ServiceNow Expert

Our client, a leading IT Services and Consulting firm, are hiring a French-speaking ServiceNow Expert to join their team in Paris on an initial 3-month contract. The successful candidate will play a key role in growing their ServiceNow practice across pre-sales, solution architecture and client delivery engagements in France.

Responsibilities

• Support the delivery of RFP responses, qualification activities and solution proposals.

• Lead client workshops to capture and define business and technical requirements.

• Deliver advanced demonstrations and presentations of the ServiceNow platform.

• Contribute to solution architecture, technical design and implementation frameworks.

• Develop presentations, target operating models and delivery methodologies.

• Configure, optimise and maintain ServiceNow solutions in line with industry best practices.

• Assist in the design and enhancement of business and IT service management processes.

• Provide strategic and technical guidance to both clients and internal stakeholders.

• Investigate, troubleshoot, and resolve complex technical challenges.

• Serve as a senior technical advisor and escalation point for project teams.

Skillset

• Fluent French language skills are required.

• At least 5 years’ practical experience working with the ServiceNow platform.

• Relevant ServiceNow certifications are essential.

• Strong technical expertise across ITAM, SPM, HRSD, ITSM, ITOM, CMDB, Service Catalog, Workflows and Integrations.

• Demonstrated experience delivering ServiceNow consulting, implementation and transformation engagements.

• Proven ability to facilitate workshops with both business and technical stakeholders.

• Strong knowledge of ServiceNow delivery methodologies, governance and platform best practices.

• Excellent communication, presentation and stakeholder management capabilities.