Welcome to episode 307 of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.
Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.
Today's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Founded in 1995, LivePerson is a leading Conversational AI company who are creating digital experiences that are Curiously Human. Every person is unique and their technology makes it possible for companies to treat their audiences that way at scale.
Liverperson's customers, including leading brands like HSBC, Orange, GM Financial, can now meet consumers where they are across social media, messaging, email, voice and more. Nearly a billion conversational interactions are powered by their Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial.
In the episode, Joe tells us about:
The interesting work he does with LivePerson
An insight into their B2B platform for managing customer conversations
The role of data science and machine learning in their product
Benefits they bring to customers within Conversational AI
The importance of AI-Native
Why LivePerson is a great place to work
To find out more about Joe and all the great work happening at Liveperson, check out the website www.liveperson.com or follow them on Linkedin and Twitter @LivePerson. You can also connect with Joe directly on Linkedin.
What did you think of Joe's podcast? Where do you see the future of Conversational AI and Data Science heading in the industry heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.
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