ServiceNow Architect

Our client, a leading telecommunications company, are hiring a ServiceNow Architect to join their team on a contract basis in Brussels, Belgium. The successful candidate will shape the architecture of an enterprise ServiceNow environment, own the platform roadmap and technical design, and work with business and technical stakeholders to deliver secure, scalable solutions.

Responsibilities

• Lead and mentor the local ServiceNow team, providing technical direction to developers, administrators, consultants and delivery partners.

• Define the platform architecture, roadmap, design standards and governance processes.

• Lead solution design from requirements workshops through implementation, testing, and release.

• Design ITSM workflows covering incidents, requests, problems, changes, knowledge, the service catalog and SLAs.

• Shape SAM and HAM solutions, including asset lifecycles, licensing, reconciliation and reporting.

• Lead ITOM design across Discovery, Service Mapping and Event Management.

• Govern the CMDB data model, ownership, reconciliation and data quality.

• Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.

• Define secure integrations with identity, monitoring, security, procurement and other enterprise systems.

• Maintain platform health through testing standards, release governance, upgrade planning and technical debt management.

Skillset

• Proven experience architecting enterprise ServiceNow implementations and leading a technical team.

• Strong knowledge of ITSM processes and ServiceNow workflow design.

• Experience with ITAM, including SAM and HAM and ITOM, including Discovery, Service Mapping and Event Management.

• Expertise in CMDB architecture, reconciliation and data governance.

• Experience designing SecOps and IRM/GRC solutions.

• Strong solution architecture skills, including data models, access controls, technical documentation and integration design.

• Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, roles and ACLs.

• Ability to guide teams on development standards, testing, deployments and upgrade-safe design.

• ServiceNow CTA, CMA, or relevant CIS certifications would be a strong advantage. CSA, CAD, ITIL, security, or risk certifications would also be welcomed.

• Strong stakeholder management skills across IT, Security, Operations, Risk and Compliance.