Senior ServiceNow Developer – CSM

New York

ServiceNow - Developer

Contract

Senior ServiceNow Developer (CIS – CSM Required)
Location: New York/Remote
Job Type: Contract

Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.

Responsibilities

Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.
Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.
Build and optimize customer portals, case management workflows and knowledge management features.
Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).
Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.
Mentor junior developers and contribute to platform strategy and design discussions.

Skillset

Certified Implementation Specialist – CSM (CIS-CSM) is required.
Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.
Strong understanding of CSM data models, workflows, and portal configuration.
Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).
Proven track record of delivering robust customer service solutions in enterprise environments.
Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.
Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.
Knowledge of Agile/Scrum methodologies and DevOps tooling.