Senior Business Process Consultant

New York

ServiceNow - Business Analyst / Process Consultant

Permanent

Our client, a growing ServiceNow Partner, are hiring a Senior ServiceNow Business Process Consultant to join their team in New York. The successful candidate will lead client stakeholders and executives in developing strategic roadmaps, optimising the ServiceNow platform and aligning business processes across the ServiceNow ecosystem.

Responsibilities

Serve as a strategic advisor, ensuring alignment between client business objectives and the ServiceNow platform.
Facilitate client workshops to develop roadmaps, enhance processes and champion best practices.
Partner with technical teams to translate business needs into effective ServiceNow solutions.
Lead the gathering and documentation of business requirements through structured stakeholder collaboration.
Oversee and refine user stories following Agile methodologies and ServiceNow development standards.
Support all stages of Agile delivery, including sprint planning, demonstrations, quality assurance, and retrospectives.
Coordinate user acceptance testing (UAT), create training documentation and conduct end-user training sessions.
Drive continuous improvement by contributing to the company’s Centre of Excellence.
Assist with pre-sales efforts such as proposal development, solution demonstrations and requirements gathering.

Skillset

Minimum of 4 years of hands-on ServiceNow experience, with a solid emphasis on ITSM.
Proven track record of delivering implementations involving at least one additional ServiceNow product suite, such as SPM, ITOM, SAM/HAM, HRSD or CSM.
Demonstrated expertise in leading client-facing ServiceNow workshops.
Strong consultative abilities, capable of influencing stakeholders at all levels, from technical teams to executive leadership.
ServiceNow CSA certification is required; CIS-ITSM certification or higher is a plus.

Benefits