ServiceNow Senior Manager

Santa Clara, California

ServiceNow - Product / Platform Owner

Permanent

Our client, a global leader in Asset Management, is hiring a ServiceNow Senior Manager to join the team in Santa Clara, CA. The successful candidate will lead the delivery of advanced IT Asset Management solutions, drive revenue growth, oversee high-performing delivery teams and shape innovative service offerings that deliver measurable business value.

Responsibilities

Develop and implement strategic plans to grow the ServiceNow ITAM practice, driving revenue and increasing market share through technical delivery and managed services.
Serve as a thought leader, positioning the company as a premier provider of ServiceNow ITAM solutions.
Establish and nurture strong partnerships with ServiceNow, leveraging their ecosystem to identify and pursue growth opportunities.
Lead operational delivery to ensure high levels of client satisfaction, retention and successful project execution.
Design, evolve and optimise service offerings and their corresponding delivery frameworks.
Act as a product owner, championing innovation and continuous enhancement of ServiceNow capabilities.
Oversee the creation and execution of comprehensive Statements of Work (SOWs) with clearly defined scopes, timelines and deliverables.
Partner closely with sales, marketing and business development teams to support pre-sales activities and drive market enablement.
Recruit, develop and lead a high-performing team of ITAM professionals, fostering a culture of excellence and growth.
Manage resourcing across multiple client engagements, maintaining quality standards and ensuring effective workload distribution.

Skillset

At least 10 years of experience leading and scaling professional and managed services practices, with a strong emphasis on ServiceNow ITAM.
Extensive knowledge of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, Cloud Cost Management (CCM), Enterprise Architecture (EA/APM) and IT Operations Management (ITOM).
Solid understanding of IT Service Management (ITSM), ITIL methodologies and enterprise software service frameworks.
Demonstrated success in designing, operationalising and optimising service offerings and delivery models.
Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all organisational levels, including C-suite executives.
Proficient in creating Statements of Work (SOWs), managing stakeholder relationships, and leading scalable, high-quality delivery operations.
Experienced in leading cross-functional teams within fast-paced environments.
Relevant industry certifications such as ITIL and ServiceNow is a plus.