ServiceNow Platform Architect (Contract)

Location: Remote (Canada)
Duration: 6-Month Contract (Potential Extension)
Employment Type: Contract

Position Overview

We are seeking an experienced ServiceNow Platform Architect to lead the design, architecture, and governance of a complex enterprise ServiceNow environment. This is a fully remote contract opportunity open to candidates located anywhere in Canada.

The ideal candidate will possess deep expertise across the ServiceNow platform with experience architecting scalable, cross-platform solutions that integrate with enterprise systems. Experience with IT Operations Management (ITOM) and IT Asset Management (ITAM) is highly desirable.

Responsibilities

• Define and maintain the overall ServiceNow platform architecture and technical roadmap.
• Design scalable, secure, and maintainable ServiceNow solutions aligned with business objectives.
• Lead architecture decisions across multiple ServiceNow products and enterprise integrations.
• Collaborate with business stakeholders, technical teams, and leadership to translate requirements into architectural solutions.
• Provide technical leadership and governance for platform development, integrations, and upgrades.
• Establish best practices for development, configuration management, security, and platform performance.
• Review solution designs and code to ensure adherence to architectural standards.
• Design and oversee integrations with enterprise applications, cloud platforms, identity providers, and third-party systems.
• Support platform modernization initiatives and continuous improvement efforts.
• Mentor developers and technical consultants on ServiceNow architecture and best practices.

Required Qualifications

• 8+ years of ServiceNow platform experience with at least 3 years in an Architecture role.
• Extensive experience designing enterprise-scale ServiceNow implementations.
• Strong expertise across multiple ServiceNow modules and platform capabilities.
• Experience with ServiceNow IntegrationHub, REST/SOAP APIs, MID Server, and enterprise integrations.
• Strong understanding of CMDB architecture and ServiceNow data model.
• Experience developing cross-platform solutions integrating ServiceNow with cloud, infrastructure, ERP, HR, or identity management platforms.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, and ServiceNow development best practices.
• Experience leading technical architecture workshops and providing platform governance.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience with IT Operations Management (ITOM) including Discovery, Service Mapping, Event Management, and CMDB optimization.
• Experience with IT Asset Management (ITAM) including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Experience with cloud platforms including Azure, AWS, or Google Cloud.
• Familiarity with Agile delivery methodologies and DevSecOps practices.
• Experience in large enterprise or highly regulated environments.

Certifications (Required)

Candidates must possess a minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.

Preferred certifications include:

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS – IT Service Management (ITSM)
• CIS – Discovery
• CIS – Service Mapping
• CIS – IT Operations Management (ITOM)
• CIS – Hardware Asset Management (HAM)
• CIS – Software Asset Management (SAM)

Nice to Have

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• Experience with Platform Governance and Center of Excellence (CoE) initiatives.
• Experience supporting enterprise digital transformation programs.

What We’re Looking For

We are seeking a hands-on architect who can balance strategic platform design with technical execution. The successful candidate will be comfortable working independently in a remote environment while partnering with cross-functional teams to deliver scalable, enterprise-grade ServiceNow solutions.