ability to translate business requirements into technical solutions.
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Experience working in distributed / remote teams.
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Strong communication and stakeholder management skills.
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Experience in telecom, utilities or complex service-provider environments is a bonus.
Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further. -
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
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ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.
Responsibilities- Lead architecture and solution design for ServiceNow CSM projects.
- Define technical standards, best practices, and governance models.
- Provide guidance to consultants and technical teams.
- Ensure solutions are scalable, secure, and aligned with client requirements.
- Act as a subject matter expert for ServiceNow CSM capabilities.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Extensive experience in ServiceNow CSM architecture and solution design.
- Proven track record leading complex ServiceNow implementations.
- Strong leadership and communication skills.
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ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract
Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.
Responsibilities-
Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.
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Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)
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Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.
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Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)
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Ensure adherence to ServiceNow development standards, security policies and governance processes.
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Conduct unit testing, UAT support and deploy solutions through established SDLC processes.
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Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.
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Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.
Skillset-
At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).
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Strong knowledge of ServiceNow platform architecture, scripting and configuration.
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Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.
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Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.
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Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).
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Solid understanding of HR processes and data structures.
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Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).
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Excellent communication and collaboration skills with a remote, distributed team.
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ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.
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Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.
Responsibilities-
Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.
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Provide advisory guidance to clients on best practices and AI integration strategies.
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Collaborate with business and technical teams to translate requirements into effective solutions.
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Conduct technical workshops, proofs-of-concept and solution demonstrations.
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Ensure delivered solutions meet performance, security and compliance standards.
Skillset-
Proven experience with ServiceNow development and AI/NowAssist modules.
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Strong understanding of ServiceNow architecture, scripting, and integrations.
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Ability to engage with stakeholders at all levels in both technical and consultative capacities.
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Excellent problem-solving and communication skills.
Contact ailsa@alldus.com with your latest CV for more info. -
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ServiceNow Certified Technical Architect (CTA)
Employment: Part-Time Contract
Engagement: 2 days per week
Duration: Up to 6 months
Our client, a global tech company, are hiring a ServiceNow Certified Technical Architect (CTA) to provide architectural governance and improve platform quality, efficiency, and long-term health.
Responsibilities-
Enforce ServiceNow and CTA-aligned best practices across development and delivery.
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Improve development efficiency and deployment quality.
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Lead upgrade and patch strategy and execution.
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Identify, quantify, and prioritize technical debt.
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Define and oversee remediation plans to ensure platform scalability and maintainability.
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Apply automation and ServiceNow best practices to platform objects and processes.
Skillset-
ServiceNow CTA (mandatory).
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Proven experience with enterprise-scale ServiceNow architecture.
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Strong expertise in upgrades, release management, and technical debt remediation.
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Telco experience desirable, not essential.
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