ServiceNow Gen AI Architect

Our client, a global technology organization, is hiring an experienced ServiceNow Gen AI Architect to join their team remotely on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of AI-enabled solutions across the ServiceNow platform, while helping enterprise organizations adopt emerging Generative AI capabilities to enhance operational efficiency and accelerate business transformation.

Responsibilities

• Lead the end-to-end architecture, design and deployment of Generative AI solutions across the ServiceNow platform.

• Design and implement scalable AI-driven workflows across key ServiceNow modules including ITSM, CSM, HRSD and SecOps.

• Provide expert guidance to customers on AI governance, security, compliance and risk management frameworks.

• Support the development, implementation and ongoing optimization of AI Control Tower initiatives.

• Work closely with business stakeholders, technical teams and leadership to identify AI use cases and define transformation roadmaps.

• Integrate ServiceNow with external AI platforms, LLM technologies, APIs and wider enterprise systems.

• Establish and promote best practices across automation, workflow orchestration, platform scalability and data management.

• Provide technical leadership and mentorship across architecture, engineering, development and delivery functions.

• Support solution workshops, technical discovery sessions and customer strategy discussions throughout the project lifecycle.

• Ensure AI-enabled solutions are aligned with enterprise architecture standards, business objectives and regulatory requirements.

Skillset

• Proven experience working as a ServiceNow Architect, Solution Architect or in a similar senior technical leadership role.

• Hands-on expertise with ServiceNow AI capabilities, including Generative AI, intelligent automation and workflow orchestration.

• Demonstrated experience designing, architecting and delivering enterprise-scale ServiceNow solutions across complex environments.

• Strong knowledge of AI governance, cybersecurity, compliance and risk management frameworks.

• Experience integrating ServiceNow with third-party platforms, enterprise applications and API-driven environments.

• ServiceNow Certified Technical Architect (CTA), CIS certifications or other relevant ServiceNow accreditations is a bonus.

• Experience working within regulated industries such as financial services, insurance, healthcare or the public sector is a plus.

• Exposure to AI Control Tower, Now Assist and emerging agentic AI frameworks within enterprise environments.

• Solid understanding of ITSM processes and enterprise workflow design best practices.

• Excellent communication, stakeholder management and client-facing consulting skills.