ServiceNow AI Ops Developer Jobs

ServiceNow Developer - SecOps / Vulnerability Response
Location: Remote (US only, must be based on US soil)
Employment Type: 6-Month Contract


Our client, a leading US consultancy, are hiring an experienced ServiceNow Developer with strong expertise in Security Operations and Vulnerability Response. This is a hands-on role focused on developing, enhancing and integrating ServiceNow SecOps capabilities to strengthen enterprise security and vulnerability management processes.


Responsibilities

• Design, configure and develop ServiceNow SecOps and Vulnerability Response modules to meet business and security requirements.

• Collaborate with security, infrastructure and ServiceNow platform teams to implement automation and orchestration workflows.

• Integrate ServiceNow with third-party vulnerability scanning and SIEM tools (e.g. Qualys, Tenable, Splunk).

• Develop and maintain custom scripts, business rules and Flow Designer automations.

• Troubleshoot and resolve technical issues related to SecOps modules and integrations.

• Create and maintain technical documentation to support ongoing maintenance and future enhancements.

Skillset

• At least 5 years of ServiceNow development experience, including 3+ years focused on SecOps and Vulnerability Response.

• Strong understanding of security operations workflows, incident response and vulnerability lifecycle management.

• Hands-on experience with integrations using REST/SOAP APIs and MID Servers.

• Proficiency in JavaScript, Glide API and ServiceNow configuration best practices.

• ServiceNow certifications, including CIS-SecOps or Vulnerability Response.

Eligibility: Must be U.S. citizen or a Green Card holder. No third parties.

ServiceNow Custom Integrations Specialist
Location: Remote in EU
Contract: 6 weeks Full-time
Start Date: Immediate


Our client, a global tech organization, are hiring a highly skilled ServiceNow Developer to join the team remotely. The successful candidate will design and build custom integrations linking applications like SuccessFactors with ServiceNow’s AI Search. The role focuses on creating and maintaining custom connectors and integration logic using ServiceNow APIs and scripting.


Responsibilities

• Develop and implement custom connectors between ServiceNow and external systems (SuccessFactors, LeanIX, Arix).

• Integrate data and workflows into the ServiceNow AI Search experience.

• Use IntegrationHub, REST/SOAP APIs and custom scripts to create reliable integrations.

• Document data mappings, workflows and technical designs.

• Troubleshoot and optimize integration performance.

• Ensure security, compliance and scalability of integrations.

Skillset

• 5+ years’ experience as a ServiceNow Developer with a focus on integrations.

• ServiceNow Certified Application Developer (CAD) or Implementation Specialist is a plus.

• Strong knowledge of REST/SOAP APIs, IntegrationHub, and JavaScript scripting in ServiceNow.

• Experience integrating SuccessFactors, LeanIX, or Arix (ideally all three).

• Understanding of authentication protocols (OAuth, SAML, API keys).

• Familiarity with AI Search or Now Assist is a plus.

• Experience in Agile/DevOps environments.

• Excellent problem-solving and documentation skills.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.