AI in Action E304: Susan Hura, Director of Conversation Design Services at Interactions


Welcome to episode 304 of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.

Today's guest is Susan Hura, Director of Conversation Design Services at Interactions. Founded in 2004, Interactions provides Intelligent Virtual Assistants that seamlessly combine AI and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified and multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Susan is a conversational user experience designer and strategist with deep experience in linguistics, user-centered design and speech technologies. As the Director of Conversation Design Services at Interactions, Susan leads a team who creates transformational conversational experiences for customers. Previously, Susan was Program Chair of the SpeechTEK Conference (2007-2016) and founding president of the Association for Conversational Interaction Design. 

In the episode, Susan will talk about: 

How she became passionate for Conversational AI 

The interesting work they do at Interactions 

The role of automation and data science behind the scenes 

How the team is set up for success 

The evolution of speech technology  

What excites her for the future of Conversational AI 

Exciting opportunities at Interactions  

To find out more about Susan and all the great work happening at Interactions, check out the website or follow them on Linkedin and Twitter @interactionsco. You can also connect with Susan directly on Linkedin or follow her on Twitter @SpeechUsability.

What did you think of Susan's podcast? Where do you see the future of Conversational AI and Data Science in the industry heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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  • Mary Clermont Avatar

    Mary Clermont

    Susan is extremely impressive and renowned expert in conversational design and linguistics. We are fortunate to have her on the Interactions team, I am glad she was able to share our story!

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