AI Business Analyst Jobs

Our client, a global consulting organisation, is hiring a Technical Business Analyst to join their team on a contract basis in Dublin. The successful candidate will join a newly established team responsible for transforming how work is delivered through AI and digital assistants, helping to shape the adoption of Microsoft 365 Copilot, Copilot Studio and other AI technologies across the company.


Responsibilities

• Work with internal stakeholders to understand business needs, service challenges and opportunities for improvement.

• Analyse and redesign processes to make effective use of people, AI and automation.

• Identify tasks that can be supported, automated or completed by digital assistants.

• Translate business needs into requirements for Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry and related technologies.

• Map current processes and design practical future-state workflows, including appropriate human oversight.

• Review meeting recordings, transcripts and other unstructured information to identify requirements, decisions and actions.

• Develop use cases, user stories, process maps, acceptance criteria and solution requirements.

• Collaborate with technical teams to design, build and test digital assistants, including the required data sources, integrations, permissions and controls.

• Test solutions with users and refine them based on feedback and performance evidence.

• Support implementation, user adoption and continuous improvement while measuring benefits such as time saved, improved quality and better service delivery.

Skillset

• Proven experience as a Business Analyst, Technical Business Analyst, Process Analyst or equivalent.

• A strong track record of analysing and redesigning business processes, services and workflows.

• Hands-on experience with Microsoft 365 Copilot, Copilot Studio and related technologies, such as Power Platform, Power Automate, SharePoint, Teams or Microsoft Graph.

• Familiarity with Microsoft Foundry or a similar AI development platform.

• Experience translating business challenges into clearly defined automation and digital assistant solutions.

• Strong skills in requirements gathering, process mapping, use-case development and technical documentation.

• Experience designing, testing or implementing digital assistants within service delivery or operational teams is a plus.

• Confidence working with meeting transcripts, unstructured data and organisational knowledge sources.

• A solid understanding of data access, systems integration, user permissions, privacy and information security is a bonus.

• Strong analytical, facilitation and stakeholder-management capabilities.

Our client, a global consulting firm, is hiring a Technical Business Analyst to join their team on a contract basis in Dublin. The successful candidate will work closely with business, technology and operational teams to understand requirements, improve processes and support the delivery of reliable, effective business systems.


Responsibilities

• Work with internal stakeholders to identify business requirements, operational challenges and opportunities for improvement.

• Facilitate requirements workshops, stakeholder interviews and discovery sessions.

• Review existing systems, processes and ways of working.

• Define and document business, functional and technical requirements.

• Map current processes and design improved future-state workflows.

• Translate business needs into user stories, acceptance criteria, process maps and solution requirements.

• Identify system gaps, risks, dependencies, data flows and integration requirements.

• Collaborate with technology, operations, project and testing teams throughout delivery.

• Support solution design, testing, implementation and user adoption.

• Maintain requirements traceability and ensure delivered solutions achieve the intended business outcomes.

Skillset

• Strong experience as a Business Analyst or Technical Business Analyst within an enterprise environment.

• Proven experience delivering change across traditional IT systems, including replacement, modernisation or integration projects.

• Excellent requirements-gathering, process-mapping and documentation skills.

• Ability to translate complex business needs into clear requirements, user stories and acceptance criteria.

• Experience working effectively with business, technology and operational stakeholders across multiple functions.

• Good understanding of system integrations, data flows, dependencies and enterprise platforms.

• Experience supporting solution design, testing, implementation and organisational change.

• Familiarity with Microsoft 365, workflow systems and other enterprise technologies.

• Experience working in Agile, Waterfall or blended delivery environments.

• Strong analytical, communication, problem-solving and stakeholder-management skills.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

• Lead business process discovery and design workshops with stakeholders across multiple business functions.

• Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

• Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

• Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

• Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

• Drive process standardization, automation and continuous improvement initiatives.

• Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

• Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

• Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

• Identify process risks, dependencies and opportunities for optimization.

Skillset

• Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

• Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

• Experience delivering complex digital transformation initiatives within public sector or regulated environments.

• Strong expertise in business process modeling, analysis and continuous improvement.

• Proven ability to gather, document, analyze and validate complex business requirements.

• Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

• Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

• Working knowledge of ITIL 4 and service management best practices.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

• Ability to obtain or hold relevant government security clearance may be required.

Business Analyst - Payments
Location: Dublin/Hybrid (3 days onsite per week)
Day Rate: €400-500 p/d
Duration: 6 months rolling


Alldus are partnering with a leading consultancy is seeking two experienced Payments Business Analysts (one Senior and one mid-level) to support key transformation initiatives within the European payments landscape. This is an exciting opportunity to work on high-impact programmes focused on modern payments, fraud prevention, and regulatory change.


Responsibilities

• Lead detailed business and technical analysis across payments, fraud prevention, and open finance domains.
• Translate regulatory requirements (including PSD2 and Open Banking) into clear epics, user stories, and functional specifications.
• Define and document business, data, and control requirements, ensuring full traceability and audit readiness.
• Partner with architecture, security, and engineering teams to design end-to-end customer journeys and process flows.
• Support delivery teams through development and testing phases, ensuring solutions meet design, performance, and compliance goals.
• Conduct impact assessments and gap analyses on existing systems and processes.
• Ensure smooth transition into business-as-usual (BAU), with appropriate controls, monitoring, and documentation in place.
• Act as a bridge between business and technology stakeholders, driving clarity and alignment across teams.
• Stay ahead of industry developments in payments, fraud trends, and European regulatory changes

Skillset

• Proven experience as a Business Analyst in payments or financial services.
• Strong knowledge of European payments frameworks and regulations.
• Hands-on experience with PSD2 / Open Banking initiatives.
• Background in payments processing, fraud prevention and compliance environments.
• Experience working in complex, cross-functional delivery teams.
• Excellent stakeholder management and communication skills.

If you are based in Ireland (with no sponsorship requirements) and have relevant Business Analyst Payments experience, please share and updated CV and we can discuss further. 

Our client, a leading financial services customer, is hiring an experienced Senior Business Analyst to join the team in Dublin on an initial 6-month daily rate contract. The successful candidate will work closely with technical teams, business stakeholders and change functions to support solution design, process improvement and operating model delivery across multiple business units.


Responsibilities

• Partner with business and technology stakeholders to gather, analyse and define business requirements.

• Support solution design, process optimisation and target operating model development.

• Work across complex regulatory and legacy system environments to support change delivery initiatives.

• Produce high-quality business analysis artefacts, including functional specifications, process documentation and project materials.

• Collaborate with cross-functional teams across multiple business units and transformation programmes.

• Support governance, risk management and compliance activities throughout the project lifecycle.

• Contribute to change management, implementation and service transition activities.

Skillset

• At least 6 years' experience working in Business Analysis roles.

• Strong experience within banking or financial services environments.

• Proven ability to document and analyse complex business processes and requirements.

• Strong systems analysis experience, including data mapping and working within regulated financial environments.

• Experience supporting IT/IS operational and support models.

• Excellent technical documentation, stakeholder management and business writing skills.

• Formal Business Analyst certification or relevant professional training is highly desirable.

If you would like to learn more about this opportunity, please apply via the link below or contact the Alldus team for a confidential discussion.