Senior ServiceNow Technical Consultant Jobs

ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor’s or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow Consultant to join the team on a contract basis in Bayern, Germany. The successful candidate will be instrumental in delivering the company’s Native ServiceNow SaaS solutions, working closely with stakeholders, cross-functional teams and senior management to ensure projects are executed smoothly and aligned with strategic business goals.


Responsibilities

• Oversee multiple projects from initiation to completion, ensuring alignment with scope, timeline and budget.

• Create and maintain comprehensive project plans, schedules and resource allocations.

• Coordinate deliverables and dependencies across internal teams, vendors and stakeholders.

• Lead meetings independently, capturing business requirements and translating them for technical execution.

• Track and report project progress, risks and issues to stakeholders and senior management.

• Elicit and analyse business requirements through interviews, workshops and documentation.

• Convert business needs into detailed functional specifications and user stories.

• Collaborate with developers, solution architects and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Extensive experience in both project management and business analysis.

• Skilled at translating business needs into technical solutions and driving successful execution.

• Confident leading meetings and communicating requirements independently of technical team members.

• Demonstrated success in delivering SaaS or IT projects on time and within scope.

• Completion of CSA training for ServiceNow within 2 months is a big plus.

• Hands-on experience with product demos to enhance understanding and client engagement.

Lead Functional Consultant – ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)


Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.


Responsibilities

• Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.

• Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.

• Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.

• Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.

• Oversee functional testing, UAT support and overall solution quality.

• Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.

• Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.

• Deliver documentation including functional designs, process flows, training materials and operational procedures.

• Support change management and user adoption across the business.

Skillset

• Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.

• Strong understanding of governance, risk and compliance processes within enterprise environments.

• Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.

• Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.

• Ability to operate independently and lead small teams or workstreams.

• ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.

• Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.

• Familiarity with Dutch regulatory standards is a plus.

• Ability to work on-site in the Netherlands as required.

How to Apply

Interested candidates should submit a CV outlining relevant ServiceNow IRM experience along with availability and daily rate expectations.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

ServiceNow SPM Senior Technical Consultant 
Location: Remote
Engagement: Part-time (2 days per week) for 2 months
Contract: Freelance
Start Date: ASAP


Our client, a global tech organization, are hiring a French-Speaking ServiceNow SPM Senior Technical Consultant to support a focused 2-month engagement (2 days per week). The consultant will provide subject matter expertise in Project Management, Demand Management, and Catalog Management, ensuring effective design, configuration, and delivery of enhancements within the ServiceNow platform.


Responsibilities

• Act as the technical and functional expert for ServiceNow SPM, with a focus on Project Portfolio, Demand and Catalog Management.

• Review current configurations and recommend improvements aligned with best practices.

• Configure workflows, forms, dashboards and reports to optimize portfolio and project tracking.

• Support the PMO and business stakeholders in translating requirements into ServiceNow solutions.

• Provide knowledge transfer and guidance to internal teams for sustainability post-engagement.

• Deliver progress updates, documentation and recommendations during the engagement period.

Skillset

• French fluency is essential.

• Proven expertise in ServiceNow Strategic Portfolio Management (SPM/PPM).

• Hands-on experience with Project Management, Demand Management and Catalog Management modules.

• Strong understanding of ServiceNow configuration and workflow design.

• Ability to engage with senior stakeholders and translate business needs into platform solutions.

• Experience in short-term consulting or advisory engagements.