ServiceNow AI Architect

Our client, a leading aviation company in Canada, is hiring an experienced ServiceNow AI Architect to join the team remotely on a part-time contract. The successful candidate will partner with a central platform team, delivering strategic architectural guidance and hands-on support across Now Assist, AI solutions, automation initiatives and ServiceNow platform governance.

Responsibilities

• Provide architectural leadership and hands-on expertise in implementing ServiceNow Now Assist, identifying impactful use cases and establishing delivery roadmaps.

• Design, develop and optimize automation solutions using Flow Designer, App Engine and ServiceNow development tools.

• Support the creation of an effective AI governance framework, leveraging practical knowledge of ServiceNow AI Control Tower capabilities.

• Provide guidance on ServiceNow platform evolution, including multi-instance architecture, governance frameworks and secure business-led development models.

• Deliver architectural input into an ongoing source-to-pay transformation program, using ServiceNow as an integrated digital experience layer across existing systems.

• Assess technical approaches and communicate recommendations clearly to both technical teams and business stakeholders.

• Produce high-quality architectural documentation, design decisions and recommendations to support scalable platform growth.

• Partner with the internal ServiceNow team as a trusted advisor, combining strategic vision with hands-on delivery expertise.

Skillset

• Extensive ServiceNow architecture experience delivering solutions within large, complex enterprise environments.

• Proven hands-on experience implementing ServiceNow Now Assist in production environments, from strategy through to delivery.

• Strong expertise across core ServiceNow capabilities, including ITSM, CMDB/CSDM, integrations, Flow Designer and App Engine.

• Experience designing scalable ServiceNow architectures and establishing effective platform governance models.

• Strong understanding of ServiceNow AI capabilities, including AI Search, Semantic Search, Virtual Agent and AI Agents / agentic workflows.

• Practical experience with ServiceNow AI Control Tower and supporting AI governance initiatives.

• Relevant ServiceNow certifications, including CSA, CAD, CTA, or AI-focused micro-certifications, are highly desirable.

• Experience working within aviation, transportation or other highly regulated enterprise environments is a plus.

• Ability to translate complex technical concepts into clear recommendations for business and non-technical stakeholders.

• Proven ability to work independently in a part-time consulting capacity, providing strategic guidance and hands-on expertise.

**Please Note”” All applicants must be based in Canada or the US with existing work authorization.