ServiceNow FSM Specialist

New York

  ServiceNow - Consultant

Permanent

Our client, a global IT Service provider, is hiring a ServiceNow FSM Specialist to join the team in New York. The successful candidate will be responsible for designing and implementing ServiceNow solutions, including configuring and personalizing various ITSM modules.

Responsibilities

  • As the ServiceNow FSM Specialist, you will be responsible to drive the design and execution of ServiceNow solutions.

  • Configure and personalize ServiceNow ITSM modules, including Incident, Problem, Change, Configuration and Knowledge Management.

  • Enhance the ServiceNow schema by creating custom applications tailored to client needs.

  • Develop, oversee and optimize workflows, scripts and integrations within the ServiceNow platform.

  • Apply expertise in technologies like XML, HTML, CSS, AJAX, REST/SOAP and JavaScript to ensure smooth and effective system integrations.

  • Create and manage Business Rules, Script Includes, UI Actions and Scheduled Jobs for streamlined processes.

  • Leverage proficiency in ServiceNow APIs, ServiceWatch and/or Discovery tools to enhance system functionality.

  • Customize the ServiceNow user interface using UI Pages, Macros and CMS for a more intuitive experience.

  • Deploy ITSM, ITIL or CMDB solutions aligned with the specific requirements of clients.

Skillset

  • Masters of Bachelors degree in Computer Science, Information Science or similar.

  • At least three years of experience designing and implementing ServiceNow soliutions.

  • Demonstrated expertise in ServiceNow implementation, customization, and integration.

  • Knowledge of various ITSM platforms such as BMC, Cherwell, Landesk and others.

  • Strong skills in scripting languages like JavaScript, Python, Perl, or Shell.

  • Extensive experience with web services and related technologies.

  • Proficiency in ServiceNow client-side and server-side scripting.

  • Practical experience with SSO-SAML configuration and application integration.

  • Solid understanding of ITSM processes and ITIL frameworks.

Salary: TBC

Interested? Apply Now!!

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