ServiceNow Platform Architect Jobs

• Architect and develop ServiceNow SPM solutions (Demand, Project, Portfolio, and Resource Management).Provide strategic guidance on platform best practices and integrations.
• Collaborate with stakeholders to align solutions with business objectives.
• Ensure security, compliance, and scalability of ServiceNow implementations.

• 5+ years of experience with ServiceNow SPM (formerly ITBM).
• Strong understanding of Project and Portfolio Management (PPM).
• Experience with Agile/SAFe methodologies.
• ServiceNow certifications preferred.
• US Citizen with Active Secret Clearance required.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a Digital Transformation Consulting organization, is hiring a Senior ServiceNow Developer/Architect with skills in Customer Service Management (CSM) to join their team on a contract basis. The successful candidate will take the lead in designing, developing and delivering cutting-edge ServiceNow CSM solutions that improve customer experience, streamline service delivery and boost operational performance.


Responsibilities

• Lead the architecture and technical strategy for ServiceNow CSM implementations.

• Design end-to-end CSM solutions aligned with enterprise standards and business objectives.

• Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.

• Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.

• Provide mentorship and technical leadership to junior developers and cross-functional teams.

• Enforce coding standards, best practices and quality assurance measures.

• Collaborate with stakeholders to translate business requirements into scalable solutions.

• Perform upgrades, patches, performance tuning and routine platform health checks.

• Ensure adherence to security best practices and maintain robust access controls.

Skillset

• Bachelor’s degree in Computer Science, Information Systems or similar.

• At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).

• ServiceNow Certified Technical Architect (CTA) certification is highly desirable.

• Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.

• Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.

• In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.

• Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.

• Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.

• Experience working within Agile and Scrum development methodologies.

ServiceNow CSM Architect 
Location: Remote, USA
Type: Contract


Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.


Responsibilities

• Architect and lead the implementation of ServiceNow CSM solutions.

• Collaborate with stakeholders to gather and analyze requirements.

• Design scalable, performance-optimized CSM configurations.

• Guide development teams through build and deployment.

• Ensure alignment with industry best practices and ServiceNow standards.

• Provide technical leadership and strategic guidance on platform capabilities.

Skillset

• Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).

• Certified Implementation Specialist (CIS) – CSM is required.

• Strong understanding of ServiceNow architecture and data models.

• Hands-on experience with integrations, workflows, and CSM-specific modules.

• Excellent communication and leadership skills.

• Must be authorized to work in the USA and based within the country.

Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Business Analyst with expertise in Customer Service Management (CSM) to join their team on a contract basis in New York. The successful candidate will serve as a vital link between business stakeholders and technical teams, gathering and translating business requirements into effective, scalable solutions within the ServiceNow CSM platform.


Responsibilities

• Engage with stakeholders, product owners and end-users to collect, document and confirm requirements related to ServiceNow CSM.

• Facilitate interviews, workshops and process evaluations to gain insight into workflows and pinpoint opportunities for improvement.

• Convert business needs into well-defined user stories, functional specifications and acceptance criteria.

• Collaborate with developers and architects to design and validate ServiceNow CSM solutions, including Case Management, Customer Portal, Playbooks and Virtual Agent.

• Assist in user acceptance testing by creating test scenarios and cases, and coordinating testing sessions.

• Evaluate and enhance customer service workflows to boost efficiency and performance.

• Identify and recommend automation and integration opportunities within ServiceNow to streamline operations.

• Serve as a communication bridge between business users and development teams, ensuring transparency and alignment.

• Maintain comprehensive documentation such as process flows, use cases and system configurations, adhering to governance standards and best practices.

Skillset

• Bachelor’s degree in Business Administration, Information Systems or similar.

• At least 3 years of experience as a Business Analyst, including a minimum of 2 years focused on ServiceNow projects.

• Demonstrated hands-on expertise with ServiceNow Customer Service Management (CSM).

• Solid knowledge of ITIL principles, customer support processes and enterprise service delivery frameworks.

