ServiceNow Subject Matter Expert

Virginia

ServiceNow - Product / Platform Owner

Contract

Our client, an established IT Services company, are hiring a Senior ServiceNow Configuration Manager to join the team in Virginia on a contract basis. The successful candidate will play a key role in the Operations, Sustainment, Maintenance, Repair and Defense of projects within the DoD industry.

Responsibilities

As the ServiceNow Subject Matter Expert, you will everage extensive expertise in Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Order Management Telecommunications (OMT) modules.
Support the setup, configuration, and deployment of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.
Assist in designing, creating, and maintaining ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles.
Improve and maintain Dashboards and reporting, including managing scheduled reports.
Architect and integrate ServiceNow with other platforms like Elastic, Netcool, Kafka, etc.
Collaborate with the ServiceNow development team to ensure solutions align with business requirements.
Configure ServiceNow features to optimize operational workflows.
Support business process re-engineering efforts by transitioning ticketing and order management into ServiceNow.
Analyze unstructured and semi-structured customer data to enhance network performance and customer experience.
Engage with customers to resolve technical challenges, issues, and conflicts.

Skillset

Must possess an active DoD Secret Security Clearance at the time of hire
Ability to obtain a DoD Top Secret clearance
Security+ certification (or equivalent DoD 8570 IAT II certification) must be acquired within 14 days of employment start date
Bachelor’s or Master’s degree in Systems Engineering, Computer Science, Information Systems, or similar.
Over 5 years of hands-on experience in ServiceNow setup, configuration and maintenance.
At least 2 years of direct experience with ServiceNow Telecommunications modules.
Understanding of ITIL principles or ITIL certification.
Proven experience in designing and implementing data-driven operational solutions in a DoD environment.
Experience with JIRA, Git, and Confluence.
Experience with ServiceNow applications, including TSM, TNI, TSOM, and OMT modules.