AI Business Analyst Jobs

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

AI Specialist (Microsoft Copilot)
Location: London (Hybrid – 2 days a week onsite)
Contract: 6 months with extension, Inside IR35.


Our client, a global financial services organization, is hiring an AI Specialist to help take their use of Microsoft Copilot AI to the next level, embedding AI into core business processes and accelerating transformation. The successful candidate will work closely with architecture teams, business analysts, delivery leads and technical teams, supporting them in leveraging Microsoft’s Copilot AI stack effectively.


Responsibilities

• Drive adoption and optimization of Microsoft Copilot AI across the organization.
• Partner with architecture, business analytics and delivery teams to identify opportunities to embed AI into workflows.
• Coach internal teams on best practices, governance and scaling AI usage.
• Translate business challenges within insurance into AI-enabled solutions.
• Provide technical and strategic input into large-scale transformation programs.
• Support leadership in building AI capability across the enterprise.

Skillset

• Proven expertise with the Microsoft Copilot AI stack and Microsoft ecosystem.
• Experience delivering large-scale AI/automation transformations, ideally within insurance or financial services.
• Strong background working in complex environments with mixed teams (architecture, business analytics, delivery).
• Ability to coach and upskill teams, not just deliver solutions.
• Strong communication skills, able to work with both technical and business stakeholders.

Threat Hunter / Threat Detection Specialist
Location: Dublin, Ireland (Hybrid)
Contract Duration: 6–12 months, with possible extension
Hours: Full-time (40 hours/week)
Rate: Competitive & depending on experience


Our client, a global consulting firm, are hiring an experienced Threat Hunting & Threat Detection Specialist to join their growing cyber security practice on a contract basis. The successful candidate will leverage their background in SOC operations and advanced detection engineering to proactively identify, investigate and neutralise threats across enterprise environments.


Responsibilities

• Lead proactive threat hunting to uncover malicious activity, anomalous behaviour and emerging threats.

• Develop and maintain detection logic, use cases and playbooks within SIEM and threat detection platforms.

• Analyze security event data and continuously enhance detection capabilities.

• Collaborate with SOC teams to strengthen incident response workflows and knowledge transfer.

• Deliver expert advice on threat detection strategy, tooling optimisation and security maturity.

• Produce clear documentation, actionable intelligence and present findings to both technical and business stakeholders.

• Mentor analysts progressing from SOC roles into advanced detection and hunting functions.

Skillset

• 3-7 years of experience in cybersecurity, with at least two years in threat hunting/detection.

• Strong background in SOC operations with proven progression into threat hunting and detection engineering.

• Experience mentoring SOC analysts or contributing to advanced detection practices.

• Extensive Splunk expertise (search queries, dashboards, detection rules, alert optimisation).

• Experience with SIEM, EDR, or XDR tools (e.g. Sentinel, QRadar, CrowdStrike, Carbon Black).

• Familiarity with MITRE ATT&CK framework and adversary TTPs.

• Scripting or automation (Python, PowerShell, Bash) desirable.

• Proven ability to build or enhance detection frameworks.

• Relevant certifications advantageous (e.g. GCFA, GCTI, GCDA, Splunk Certified, Security+).

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Immediate Freelance Opportunity – ServiceNow Techno-Functional Consultant (Now Assist / GenAI Implementation)
 

Our client, a global consulting firm, are hiring an immediately available ServiceNow Techno-Functional Consultant on a freelance basis to lead a Now Assist (GenAI) implementation, with a strong focus on ITSM Service Desk use cases. This is an exceptional opportunity to work with our client's prestigious global aviation customer on a high-visibility AI project that is at the forefront of innovation.
 

Responsibilties

• Engage with stakeholders to understand functional needs around ITSM for the ServiceDesk.

• Translate business requirements into clear technical specifications leveraging Now Assist.

• Collaborate seamlessly with both functional and technical teams to ensure successful delivery.

Skillset

• Hands-on, delivery-focused ServiceNow experience.
• Proven Techno-Functional expertise.
• Expertise in ServiceNow, Now Assist (GenAI), ITSM and ServiceDesk.

Apply now to join this exciting project and make a tangible impact from day one.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.


Responsibilities

• Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.

• Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.

• Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.

• Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.

• Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.

• Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.

• Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.

• Create and present training materials and user guides to drive adoption and effective use of new systems or processes.

• Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.

• Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.

Skillset

• Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.

• Bachelor’s degree in Computer Science or a related field.

• Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.

• Solid understanding and practical experience with Agile methodologies.

• Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.

• PMP certification and ITIL v3 certification is a plus.

• Strong skills in facilitation, analysis and problem-solving.

• Excellent written and verbal communication skills.

Job Title: ServiceNow Lead Developer (Contract)
Location: Remote (European Union)
Duration: 8 hours per week initially and can extend
Job Type: Contract


Our client, a global tech organization, are hiring  an experienced ServiceNow Lead Developer to join their team for a contract position. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on UI/UX design, Service Portal, and Employee Centre. The successful candidate will also lead and host workshops, providing guidance to team members and stakeholders on best practices for the ServiceNow platform.


Responsibilities

• Lead the design, development and implementation of ServiceNow applications and modules, including Service Portal and Employee Centre.
• Collaborate with cross-functional teams to create engaging, user-friendly and effective interfaces for ServiceNow applications.
• Build and customize Service Portal widgets, themes and pages, ensuring they meet the needs of the business while maintaining a seamless user experience.
• Leverage ServiceNow’s Employee Centre to streamline employee interactions, creating intuitive and efficient solutions for various internal services.
• Host and lead workshops for internal teams and business stakeholders to share ServiceNow development knowledge, best practices and platform features.
• Work closely with business analysts, project managers, and other stakeholders to gather requirements, manage expectations and deliver solutions that align with organizational needs.
• Provide ongoing support for ServiceNow implementations, including troubleshooting and resolving technical issues, and ensuring smooth operations.
• Stay up to date with the latest trends and best practices in ServiceNow development, UI/UX, and service delivery, and suggest improvements to optimize workflows and user experience.

Skillset

• 5+ years of experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, and UI/UX design.
• Advanced knowledge of ServiceNow platform (Scripting, APIs, Service Portal widgets, and themes).
• Strong experience with UI/UX principles and design for web and mobile applications.
• Familiarity with ServiceNow’s Employee Center and its configuration.
• Proficient in HTML, CSS, JavaScript, and AngularJS.
• Experience with integrations and custom applications within ServiceNow.
• Demonstrated ability to lead workshops, training sessions, and knowledge-sharing activities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications are preferred.
• Strong troubleshooting skills and the ability to think critically to solve complex problems.