ServiceNow Technical Architect (CSM)

New Jersey

ServiceNow - Architect

Contract

Alldus has partnered with a global IT service provider who are looking for a skilled ServiceNow Technical Architect with expertise in Customer Service Management (CSM) on a 6-month contract. This remote role offers the opportunity to lead the design and implementation of ServiceNow solutions, ensuring seamless integration and optimal functionality for our customers.

Responsibilities:

Lead the architectural design, configuration, and implementation of ServiceNow CSM solutions.
Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow solutions.
Provide expert guidance on ServiceNow best practices, with a focus on scalability, performance, and user experience.
Develop integration strategies and ensure smooth data flow between ServiceNow and other enterprise systems.
Troubleshoot and resolve complex technical issues related to CSM workflows, integrations, and automation.
Deliver documentation, including architectural blueprints, solution design, and technical specifications.
Ensure compliance with industry standards, security protocols, and company guidelines.

Qualifications:

Proven experience as a ServiceNow Technical Architect with a strong focus on Customer Service Management (CSM).
In-depth understanding of ServiceNow platform, particularly in areas of architecture, workflows, integrations, and customization.
Experience with ServiceNow ITSM, ITOM, and other related modules is a plus.
Strong understanding of cloud architecture and integration methods (REST/SOAP, APIs, etc.).
Ability to work autonomously in a remote setting, managing multiple priorities and projects simultaneously.
Excellent problem-solving skills with a focus on delivering innovative solutions.
ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are preferred.