ServiceNow Series E38: Scott Thomson, VP of Business Customer Service at Roger Communications


Welcome to episode 38 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management.

In his current role, Scott is responsible for the Enterprise Client Services team at Canadian telecoms giant Rogers where he is leading 400 service professionals nationally. This team delivers a world-class customer experience for all mid-market customers, as well as large national, strategic, government and wholesale Enterprise customers for all Rogers business service products.

In the episode, Scott will tell you about:

His role and career highlights during his time with Rogers

The impact of the pandemic on the organization

What he has learned during his career thus far

Macro-trends within Digital Transformation in Telecoms

ServiceNow in telecoms and the value it brings to the sector

Advice for a successful implementation

How to deliver an exceptional customer experience

What the future holds for ServiceNow in the industry

To find out more about Scott and all the great work happening at Rogers Communications, check out the website or follow them on Linkedin and on Twitter @rogers. You can also connect with Scott on Linkedin

What did you think of Scott's podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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