ServiceNow ITOM Business Analyst

Kentucky

ServiceNow - Business Analyst / Process Consultant

Contract

Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract

Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.

Responsibilities

Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.
Convert business requirements into detailed functional specifications and user stories for development and configuration teams.
Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.
Develop and uphold business analysis standards, methodologies and best practices.
Gather and document requirements from customers and service providers, defining appropriate solution strategies.
Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.
Collaborate with QA and training teams to support testing, validation, and end-user training activities.
Ensure project documentation and business process models are accurate, comprehensive, and up to date.
Provide mentorship and guidance to junior analysts and project team members.
Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.

Skillset

Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.
Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).
Proven leadership experience in business analysis for complex ServiceNow implementations.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).
ITIL Foundation Certification (v3 or v4).
Strong organizational skills to manage multiple priorities in a fast-paced environment.
Experience in consulting or client-facing roles is a plus.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.