AI in Action ServiceNow series E09: Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant and Founder at Service Management Leadership

Jeffsnow

Welcome to the ninth episode in our very special Digital Transformation series of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.

Today's guest is Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant and Founder at Service Management Leadership. Jeffrey is an experienced executive leader with twenty-seven years of leading initiatives and organizations with large teams, a broad span of control and P&L responsibilities. He has a strong passion for customer experience and satisfaction with the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization.

Jeffrey has an expert-level understanding of IT Service Management and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud and Outsourced workforce. He has successfully built out Business Continuity Programs in multiple industries using a best-practice, proprietary approach centred around Core Business Processes of the organization.

In the episode, Jeffrey will tell you about:

What he has achieved in his career to date

The goal of his podcast and the value it brings to listeners

Why People are key to bring in new implementations

Advice he would offer to his younger self

To find out more about Jeffrey and his all his great work, check out the website www.servicemanagement.us, check out his podcast on Spotify or subscribe to his Youtube channel. You can also connect with him on Linkedin or follow him on Twitter @JeffTefertiller.

What did you think of Jeffrey's podcast? Where do you see the future of Digital Transformation and Service Management heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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