ServiceNow Series E217: ‘Automating Healthcare with ServiceNow’ with Franciscan Health’s Michael Sutherland

Welcome to episode 217 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health. Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassionate, patient-centred care. Serving communities across the Midwest through hospitals, clinics and specialist services, they combine clinical excellence with a commitment to dignity, stewardship and service. Guided by Franciscan values, they care for the whole person – mind, body and spirit – while supporting healthier communities.

Michael is a technology and transformation leader focused on driving growth through ServiceNow, intelligent automation and AI-enabled solutions. He has led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies with measurable impact, including $4.5M+ annual ROI and 95% automation of regulatory processes. Michael partners with executives and operational leaders to align technology with business strategy, streamline operations and lead high-performing teams through complex change.

In the episode, Michael talks about:

His journey from finance to automation, ServiceNow, management, strategy and business value

An overview of his role managing extensive ServiceNow across departments

Overseeing ServiceNow architecture, governance and development

Replacing custom major incident processes with out-of-the-box ServiceNow functionality

His excitement about leveraging AI in ServiceNow for automated fulfilment

Planning AI-driven automation to auto-detect and repair medical devices

Drive measurable outcomes, link team work to value and celebrate success

Planning modest internal team growth, relying on expert partners for projects

To find out more about all the great work happening at Franciscan Health, check out the website www.franciscanhealth.org or follow them on LinkedIn, Instagram and X @MyFranciscan. You can also connect with Michael directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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