ServiceNow CMDB Architect

ServiceNow CMDB Architect
Location: Remote (Canada)
Duration: 6-Month Contract (Potential Extension)

Our client, an established IT services company, is hiring a ServiceNow CMDB Architect to join their team remotely on an initial six-month contract. The successful candidate will lead the design, architecture and governance of a complex enterprise ServiceNow environment, while also developing scalable cross-platform solutions and ensuring seamless integration with wider enterprise systems.

Responsibilities

• Define and maintain the ServiceNow platform architecture, technical strategy and long-term roadmap.
• Design scalable, secure and sustainable ServiceNow solutions that align with business goals and operational requirements.
• Drive architectural decisions across ServiceNow modules, integrations and enterprise technology ecosystems.
• Partner with business stakeholders, technical teams and senior leadership to translate business needs into effective architectural solutions.
• Provide technical governance and leadership across platform development, integrations, enhancements and upgrades.
• Establish and promote best practices for platform configuration, development, security, performance and lifecycle management.
• Review solution designs, configurations and code to ensure compliance with architectural standards and quality guidelines.
• Architect and oversee integrations with enterprise applications, cloud services, identity platforms and third-party systems.
• Support ServiceNow transformation, platform optimization and continuous improvement initiatives.
• Mentor ServiceNow developers and technical consultants, promoting architectural excellence and best practices.

Skillset

• Minimum of 8 years of ServiceNow platform experience, including at least 3 years in a ServiceNow Architecture role.
• Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications required.
• Proven experience designing and architecting large-scale enterprise ServiceNow implementations.
• Strong expertise across multiple ServiceNow modules, platform capabilities and enterprise workflows.
• Extensive experience with CMDB architecture, ServiceNow data models and configuration management best practices.
• Hands-on experience designing ServiceNow integrations using IntegrationHub, REST/SOAP APIs, MID Server and enterprise integration patterns.
• Experience architecting cross-platform solutions integrating ServiceNow with cloud platforms, infrastructure, ERP, HR and identity management systems.
• Strong knowledge of ServiceNow development practices, including JavaScript, Flow Designer, scripting and platform configuration.
• Experience leading technical architecture workshops, establishing platform governance and driving ServiceNow best practices.
• Excellent stakeholder management and communication skills, with experience working across technical teams, business users and senior leadership.