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ServiceNow CMDB Architect
Location: Remote (Canada)
Duration: 6-Month Contract (Potential Extension)
Our client, an established IT services company, is hiring a ServiceNow CMDB Architect to join their team remotely on an initial six-month contract. The successful candidate will lead the design, architecture and governance of a complex enterprise ServiceNow environment, while also developing scalable cross-platform solutions and ensuring seamless integration with wider enterprise systems.
Responsibilities- Define and maintain the ServiceNow platform architecture, technical strategy and long-term roadmap.
- Design scalable, secure and sustainable ServiceNow solutions that align with business goals and operational requirements.
- Drive architectural decisions across ServiceNow modules, integrations and enterprise technology ecosystems.
- Partner with business stakeholders, technical teams and senior leadership to translate business needs into effective architectural solutions.
- Provide technical governance and leadership across platform development, integrations, enhancements and upgrades.
- Establish and promote best practices for platform configuration, development, security, performance and lifecycle management.
- Review solution designs, configurations and code to ensure compliance with architectural standards and quality guidelines.
- Architect and oversee integrations with enterprise applications, cloud services, identity platforms and third-party systems.
- Support ServiceNow transformation, platform optimization and continuous improvement initiatives.
- Mentor ServiceNow developers and technical consultants, promoting architectural excellence and best practices.
Skillset- Minimum of 8 years of ServiceNow platform experience, including at least 3 years in a ServiceNow Architecture role.
- Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications required.
- Proven experience designing and architecting large-scale enterprise ServiceNow implementations.
- Strong expertise across multiple ServiceNow modules, platform capabilities and enterprise workflows.
- Extensive experience with CMDB architecture, ServiceNow data models and configuration management best practices.
- Hands-on experience designing ServiceNow integrations using IntegrationHub, REST/SOAP APIs, MID Server and enterprise integration patterns.
- Experience architecting cross-platform solutions integrating ServiceNow with cloud platforms, infrastructure, ERP, HR and identity management systems.
- Strong knowledge of ServiceNow development practices, including JavaScript, Flow Designer, scripting and platform configuration.
- Experience leading technical architecture workshops, establishing platform governance and driving ServiceNow best practices.
- Excellent stakeholder management and communication skills, with experience working across technical teams, business users and senior leadership.
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Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract
Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms.
Responsibilities-
Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.
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Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.
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Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.
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Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.
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Partner with technical teams to ensure successful implementation and integration of HRSD solutions.
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Develop and maintain process documentation, SOPs and training materials.
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Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.
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Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.
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Provide mentorship and guidance to junior consultants and project team members.
Skillset-
U.S. Citizenship required.
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Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.
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5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.
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At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.
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Proven expertise in HR process design, optimization and transformation.
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Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.
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Excellent communication, facilitation and stakeholder management skills.
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Demonstrated ability to work independently in a remote, distributed environment.
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ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.
Benefits-
100% Remote Work (U.S. only)
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Competitive compensation
This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States. -
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Our client, a leading insurance organization, is hiring a Senior ServiceNow Technical Consultant to join the team. The successful candidate will play a key role in advancing their enterprise risk technology landscape, taking responsibility for shaping and evolving the Integrated Risk Management (IRM) ecosystem while delivering, maintaining and enhancing risk management applications on ServiceNow.
Responsibilities-
Lead day-to-day technical support for IRM, BCM and TPRM applications in production.
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Maintain and optimize platform configurations, including forms, lists, workspaces, notifications and ACLs.
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Monitor integrations, scheduled jobs and data quality processes to ensure platform stability.
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Provide Level 2 support for incidents and problem management.
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Translate business requirements into scalable technical designs aligned with out-of-the-box best practices.
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Deliver key enhancements across IRM, BCM and TPRM, including workflows, approvals and user experiences.
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Develop and maintain core platform components such as Flow Designer logic, business rules and scripts.
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Strengthen and manage integrations with internal and external systems using APIs and Integration Hub.
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Support platform upgrades and drive adoption of new ServiceNow capabilities.
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Mentor junior engineers and contribute to best practices, standards and continuous improvement.
Skillset-
Minimum 10 years of experience working with enterprise SaaS platforms.
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At least 5 years of hands-on experience in ServiceNow development or advanced administration.
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Strong knowledge of the ServiceNow platform, including tables, relationships, ACLs, Flow Designer, UI policies and JavaScript.
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Experience working with IRM, BCM, TPRM or other non-ITSM modules.
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Demonstrated ability to translate new platform features into tangible business value.
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Experience designing and building reports and dashboards.
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Excellent stakeholder engagement and communication skills.
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Solid understanding of data governance, system performance and security principles.
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Proven experience leading troubleshooting efforts and platform improvement initiatives.
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A strong focus on automation, simplification and continuous improvement.
Benefits-
Salary: $170k - $190k
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15% annual bonus.
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Hybrid working in New York, New Jersey, Connecticut or Pennsylvania.
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