ServiceNow Business Analyst

California

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.

Responsibilities

As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.
Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.
Perform gap analysis to identify opportunities for process improvements within ServiceNow.
Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.
Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.
Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.
Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.
Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

Over 6 years of experience as a Business Analyst working with the ServiceNow platform.
Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.
In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.
Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.
Proficient in ServiceNow reporting, dashboards and Performance Analytics.
Strong understanding of Agile and ITIL frameworks.
Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.
ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.
ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.