ServiceNow FSM Specialist
Our client, a global IT Service provider, is hiring a ServiceNow FSM Specialist to join the team in New York. The successful candidate will be responsible for designing and implementing ServiceNow solutions, including configuring and personalizing various ITSM modules.
Responsibilities
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As the ServiceNow FSM Specialist, you will be responsible to drive the design and execution of ServiceNow solutions.
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Configure and personalize ServiceNow ITSM modules, including Incident, Problem, Change, Configuration and Knowledge Management.
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Enhance the ServiceNow schema by creating custom applications tailored to client needs.
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Develop, oversee and optimize workflows, scripts and integrations within the ServiceNow platform.
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Apply expertise in technologies like XML, HTML, CSS, AJAX, REST/SOAP and JavaScript to ensure smooth and effective system integrations.
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Create and manage Business Rules, Script Includes, UI Actions and Scheduled Jobs for streamlined processes.
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Leverage proficiency in ServiceNow APIs, ServiceWatch and/or Discovery tools to enhance system functionality.
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Customize the ServiceNow user interface using UI Pages, Macros and CMS for a more intuitive experience.
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Deploy ITSM, ITIL or CMDB solutions aligned with the specific requirements of clients.
Skillset
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Masters of Bachelors degree in Computer Science, Information Science or similar.
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At least three years of experience designing and implementing ServiceNow soliutions.
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Demonstrated expertise in ServiceNow implementation, customization, and integration.
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Knowledge of various ITSM platforms such as BMC, Cherwell, Landesk and others.
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Strong skills in scripting languages like JavaScript, Python, Perl, or Shell.
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Extensive experience with web services and related technologies.
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Proficiency in ServiceNow client-side and server-side scripting.
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Practical experience with SSO-SAML configuration and application integration.
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Solid understanding of ITSM processes and ITIL frameworks.
Salary: TBC
Interested? Apply Now!!
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