• In-depth familiarity with key ServiceNow CSM functionalities such as Case Management, Agent Workspace, Customer Portal and Knowledge Management.

• Skilled in developing user stories, acceptance criteria and detailed process documentation.

• Experience working within Agile/Scrum methodologies, using tools like Jira or Azure DevOps.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CSM, and/or Certified Business Analyst Professional (CBAP) are a bonus.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.


Responsibilities

• Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.

• Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.

• Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.

• Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.

• Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.

• Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.

Skillset

• Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.

• In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.

• Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).

• Certified Implementation Specialist (CIS) certifications are a big plus.

• Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.

• Proven ability to work effectively within Agile development teams.

• Strong communication skills with ability of engaging technical and non-technical audiences.

ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP


Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.


Responsibilities

• Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.

• Recommend optimal, scalable solutions aligned with platform and industry best practices.

• Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.

• Collaborate closely with product owners and stakeholders to shape and manage the product backlog.

• Define and estimate user stories, as well as support sprint planning and defect resolution

• Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.

• Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance

• Support internal delivery teams, mentoring junior consultants and developers where needed.

Skillset

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.

• ServiceNow Risk Certifications are essential.

• Proven experience in Solution Architecture and Agile delivery.

• Strong client-facing communication and stakeholder engagement skills.

• Comfortable advising and working at senior levels within financial institutions.

• Ability to work independently and lead both client interactions and delivery direction.

• Based in Germany, with ability to travel to Zurich once per month (fully expensed).

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

• Develop and customize solutions within the ServiceNow platform.
• Collaborate with the Solution Architect on design and implementation.
• Work across key ITSM modules such as Incident, Problem, CMDB.
• Integrate with external systems using APIs.
• Ensure adherence to platform best practices and client security standards.

• Proven experience as a Senior ServiceNow Developer.
• Strong knowledge of ITSM modules: Incident, Problem, CMDB.
• Understanding of ServiceNow APIs and integration approaches.
• Experience working in regulated environments (banking/finance preferred).
• Comfortable working remotely within Switzerland.

• Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
• Initial IT setup must be done onsite in Zurich.
• Flexible working arrangement, with an average of 60% allocation.

Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.


Responsibilities

• Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.

• Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.

• Deliver technical expertise in scripting, system integrations and overall platform architecture.

• Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.

• Support user acceptance testing (UAT), deployment activities, documentation and training sessions.

• Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.

Skillset

• At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.

• Mandatory CIS-Risk and Compliance (CIS-R&C) certification.

• Possession of further ServiceNow certifications is a plus.

• Proven track record of delivering at least one complete end-to-end IRM implementation.

• In-depth understanding of industry risk frameworks and compliance standards.

• Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.

• Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.

• Strong communication skills with the ability to engage and manage stakeholders effectively.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Our client, a global IT Consulting organization, is hiring a ServiceNow CSM Architect to join the team on a contract basis in San Jose, CA. The successful candidate will lead the design, architecture and implementation of ServiceNow Customer Service Management (CSM) solutions, ensuring the platform aligns with organizational objectives and delivers outstanding customer experiences.


Responsibilities

• Design and architect scalable, efficient and maintainable ServiceNow CSM solutions.

• Lead workshops and collaborate with stakeholders to gather and analyze business requirements.

• Develop and review solution designs, workflows and integrations within ServiceNow CSM.

• Provide technical leadership and guidance to development teams during implementation.

• Ensure best practices and compliance with ServiceNow architecture and platform standards.

• Drive continuous improvement initiatives and recommend enhancements for CSM processes.

• Support testing, deployment and post-production support activities.

• Stay updated with the latest ServiceNow CSM features and industry trends.

Skillset

• Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.

• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS–CSM) certification is mandatory.

• Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations and automation.

• Experience designing and implementing complex workflows, business rules and customizations.

• Strong knowledge of ServiceNow best practices and platform capabilities.

• Excellent communication and stakeholder management skills.

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.